Thunderbird Support Forum

Hello, I'm having various problems with Win 11 and, before anyone says it, I can't run setup from the iso as a repair (this is one of the problem). So am finally thinking of biting the bullet and doing a clean instal. What I always find to be the biggest bedbug is setting up Thunderbird again, since I have about 6 accounts. Is there an easy way of making a copy of al the account settings to restore? Alternatively, do I simply copy back the profile(s)?

First thanks for helping. I'm an old man with computer knowledge that ended with a computer science degree in 1984 which I haven't used since. So I have a general idea but it's forty years old... I'm using Thunderbird 115.7.0 (64-bit) on a 2021 Dell Alienware computer with the 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz processor and 64 GB of RAM using Microsoft Windows 11 Pro Version 22H2 OS Build 22621.3007... I also have McAfee LiveSafe Virus Protection software installed: Version 114.212 Release Name 16.0 R114 Affid 20327 Antivirus Build 1.1.2569.0 Content Creation Date 01/25/2024 Content Version 1665.0 Secure VPN Build 9 Version 1.14... Here's the problem... When I try to download my emails the computer goes into super duper slow motion. I also have a wired wifi connection that's the fastest Spectrum offers and almost nothing else shares it so it's usually very fast. I also get Thunderbird error messages (i should have screen shots sorry) about not being able to read something or other or write to some folders and perhaps needing permission. As an aside, I'm the only user of the computer so no permissions are ever needed. Also, this only happens when I first turn on the computer and there are a number of emails to download. Once I've downloaded the bulk email and I later check or it automatically checks, it will download the one or two messages slowly but without errors... Thanks again, I hope someone can help... Take care...

I switched my email host and am trying to change the account settings in Thunderbird. When I change the server name a popup appears and asks me to restart or cancel. It doesn't let me continue to change any of the other server settings. Selecting either option changes the server name back to the original.

So I delete the email account and its smtp server. When I restart they both reappear. When I add a new email account and smtp server, it disappears when I restart.

When I select Help/Troubleshooting Information the deleted accounts are gone from under Mail And News Accounts. When I restart Thunderbird, the deleted accounts and server returns.

I changed the settings for a different email account that is on a different host last summer with no problems. Thanks

I have bought a new Mac Air and I want to get all the email address off of Thunderbird on my desktop and put them on Thunderbird on the laptop. I have had to move most of my files and items by Flash drive because when I migrated it the first time, I overloaded the laptop and had to start all over. So what file can I move from the library to get these on my new laptop?

I've used Tbird for 20 years. I keep my email files & such on a separate partition/drive from where Windows is. I recently had to reinstall Windows 11, which effectively uninstalled Tbird. I reinstalled and tried to get my profiles.ini to point to that previous profile so Tbird could see the 20 years' worth of saved emails as well as the ones from this year. I've tried several times and all failed. I've put the exact name & path of the profile I want in each location of profiles.ini with IsRelative=0, and told Tbird to use the name when it starts, but that has failed repeatedly. I had to uninstall/reinstall Tbird bc I'd managed to FUBAR profiles.ini Help?

The profile I want to use is E:\TbirdMail\ko07yqoy.slt

Current profile.ini: [InstallB8CB05495C44C742] Default=C:\Users\pixda\AppData\Roaming\Thunderbird Locked=1

[Profile1] Name=default IsRelative=0 Path=C:\Users\pixda\AppData\Roaming\Thunderbird Default=0

[Profile0] Name=default-release IsRelative=1 Path=Profiles/pteabyby.default

[General] StartWithLastProfile=0 Version=2

Supernova has been named correctly. So far it has "exploded" all over. Once again I can not click on an email link and have it open in Firefox. (1) Quick filter doesn't seem to work very well any more. It might give me what I am looking for, but when I close it quick filter, it starts putting back messages very slowly one at a time for minutes. (3) I am getting fairly constant messages that it can't write to disk because the disk is full or it doesn't have permissions (both of which are wrong). (4) I have a sub-folder that contains 2022 emails and it has started listing those emails as part of the current inbox and no longer shows them as part of the 2022 sub-folder. (5) And finally it has crashed several time.

This all started when I let the update for Supernova install and it just keeps getting worse. Any suggestions?

I may be missing something, but how can I remove threading completely from Thunderbird or how can I download an older version. I"ve searched for 102.15, but cannot find a way to download it. I really prefer NOT to use another email client. I've always used Thunderbird, but I cannot tolerate this threading thing and I can't seem to disable it.

I would like to keep the size of my email folder from getting too big as the years go by. My plan is to have different folders for different groups of years. I created a new profile and deleted the emails from other years to just keep one group of years in the profile. Then I compacted folders, closed the profile, closed Thunderbird and looked at the size of the profiles in Windows 10. It showed very little difference in the size of the profile with a large number of emails deleted. I tried compacting each folder separately and still the size is not near proportional to the number of emails. Is it possible to compact the profile properly?

I have been using Thunderbird for years to access several @charter.net email addresses, lately administrated at Spectrum, which took over Charter. Everything was working normally until today. I can still receive emails, but when I send, I get an error message asking for a password: "password required for outgoing SMPT server" Manually entering a password in that error message box doesn't help. Spectrum support is not helpful beyond confirming that my email sends and receives normally as long as I access it on their website. Three clues: 1) Spectrum recently announced "new and improved" email. 2) One customer service person described my email addresses as "legacy". 3) My gmail address sends and receives just fine from Thunderbird as usual. Any insights appreciated! Thanks!

Hello, All

I need major help, please.

I am getting the attached messages when trying to send an email. Thunderbird worked perfectly yesterday morning, but then would not send any emails. I get emails, but cannot send from my 2 accounts.

I am on the latest version of Thunderbird, Supernova 115.10.1

Also, I cannot find out where to change my password for the accounts, because at times I need to fill in a password. I can't find it.

Thanks in advance for any help.

Best, Leslie

Thunderbird 115.0 on Linux/Debian is unable to verify and install addons from website. It just freezes when I try - and cannot even manually install addons that I download using Chrome. I even totally deleted all files and folders and reinstalled Thunderbird 115.0 from stratch... what happened?!

I found that after total removal - if I install a earlier version... that I can verify and install addons, but not with version 115.

I also found that I cannot import profiles from zip or even uncompressed folder. I confirmed the profile is less that 2 gig (1.2 gig) - so size of the profile should not be a problem.

How do I change the order of my email account folders in Thunderbird 115.6? I have multiple accounts and just added another, and I want to move it from the bottom of the sidebar to a higher location. I used to be able to click and move around accounts in the "account settings" mode. Now, that doesn't work. Is there a solution? The instructions provided in the video created by Thunderbird in 2022 doesn't work! Please help!

I just want to use Thunderbird to access a Newsgroup, so I deleted my gmail email account from Thunderbird (which Thunderbird apparently found on its own: it was in Thunderbird when I first started it).

But Thunderbird keeps trying to logon to the gmail account - popping up a dialog requiring me to provide my gmail password and authorize Thunderbird. It does this every 15 minutes (the frequency I want Thunderbird to check for Newsgroup posts).

How can I stop this?

All of a sudden I get: Thunderbird failed to find the settings for your email account

and so I have no access to my local folders where I store all my emails. Any ideas what has happened? And more importantly how I get back to my email interface on launch. Thanks in advance

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to tell him that he forgot to attach it when I realized that EVERY single email he has ever sent me in the past was missing its attachment. Even emails from months ago that I already read. I can see the paper clip icon, but when I click on the email itself, the paper clip disappears. If I try to forward an email, it looks like it's there as an attachment, but appears to be misformed or corrupted. Please help! My business partner is my graphic designer and has sent me hundreds and hundreds of emails with graphic design projects that I need access to. I have tested sending myself different attachments and they all go through. And am able to see attachments from clients as well - except for one that was not working. Any thoughts?

I am in the UK. Cannot send messages from Hotmail accounts through Thunderbird. Error message is always: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAxADQANAAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]. I have tried innumerable outgoing server settings suggested on this forum and on my Outlook webmail. None of them work. This is in addition to the fact that about 90% of the time Thunderbird won't log in to the Hotmail accounts either, and then suddenly it will, intermittently. All of this suddenly started 3 days ago (Jan24, 2024) Before the above error message started appearing yesterday, intermittently I could send from the Hotmail accounts but not receive. Now I can sometimes receive, but not send. Weird. Help...in as untechnical terms as possible; I am nearly 80 and not very computer literate.

I used the Export tool thinking All my email files would be exported, not true! Only your "Profile" is exported! The export tool does not include your "Local" folder! This is wrong! The export tool should export everything! "The best way to learn -- is learn the Hard Way" -mdc

Good morning!

I share an outgoing server for my email, and have no difficulty sending from my personal (erin@grawlix.ca) only from my business (locksmith@grawlix.ca)

I noticed this issue on Wednesday, Jan 24th, though it's possible I didn't send a message through that account since Wednesday, Jan 10th.

I can send from both accounts if I go through my provider's webmail site (Shaw) with no difficulties.