Thunderbird Support Forum

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What can I do?

Hi everyone! Apologies upfront in case this question has already been asked, but I'm struggling to see if something similar was already posted... In a nutshell: I delete messages in my inbox (or any other folder) in Thunderbird, but when I login to the website of my mail provider (gmx.net) or check the app on my phone, I still see these mails on the imap server. Is this a known issue? What could be the reason?

Email that I am sending from Thunderbird is being rejected for no apparent reason by the recipient server. This is not due to an ISP or sending server security issue since, when I send exactly the same email from my ISP email web page (not Thunderbird) the email is received properly and accepted without error. So, the problem is most definitely with Thunderbird. The following is the header text from one of the rejection replies.

• • • • • • • • • quote************

- These recipients of your message have been processed by the mail server:

customer.help@theguardian.com; Failed; 5.3.0 (other or undefined mail system status)

   Remote MTA aspmx.l.google.com: network error

- SMTP protocol diagnostic: 550-5.7.1 The user or domain that you are sending to (or from) has a policy that\r\n550-5.7.1 prohibited the mail that you sent. Please contact your domain\r\n550-5.7.1 administrator for further details. For more information, please visit\r\n550 5.7.1  https://support.google.com/a/answer/172179 i11-20020a05620a404b00b00775902632ffsi1357055qko.279 - gsmtp

Reporting-MTA: dns; altprdrgo06.altice.prod.msg.synchronoss.net Received-from-MTA: dns; [192.168.1.4] (69.114.99.63) Arrival-Date: Thu, 30 Nov 2023 11:42:56 -0500

Final-Recipient: rfc822; customer.help@theguardian.com Action: Failed Status: 5.3.0 (other or undefined mail system status) Remote-MTA: dns; aspmx.l.google.com

unable to email to you.eml Subject: unable to email to you From: Kurt Faasse <kurtfaasse@optonline.net> Date: 11/30/2023, 11:42 AM To: customer.help@theguardian.com

Unable to get email through to your server. test.

-- This email has been checked for viruses by AVG antivirus software. www.avg.com

• • • • • • • • • • • • • • • • • unquote********************

Do not reply that his is an issue with my ISP. It is not. It is purely a Thunderbird issue. Thanks for your time.

After many years of use, the delete button has stopped working. Moving any email into the deleted folder of local folders works, but I would prefer to have the delete button back.

This morning I suddenly could not send emails from Thunderbird. I contacted my ISP (Plusnet) and they demonstarted that if I used webmail I could send emails and they concluded there was a problem with thunderbird. They suggested removing my account and re-inputting it - which I did. Not only did this not answer the problem but all my folders to which I have moved messages have all disappeared. This is a huge problem for me. Are they all in the cloud? is there anyway I can retrieve them?

Can you please help me make it stop downloading my entire inboxes randomly. I've put up with this for years because my research has failed to find the right answer. It took an hour to download 5000 emails I already had over and over and over make it stop.

Hi there,

My grandmother on this account keeps receiving a enter primary password alert on her Thunderbird / Bigpond account. We've tried everything and when following the prompts to reset (tools > developer tools > etc) it won't come up with the evaluate button or reset button. We've tried the online sources but no success and she can't access her emails on her desktop. Please let me know what we can do !

Since two days Thunderbird crashes on startup. I even removed all (incl. Library Files) files from my laptop and reinstalled Thunderbird. Still the same problem.

Log: AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,leo_ende_de%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,ecosia%40search.mozilla.org:1.1 AvailablePhysicalMemory: 164257792 AvailableSwapMemory: 1072168960 BackgroundTaskMode: 0 BuildID: 20231122164546 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1701506012 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1701505211 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 84 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1701506008 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 848007168 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 672 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1701506008 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231122164546","version":"115.5.1","vendor":null,"displayVersion":"115.5.1","platformVersion":"115.5.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.6.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":2880,"screenHeight":1800,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["en-US","de"],"appLocales":["de","en-US"],"systemLocales":["de-DE"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"DE","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19693,"firstUseDate":19693},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazon@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"leo_ende_de@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ecosia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 4.51456372 Version: 115.5.1 useragent_locale: de

MacBookPro11,5 Quad-Core Intel Core i7 2,5 GHz Processors: 1 Cores: 4 Speicher: 16 GB

When I try to add a hyperlink to a picture, then the editor freezes.

I think this happend since an thunderbird update.

Can you tell me, how to fix this problem, or can you recommend me a former stable version?

I have recently set up and started using Thunderbird with all four of my email accounts. However, when composing an email in the "To" field, I find myself having to manually enter the full email addresses of recipients. Is there a way to access my address book from the imported emails to streamline this process?

Over the past two weeks Thunderbird has been constantly stopping without any notification, just goes to sleep and will not wake up. Have to restart the app to get it working, works for a while, then goes back to sleep. Really, really a pain. I am considering something else if this keeps up, every time I restart it windows takes information about the problem but does nothing to fix it. If you're going to beg for money, maybe you should make it work first?

Thunderbird will not open. the error message is: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." Pressed the "Close Thunderbird" button, but no response. Checked Task Manager and ended the Thunderbird application...still no change. Uninstalled Thunderbird and downloaded .exe file and installed...still the same error message. Rebooted the computer...still not change. Can you please assist with this problem. Thankyou I

Unable to start -> Side-by side configuration error message Unable to uninstall -> Another Message says there is an unfinished thunderbird update, must restart pc. after restart, no update starts. back to the same situation. Unable to Re-Install -> Downloaded Installer, but installation gives the same "unfinished update error"

I already copied the "Thunderbird" Folder from the "AppData/Roaming" Folder. Is this the correct Data Backup so I don't loose my emails?

Please help.

I've been through all related articles in this forum to try to resolve this issue, as the popup keeps popping up.

This is what I've checked and did; 1- Checked Outgoing server (SMTP) settings - No trace of account there. 2- Produced a 'Troubleshooting Information" report; Nothing under 'Mail and News Accounts' 3- I've deleted my Calendar and made a new one. 4- Got HostGator on the phone and they confirm that my account is close and files deleted.

And it is still not resolved. Anyone knows how to resolve this issue ? Thanks

Hello Thunderbird and community

I have a fairly modern Windows 10 desktop computer that has never had any trouble opening up Thunderbird but all of a sudden it's crashing all the time .

The box that comes up in the middle of my screen says Mozilla Crash Reporter. We're sorry Thunderbird had a problem and crashed. We'll try to restore your tabs and windows when it restarts. to help us diagnose and fix the problem you can send us a crash report...then it has a couple of boxes. your crash report will be submitted before you quit or restart... then it has a box restart Thunderbird and another box quit Thunderbird

I hope you can get this sorted out and soon as I rely on this program to work every day

Please respond and let me know what's going on.

Yours sincerely

Rob mackerras

I tried to update Mozilla Thunderbird to 115.5.0. Now I can not receive emails on my computer. The message I received said, Error: Platform version 115.4.0 is not compatible with version 115.5.0. How do I "return" to 115.4.0 so I can have access to emails on my computer? I can receive emails on my cell phone. Thank you.

I don't recall this being an issue before but now with Thunderbird when deleting multiple messages, TB freezes with the "not responding" message. The more messages, the longer the delay.

By using Shift Delete, and bypassing the trash folder it is instantaneous. Other than that, is there any other solution?

Thanks