Thunderbird Support Forum

TWO issues: 1. TB use to display emails in the INBOX immediately. Now I have to click another folder then go back to Inbox for the emails to be visible.

2. Emails with the red flame are junk emails. I think those use to automatically go to the Junk folder but now they're showing up in my Inbox and I have to manually send them to Junk folder. Am I wrong on this or has something changed?

I have the Select Messages column switched on, with its handy checkbox for selecting multiple messages, usually for deletion or filing out of my inbox.

This works perfectly except that a collection of selected messages will instantly become unselected if the user clicks on a message instead of inside a checkbox.

In my head, if there's a checkbox it should be sticky -- in other words, the only way to deselect all selected messages would be to use the "deselect all" checkbox at the top of the column. In its current form, it's actually easier to NOT use the checkboxes and hold down the ctrl key instead, to select/deselect odd messages.

The existing behaviour seems so odd that I wonder if I've missed a configuration step somewhere. But if this IS the way it is, can I ask the devs if they might consider taking a look at this behaviour and finding a way to improve it for the more shaky-handed amongst us?

Hi, after a 2 week that I can't read mail from Thunderbird (115.11.1 64-bit), today I have found the old mail are blank in field From, Subject, but not in date. The body of email is the source of whole mail in plain txt (see image). What's happen? Is possible to retrieve email in correct format? (I have a backup, but I have some fear about new message discharged today) I use TB from 2005, and in the last 8 Year in portable version with decentralize storage and a copy synchronized of preference between Windows at work and Linux at home. Some one can help me?

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 6661B68A00783926). Please check the message and try again.

But, if I start with Thunderbird Write and attach the same file, there are no problems and the message is sent.

Thunderbird version 115.11.1 (64-bit)

I belong to a group of 11 people, and one or another of us occasionally sends a group email around to everybody. Those emails usually call for responses to some question or issue involving all of us.

And here's my problem -- sometimes when I hit REPLY ALL, my reply goes out showing someone else in the group as the sender, not me. That can lead to confusion, of course, as the others in the group will think my reply came from that someone else. Anyway, I include a couple of screen shots. And I deleted from the images any info showing my address or anyone else's. I did leave the usernames, so that I can explain.

They are "Fletcher Lokey" / flokey and "Susan Dyment" / sdyment.

First one (1.jpg) shows what I see when I click REPLY ALL. You would expect my username and address to be showing at the top, but it's Susan Dyment's name and address. AND, at the far right end, you see "flokey", which should not be associated with Susan Dyment, I would think.

Second one (2.jpg) shows what I see when I click that small "down arrow" at the far right end of the box. My username and address are then seen at the top of the dropdown, circled in red. But the entry for Susan Dyment is the one selected at the start. When I select my info, things get straightened out. I also have a gmail account, which is showing as the third option in the dropdown. That's only there because it was part of the experiment I did so I could get the screenshots

So I have to be paying attention, so I can correct it if it happens.

I've hunted through my address book for any clue to why Susan's info is the one selected when REPLY ALL is called. In fact, I'm left wondering why anyone EXCEPT me would be in that dropdown box. And why in the world does Susan Dyment have "flokey" associated with it there?

I hope that's not too confusing. And any help appreciated

The battery in my laptop went flat while Thunderbird was open. When I re-started it and re-opened Thunderbird I had lost my Newsgroup Subscriptions. I can understand some issues but loosing all subscriptions?

The new inbox format is similar to Apple inbox. I used Thunderbird because, in my opinion, the inbox layout was much better than Apple mail inbox which is one of the primary reason I use Thunder bird. Is there a way to go back to the previous inbox version?

Thunderbird. When I move an email it does not go to the new folder, it disappears. Ctrl-Z (in the same session, only) will bring the message back.

This is a serious and fundamental problem for an email reader. And there is no direct channel for getting help with such a fundamental problem.

The messages are not misfiled, they do indeed disappear. Thunderbird 115.11.1 (64-bit) on Windows 11 Pro 10.0.22631. OUTLOOK does not do this with the same mail accounts.

Hi, This is a clarification of a message the I sent several minutes ago. In that message, I may have stated that I was having a problem with forwarded messages using Firefox. Of course, I meant to say that I was forwarding email messages using Thunderbird.

I will restate the problem.

I am using Thunderbird 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5.

When I forward an email message, multiple lines of HTML text is prepended to the message to be forwarded. I have attached a screenshot of a message with the first two lines of HTML text in a message to be forwarded.

How do I change this behavior so that the HTML text is not prepended with the forwarded message?

thanks for your help and I apologize for any confusion with my first post.

Hi, I'm using Firefox 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5. When I forward an email message with Firefox, multiple lines of HTLM text are prepended to the forwarded message. I've attached a screenshoot showing the first 2 lines of this prepended text.

How can I configure Firefox so that his HTML text is not included in forwarded messages?

I have been using Firefox on Mac for a number of years. This behavior started when I upgraded to the Mac Mini M2 Pro and this version of Firefox.

Thanks for your help.

In new Windows 11 I created a Folder named General. In there I placed non urgent received e. mails. Now I cannot find it. It used to be in the small window left hand side where folders such as Bin, Scams, Sent are. (Been through also Application Basics where my profile is.) Thanks for any help.

Since Tuesday last the format of my email system has changed (and which I find terrible) but the fundamental problem is I'm unable to receive or send emails. Can someone help me with this . Settings may be incorrect. Telstra's so called experts have been unable to help

Hi, I seem to be having trouble syncing. I have an account which has 25 years' worth of emails on it, organised into folders. I reorganised the folders, and now on thunderbird they appear empty even though webmail shows them to contain emails.

I have tried going offline and downloading messages, changing my password, restarting, and clearing the startup cache.

How do I fix this, please?

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

Hi all. I cannot seem to add my school email to Thunderbird. I love the platform so it would be great if I could figure this out.

My email address ends in @hws.edu. It seems to be run through Microsoft, but the 2 factor authentication takes you to their own https://sso.hws.edu/...

I have tried adding, just the email (and it says that the configuration isn't recognized by Mozilla's ISP), and then also just putting in the password (where it says, authentication failed either the entered credentials are incorrect or a separate username is required for logging in. This username is usually your Windows domain login or without the domain.) I don't know what\how the "Your login ex: YOURDOMAIN\yourusername" works.

I have no idea how to do manual configuration but would be willing to try. 

Any help would be appreciated

Recently I have been having an issue where all new incoming message to my primary email account will also end up in the inbox of my secondary email account. So basically, when I open Thunderbird and say 45 new messages appear in the inbox of my primary account (myname1@provider.com) those same 45 messages will also end up in the inbox of my secondary account(myname2@provider.com), even thought the messages were only addressed to the primary account. I checked to see if this was an issue with my internet provider, but when I check messages on their webmail, it only ends up in the correct account. Thanks for your help.

I'm using a VPN on my computer and phone and when I try to connect to the mail server, Thunderbird gives me an error saying that the mail server has disconnected. But when I disconnect from the VPN, everything works. This happens only with one mail server, on the others everything works OK even via VPN.

However, the the mail from this server is coming to my phone (where I use K-9 Mail).

I also tried to connect to the mail server via openssl, with the command "openssl s_client -connect mail.server.net:993 -crlf"

The connection is successful (when I'm on the VPN), but when I enter the command "a LOGIN my.username MYPASSWORD", it gives an error:

a NO [UNAVAILABLE] Maximum number of connections from user+IP exceeded (mail_max_userip_connections=20)

I have set the "Maximum Number of server connections to cache" to 1 in Thunderbird, I have set to check for mail every 12 minutes (it already was 15 minutes on the phone before), and it is still the same.

Any idea how to solve the issue? I am connecting to this server with the same username and from the same (VPN) IP only from my phone and my computer, so I find it really strange that there are more than 20 simultaneous connections...

First of all, I would like to thank you for allowing me to receive e-mail through your organization for quite a few years now. Up until about 3 days ago, there has never been any problems with it. Why is it, that I have NOT been able to receive my e-mails FOR THE PAST SEVERAL DAYS NOW? The last thing you sent me was a notice that there was some sort of faulty access by someone to my e-mail account and that I would have to change my password. I HAVE MADE SEVERAL ATTEMPTS TO DO THIS, BUT EVIDENTLY, MY ATTEMPTS HAVE FAILED. Could you please help me now to accomplish this? Dave Beard([edited] @netzero.net) 6-6-24 @ 0842 pdst p.s. or you could call me(please NO texting as I do NOT know how to do this) mu tel. # is [removed phone# from support forum]

When I try to send a message from my Thunderbird POP Server account I get:

“Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) webmail.digitalspaceportal.net timed out. Try again.”

Try again never works

Here are my Outgoing Server settings

Description: webmail.digitalspaceportal.net Server Name: webmail.digitalspaceportal.net Port: 1025 Default: 465 Connection Security: SSL/TLS Authenticity Method: Normal Password User Name: jrf.consulting@attglobal.net

I am on a Win 11 laptop running Thunderbird V115.11.0 (64-bit)