Thunderbird Support Forum

Thunderbird just "upgraded" Now when I open an email --half of the upper part of the page is used to show all info regarding the source of the email. See below How do I get rid of that? Also-- When i try to forward an email the top of the email now shows endless information regarding the source of the email that i am forwarding How do I get that to stop? See below

X-CMAE-Envelope:MS4xfEHR3RU8bj3ltQXltjMUN4ctOKGocyzDNi8d/bZD/GpMfpVDWoayzNXH1fyfLN6kBEdjqRzen3CGZmzGedNCL7TDVAfLcrqXBRQSPfxVD4ptVOTLFpMB hMKDr/FqcTYHboZVlkcI+8OPkd+TR18drutj75BmqhiuCppwFeonlEIfw3fGiGhr2GtPdcDzXoVtP0zjsfY04Gl/YQj6m1abZe/Jo/vMAfPYann3YgNFxi3D IHhsNlZ0/4gyFuG0EnpgECtdaqvFcSO1xoKkDZBJdIgKh4/q+y7RrUSwIVk+RUgK

When importing WLM contacts.csv file to TB, the fields available do not match the source fields. For example, for the source email file there is no corresponding selection available in the destination selection. How can I select the appropriate destination field? (I copied a screen shot to Word, but since I upgraded to Windows 10 I can't find files.)

Unable to send email from Mozilla Thunderbird Problem has been worked over days, good ideas have come in via this portal, all workable ones did not change the fact: email can not be sent Our server: acsalaska.net after contacting, went over our account, all is well on their end, it must then be Mozilla Thunderbird that holds the key Thanks for your input

I posted this question yesterday and received one reply, which I have rejected, but there was no way to respond in the thread so now I have to re-post the question. So that is yet another problem, why is there no way to respond in the thread. First question, I need a real answer and solution to the disappearance of my TB thumbnail icon under Start-Programs after agreeing to do an update. The first reply was to reinstall, which is not a solution in my opinion. I use many software's that do regular updates, and none have killed the thumbnail icons so this is a TB problem not a Windows problem. Secondly, I have spend over a week getting TB to function as I need it to function and to properly accommodate my email addresses. I really don't need to risk losing these efforts to a reinstall, and given my experience thus far, I don't trust TB to not kill my custom setup during reinstall. I am willing to work with TB developers but this kind of response is rather insulting frankly.

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant

Try the following:

Set this setting:

   'View' > 'Folders' > 'All' 

Then do this:

   Menu icon > Help > More Troubleshooting Information
   Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' 

window opens showing contents of your profile name folder

   Exit Thunderbird now - this is important 

Scroll down and delete the following files:

   folderCache.json
   folderTree.json
   virtualFolders.dat
   session.json
   xulstore.json 

Click on 'Mail' folder

   delete 'smart mailboxes' folder 

(do not worry if it does not exist - it just means you have never used Unified)

Start Thunderbird.

Please Report back on results.

BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

On 22/7/22 I used my laptop in hospital using their WiFi I only mention this as it was on this date when I opened Thunderbird that I realised I had lost all my emails from the inbox except for the most recent, so there were only four messages currently showing. I checked all folders Junk/Trash etc but there was nothing to be found. There is one email from January 2020 that remains in the inbox but it was not highlighted or starred so I have no idea why that one should remain when hundreds of others have been deleted. Is there any way to find these messages as some of them are really important and relate to financial matters. I really hope someone can help me. It was suggested that Avast anti virus may be responsible but I have contacted Avast and they say it has nothing to do with Avast. Regards Alex

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

I running Windows11 on a new HP laptop. Out of blue, I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam" (is what the messge reads).

I've tried different platforms, e.g., iPhone, and windows laptop, and different email accounts. My email provider, Hughes, tells me it must be the particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have scanned my entire hard drive for malware, virus and the usual (Kasperky Plus) and it comes up clean, no issues.

I have disabled the email protection on my email to no affect. Picture files are still rejected.

I have tried two different email accounts; Mozilla Thunderbird and Protonmail. Both accounts will not send the picture file attachments, but as mentioned will send other file attachments.

Any suggestions?

I recently submitted a support request where I attached two files. One of them were incorrect. Submitting correct file now. Sorry for confusion. Outgoing server: smpt. centurylink.net (default) Since last request, I managed to send from centurylink.net web page.......an email addressed to highermark@outlook.com, but still can't send by using Thunderbird. So Password reset isn't necessary. Any suggestions would be appreciated. Firewall, antivirus software or your Internet service provider.  ??? How can I do this?

WHY CAN'T YOU ATTACH EXCEL FILES IN WORKING ORDER - AND IF RECEIVING AN EXCEL FILE CAN YOU SAVE IT AND OPEN IH EXCEL - IF NOT THUNDERBIRD DOES NOT SEEM TO BE VERY GOOD DOES IT

This is in response to Matt: Yes the login occurs, however sometimes get spinning loading symbol indefinitely....

Added few items: Versions: tbird 102.7.0 win 10 22h2 19045.2486

Conditions: Save box appears below pwd entry box permissions ok on files running tbird as admin

nothing appears in saved passwords box before or after attempt

no win log issue

"normal password" on server imap account hmailserver

this occurred after upgrade tbird purged existing pwds

Tried: deleted key3.db, key4.db, cert9.db and logins.json

no pkcs11.txt file

no external attached pwd manager

Thank you,

   h