Thunderbird Support Forum

Hi, I am looking for some help. I am using Windows 10, Comcast internet, and a VPN. I get error message when my VPN is on saying that my IP Address has bee blacklisted and I can not send or receive emails using Thunderbird. I also get an error within Thunderbird. My VPN Service says its either Comcast or Thunderbird. Been working with Comcast on the issue. Could it be a Thunderbird issue? My VPN Service says to reinstall Thunderbird but no guaranties that will help. Please let me know if there are any solutions I can try. Otherwise I may need to pay more for a dedicated IP Address. Thanks Marc

When I want to print an email I want the body of the email and I do not want the header information. How do I remove this unwanted script at the top of the email? I have tried ticking and unticking the tick-box for headers and footers in the print dialog to no avail. This question has been asked before but was archived.

The font size for the whole display is far too small. Also the viewing panel for each email is far too narrow but the text when writing emails is huge. Should I go back to an earlier version?

I have been trying to use Paypal to donate to Thunderbird. It just keeps giving error message "something went wrong" The Contact Us link on the Donations page didnt work either so I had to fiddle around getting to this page. Also sent question to an Admin. Very frustrating

I have been using Unified Folders in Thunderbird for a long time. But now with Supernova, my Unified Inbox is just empty & remains so even after the latest update - whilst the other unified folders work all right. Please help! Many thanks Barbara

I have been struggling with this for months. I really like Thunderbird but I have tried everything. Receiving emails works fine, it is just the SMTP that hangs. I will have to abandon this and go to outlook if I cant resolve. It Does eventually go but it takes a couple tries. The examples given, I resent and it was fine.

Running: Time of this report: 11/2/2023, 07:29:33

• Machine name: DMF1
• Machine Id: {B975F495-EF2D-485D-BE61-50AC33ADAE65}
• Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
• Language: English (Regional Setting: English)
• System Manufacturer: Dell Inc.
• System Model: Inspiron 3580
• BIOS: 1.25.0 (type: UEFI)
• Processor: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz (4 CPUs), ~2.3GHz
• Memory: 16384MB RAM
• Available OS Memory: 16258MB RAM
• Page File: 10308MB used, 8381MB available
• Windows Dir: C:\Windows (Windows 11)
• DirectzX Version: DirectX 12
• DX Setup Parameters: Not found
• User DPI Setting: 120 DPI (125 percent)
• System DPI Setting: 96 DPI (100 percent)
• DWM DPI Scaling: Disabled
• Miracast: Available, with HDCP
• Microsoft Graphics Hybrid: Not Supported
• DirectX Database Version: 1.4.7

I have avast! AV (All Exceptions For Program and Ports) EMAIL Server Office365

This is NOT Thunderbird but a whole new program and it's terrible!

Something this dramatic is NOT AN UPDATE!

It's very poor configuration and does not function anything close to what was before.

SOOOO MANY THINGS ARE WRONG AND DON'T WORK RIGHT.

The older version would be an IMPROVEMENT to this set up!

Please don't cop an attitude like we don't know. WE DO KNOW!

This is NOT BETTER.

PLEASE RESTORE THE OLDER VERSION AND LET US CHOOSE!

i SO REGRET THAT ID ALLOWED THIS, HAVING TRUSTED YOU.

When creating new account Thunderbird hangs on "Checking password..." When I click on "Configure manually" and then click on "Done", I get the message "Incoming server already exists". But, the account is not in "Account Settings". Additionally, it is not in "Outgoing Server". I had this email account before and removed it. Please help.

How to get the URL for a specific Label from Google cardDAV to import into Address Book of same Label?

This is the GENERIC url for the DEFAULT gmail contacts sync:

https://www.googleapis.com/carddav/v1/principals/username@gmail.com/lists/default/

Is there a way to customize this URL to get ONLY the LABEL from the entire contacts list?

For Example:

https://www.googleapis.com/carddav/v1/principals/username@gmail.com/lists/default/"labels" https://www.googleapis.com/carddav/v1/principals/username@gmail.com/lists/"labels"/

We spend an inordinate amount of time organizing our business contacts and it is exceedingly difficult and time consuming to try to synchronize because all we can apparently access is the ENTIRE directory, not specific sub-categories.

My email provider required me to migrate to a new server and advised setting up a new Account in Thunderbird. I did this and it successfully imported most or all of my stored emails from the old server. However, the import only preserved the first level of sub-folders (I have up to 3 levels). If I right-click on my email account in Thunderbird and choose Subscribe, I can still see the sub-folder structure there. Is there any way I can restore it so that it (a) shows the full collection of sub- and sub-sub folders in the tree; and (b) locates the correct emails in each sub-folder? If not, I face days of work to recreate sub-folders and move emails to their correct location. Thanks for any help!

Can receive but unable to send emails - SMTP - AUP#out-1500 Thunderbird version 115.4.1 Windows 11 Windows Defender Spectrum provider - Can send messages when I go to Spectrum site on internet Copies of account settings attached

tHIS UNTESTED NEW VERSION IS HORRIBLE! IT IS NOT BETTER BUT IS VERY DISRUPTIVE, UNLIKED AND UNWANTED!

WHY VCAN'T YOU RESPECT US WITH A CHOICE?

WHY ARE YOU SO ARROGANT TO THINK YOU KNOW EVERYTHING AND I NEED OR WANT THIS?

WHY DON'T YOU GIVE US A WAY TO GO BACK TO WHAT WAS WORKING?

IT'S AN ABSOLUTE NIGHTMARE. IT IS NOT! EASY OR INTUITIVE TO NAVIGATE.

SO MANY THINGS WRONG, I COULD MAKE A LONG LIST, BUT THIS IS BUSINESS FOR SOME, NOT A TOY TO PLAY WITH!

SOOOO MANY UNNECCARY THINGS ON HERE! THE HEADINGS TAKE UP OVER HALF THE PAGE AND WE CAN ONLY SEE THREE LINES OF MAIL AT A TIME! NO WORD WRAP SO SE CAN'T CORRECT THINGS WE CAN'T SEE.

WHY CAN'T YOU BE DECENT HUMANS AND UNDERSTAND THIS IS NOT RIGHT FOR MANY OF US?

IT'S HORRIBLE! BUT I AM SURE YOU WILL BLAME ME! THIS IS SOOOOOO DISRUPTIVE!

THERE IS NO QUICK VIEW OF MY MAIL LIKE THEIR USED TO BE. I AM NOT PLAYING A GAME OVER HERE.

There is no option for message headers under View. How can I see email message headers in Thunderbird?

I Googled how to do this but they all say there is an option in the main menu under View. Maybe at some point there was, but not now. So how can I see the email headers?

I have imported a public key in my openpgp key-management/ In my settings of the end -to-end keys: preference of key technology: choose auto the key technology by the available keys. I have read openpgp standard supports inline en s/mime encryption but what is used by thunderbird when I choose openpgp as key encryption when i type/send an email (w/o attachment by myself). I ask it because my correspondent only decrypts inline encryption.

The latest version of Thunderbird changed the top menu, and I see a "Get Messages" button, but can't find "Send Unsent Messages" as a function anywhere. I've tried customizing the menu, and I've looked through older help discussions for any ideas, and I've prowled through the settings menus and can't seem to find it. I've also tried right-clicking on things - no joy. I have a message waiting to go out in the Outbox, but no way to send it except Redirect.

Thanks in advance, for any help or ideas!

In the column "Date" field, and in the Inbox folder only, only a time is displayed, but no date. Widening the column has no effect. Date and time are displayed in other folders.

This is something I've never encountered, since I hardly ever go to the Sent folder except to look at something I sent. But this was a different task.

I've had a series of emails from a friend, that my wife wanted me to forward to her so she could see them. So I went to the Sent folder, and forwarded 3 of those emails to my wife. Then she told me she only got one so I went back to Sent and thought they would be at the top of the list, 1-2-3, but that was not what I found. Since those emails were each part of several different threads in the back and forth with my friend, it took me a long time to figure out which email to pick off and resend. I made sure I was sorting them by date, descending, but was bewildered that the listing had the ones I wanted embedded (see screenshot, with the ones I just sent highlighted in red)

So my question is, is there a setting where I could tell Tbird to sort strictly by send date?

hi all guys ... I'm experiencing several issues with oauth2 authentication, and I never had any issue before February the 2024 ... at the beginning the only account I have was not working was a microsoft account, so I thought it was "because of microsoft restriction"

but now, little by little, all my accounts requiring oauth2 authentication are failing, and I don't know were to check ...

I do NOT have any httpd/apache server running on localhost

I already tried changing things like general.useragent.compatMode.firefox or network.protocol-handler.warn-external.http network.protocol-handler.warn-external.https

I also created another blank profile ... but again ... not way to make it works ...

cookies are permitted ... javascript is enabled ...

the result is always the same ... a blank page when I try to do any oauth2 authentication ...

if I manually copy/paste that link in Firefox/Chrome it perfectly works, so it's not a network connection issue ...

from what I can understand, it seems to be related to the "built-in browser" in thunderbird, that for some reason does not work "as expected" ... If I try to click on any link for example in the settings page

like the "learn more" link of this option Send web sites a “Do Not Track” signal that you don’t want to be tracked "learn more" thunderbird does NOT show anything ...

something is broken, and I can NOT understand what it is ...

is there anyone with some good advices?

please let me know

thanks in advance

Stefano