Thunderbird Support Forum

In most circumstances when I delete text while composing an email, the cursor skips back by the same number of characters as the word I deleted. This always seems to happen when double-clicking to select the text. It doesn't seem to if I click and drag to select the text, or just press delete when no text is selected.

Video: https://youtu.be/34nFdkWewvM

New issue 2/10/24. TB (115.7.0) won't retrieve nor send emails thru Comcast. No settings or accts were changed. Went to an old restore point on Win 10, didn't help. Reset router, PC, uninstalled TB, reloaded TB, didn't help.

Reviewed past articles (most are old) tried some of those solutions, but no joy. Can't find an Xfinity (comcast) phone # to call their tech support, although I doubt if they're any help. Will blame it on TB no doubt.

Could really use some help here. Appreciate all you guys efforts!

I have been using Thunderbird for a year. It is ok, but some problems are borderline un-tolerable. I have ~3500 emails in my IMAP account. I would like to keep more for a deeper search, but ok - I could handle that. And once in a while, about every month, I am doing something and the Thunderbird decides to re-download all my messages. And it locks me out of all emails for about 2 hours while this process is ongoing. I cannot open emails, I cannot answer - nothing.

I have no "cleaning" software, I do not mess up with the database file.

Is there a way to avoid this re-download? If not, is it possible to avoid the lock-out, to get emails usable while it does it - for example, download the most recent emails first and make them visible at least?

Hello

I lost all email from Sent folder & some emails from my inbox. I find message are stored locally on the SSD, but can’t migrate them via a simple drag & drop or copy & paste. In the Inbox many have disappeared, but It’s odd that now every email that remains is in bold as if it was never opened.

Running release 115.7.0. (64-bit).

I would appreciate any input.

Thank you

I am receiving the following message: The RETR command did not succeed. Error retrieving message. Mail server.comcast.net responded: Message 9 expunged.

The message number does change each time I try to download my messages. Thanks for any help. Rob

Hi, I wrote two mails to myself. Both had the same message, just one link. One of the mails was keyed in manually, the other mail was made using the command line option. The link in the manually established mail worked, but the link in the command line established mail generated a 404. Both mails look the same. I could send both mails for a comparison, but this platform accepts only images. Therefore I can only send a screenshot, knowing this will not be very helpful. Thanks - Lothar

I have a problem with Thunderbird. I want to save messages in local folders, but I have so many of them that the program freezes. I receive damaged messages, and some messages come multiple times. I need to keep all the messages and cannot delete them. How can I solve this problem? Is there a way to store some messages, for example, on an external drive? The program is so overloaded that closing it takes several seconds. Please provide a detailed set of instructions on how to safely resolve the issue so that none of the messages get deleted.

Hi,

I have a Gmail account and use the web browser version on my windows 10 laptop and the Android Gmail app on my Samsung S22 android phone. Prior to installing Thunderbird v115.7.0 (note I did not have an earlier version installed), the notifications would appear on both windows and the phone. Since installing Thunderbird on the laptop I do not get notifications on the phone. I have to open Gmail on the phone to see if there are new email message.

Any suggestions are greatly appreciated.

Cheers! Terry

Each time I try to send an email it tells me to select a certificate for Authentication. Each time I do this if I select any of the options and hit okay it does not work. But if I just hit cancel it sends the message I'm not sure how to get this error message to stop popping up or just go away all together or what the issue is in the first place.

I think I have been scammmed I was sent an e-mail that appeared to be from cogeco.ca my provider stating that I needed to update otherwise I would no longer be able to get into my email account. I updated and now cannot get into my email I can get into everything else using firefox but not email, please help me. Thanks

After many years of use, the delete button has stopped working. Moving any email into the deleted folder of local folders works, but I would prefer to have the delete button back.

My triad.rr.com email does not allow me to send or reply to emails. Yet, I do receive them. My computer repair shop stated that the new format was flawed and Thunderbird had not fixed the problem. Can anyone help me to reply to emails? thanks

I'm trying to send a reply e-mail and I get this message. "Sending of the message failed. A certificate that is not yet valid was used to issue the server's certificate. The configuration related to smtp.gmail.commust be corrected." What must I do or what can I do?

Hello, Thunderbird user daily for years. Lately every time I open Thunderbird it starts downloading a random number of emails, usually in the thousands. this makes the app extremely slow and laggy until it finishes. I use it daily, on avg getting 20-30 emails. I don't understand why its downloading emails form months to years ago.

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

Was just updated to version 115.5.1, and I had held off posting this question until after the update, hoping the issue might be resolved... but it's as bad as ever.

Tbird abruptly became very slow to delete/display messages; not with the last update, but a couple of updates previously. I have been in the habit of working my way up the list from the oldest to the newest, and as I hit "delete" and "up arrow" to view the next email, it's a slow, laggy process. Both emails remain highlighted for a second or two, the old email continues to display, then the deleted email drops out, and shortly the new one displays, the whole process taking a bit over two seconds... to move from one email to the next, a process that used to be nearly instantaneous. No idea exactly when that changed, but it seems to be a process that's getting worse with time.

Any ideas on what I might be able to do to get my original level of performance back? For what it's worth, this is a new machine, insanely fast compared to my older one, and Tbird is the only app where I'm encountering this kind of slowness issue. Everything else is astonishingly faster by comparison... but Tbird remains laggy and slow and I've no idea where to start looking for reasons for this. Don't even know what kind of information to post here that might be useful in diagnosing the issue - - tell me what's needed and I'll do my best to get it. Thanks in advance! I *really* don't want to change email clients after all this time!

Over the past two weeks Thunderbird has been constantly stopping without any notification, just goes to sleep and will not wake up. Have to restart the app to get it working, works for a while, then goes back to sleep. Really, really a pain. I am considering something else if this keeps up, every time I restart it windows takes information about the problem but does nothing to fix it. If you're going to beg for money, maybe you should make it work first?