Thunderbird Support Forum

I had to replace my hard drive and now have Win 11. I still have my Thunderbird account, but I cannot access the 3000+ emails in my folders. My Thunderbird started from scratch, no history, no files. How do I access and download my saved emails and folders from before the hard drive replacement? The Geek Squad couldn't help. Keep it simple, I'm not a techie.

Thunderbird v 115.5.0 running Windows 10 When editing an existing filter to add an additional conditions the edit web page fills the laptop screen to where the "submit" button is off the bottom of the screen and cannot be accessed. The page cannot be re-sized. Setting laptop screen to higher resolution has no effect

I am using Thunderbird 115.5.0 and have been suffering double line spacing since I upgraded to this version. I can fix it on a on a per session basis, but when the programme is closed, it defaults to double space again. May I ask when this bug is going to be addressed please? Thanks John.

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

I am assisting my friend Lindsay in aged care to enable him to continue to use Thunderbird for email. Currently TB will receive mail but unable to send.

This is complicated in that Lindsay is paying iPrimus.com.au a monthly fee to enable him to use an old email address xx@bluep.com. I can log in to the iPrimus web portal to send and receive xx@bluep.com emails, https://webmail.iprimus.com.au/?_task=mail&_mbox=INBOX.

I downloaded Thunderbird version 115.6.0 (64-bit) on my pc this morning and the Auto Set Up configured mail.bluep.com as the incoming (POP) and outgoing (SMTO) servers. Mail is coming in but not sending.

I changed the outgoing server to smtp.iprimus.com.au, default port 587 however messages still cannot be sent and Thunderbird shows that smtp settings must be reconfigured.

I spoke this morning to iPrimus Tech Support who advised the default smtp port should be 25, not 587. However I have found that resetting the smtp port to 25 does not enable emails to send.

Note that I have previously set the smtp port to 587 which enabled sending on non ISP connections. This ability would be required as Lindsay is using whatever Wi-Fi service is available in the facility.

iPrimus Tech Support have suggested I should contact Thunderbird (Mozilla) about this problem.

Can you advise Thunderbird server settings for this situation.

Thanks for you assistance. Regards, Peter M

bold text All of a sudden today Saturday the 11th Thunderbird stopped sending email on COX but it can receive them. It was working fine then all of a sudden the sending of email stopped. At first I thought that is was Cox being down again, (I've had connection problems this week). But while I was trying to figure it out I received a number of emails. I tried sending a test email to myself usually they go right away but it did not go.

I called Cox. They tech connected to my computer, made some checks, (updated Thunderbird) and after about 20 minutes it started to send messages. 10 minutes later it stopped working AGAIN. This started a four hour telephone marathon with just about every level of service that Cox has. I ended up with Complete Care and while I was on the phone with him and he was connected to my computer the service tech from Cox who was here to check my signal and modem showed up. He tried to look at the problem and could not figure it out. Note I can send and receive mail from the COX email website but and only receive email in Thunderbird.

Cox tells me it is a Mozilla or Thunderbird problem I'm telling them it is not that it is a Cox problem because the server is SENDING me email to Thunderbird but the Cox INCOMING mail server it not connecting to Thunderbird to receive emails. They claim that because I can send and receive on the web page but can not send with Thunderbird. I'm telling them it is a Cox problem.

Anyone else have this issue? Anyone have a solution? I'm shutdown here with over a 25 year history of emails sitting in Thunderbird.

Al

Hi All, Greetings!!! For the past two days, I have got the error like "Sending of the message failed. The message could not not be sent because the connection to Outgoing Server (SMTP) timed out". So I have restared our router (Broadband Modem), and then tried to send the mail, but the result is same. Then I have tried using my mobile network (using hotspot method), this time mail was sent sucessfully. Please help me to solve the issues...

Thanks Karthik

Hi, I have upgraded my computer and Thunderbird, however only the INBOX folder is loading.

I have followed the instructions to migrate the folders from the 'Profile Folder' on the old computer, the data has transferred but is not organised as folders, as on the old computer and of course on the main server.

I don't mind if all the data is not on my computer so long as the Folders are there, empty or not but organised in as they are on the main server.

I'm wondering if I selected an incorrect setting while setting up the account within Thunderbird on the new computer.

Thank you and kind regards, Mark.

How does one enable calendars in Thunderbird version 115.8.0? When I click the calendar icon on the left of the page, I get a calendar displayed but it has a message highlighted in yellow that says: "All calendars are currently disabled. Enable an existing calendar or add a new one to create or add events."

I cannot find anything in settings or elsewhere to enable calendars.

TIA

v115.7.0 I have been a user and contributor for years. OS is still Win7. I have had a IMAP connection to Comcast for years, now it will not connect. I have made sure I am using the correct password. When I start thunderbird, a secondary window pops up with the error message unable to connect. WEnt thru lots of posts but no results. One interesting said to disable IPV6 security option, but the way they described the fix was to access thry the EDIT menu then Preferences, but my system does not have Preferences under Edit.

Rich Dolan Richard.dolan@gmail.com

Thunderbird runs slow...ie when I type an email I can easily type faster than thunderbird will accept characters....(this does not happen in other applications)...this happened about a month ago, and then stopped ( I have no idea why)...but the problem is back. I am running Ver 115.10.0 build 2024012173147. Rebooting windows 11 makes no difference.... I just tried to enter Troubleshoot mode and thunderbird stopped responding....Top line says Mozilla Thunderbird (Not Responding). Thunderbird is connected to my gmail account. ...and I run IMAP....with 'store all messages on the computer', but thunderbird wants to load every email from the server'

Any advice would be appreciated Rick

I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also deleted the program and my Mozilla account, and started over from scratch. Still no luck.

Hello. I need help getting Thunderbird to stop marking and sorting certain emails as threads. Seems to be completely spontaneous and for no apparent reason, even in the inbox. I have never actively marked emails as threads. I've tried to remove the "threads" function in the folder settings, but it doesn't seem to have helped in some cases. I also need help with getting the email "unstuck" from the thread structure, I have tried "Ignore threads" and "Ignore subthreads" with the result that the email disappeared. The documents I have seen have not been of any help. Reply preferably to my usual e-mail address, have a bit of ours with mail in the G-mail account.

  Please Bosse

.bo_ostlundtelia.com

Translated from Swedish by Google translate.

cant send or recieve eemails for past week get this message???? This message could not be sent because The connection to outgoing server (SMTP) smtp.gmail.com timed out ... Try again ???

I hae no idea why or what to do now if someone could help me that would be great

Sorry I have no idea what any of what is in the Shared Data means

I set up a new computer, windows 11, and downloaded the latest version of Thunderbird. On the old computer the spam filter works normal, on the new computer Thunderbird puts a lot of normal mail in the spam folder. Is there a way to set the spam filter to not flag so many emails. I use gmail for my mail server. My iphone also uses the same gmail account and does not filter these messages

How can I change the order of tags in Thunderbird. I want to add a new tag but when I do it's being added before the last so this changes the shortcut of my following tag while assigning to this new tag the shortcut of the previous tag.

Is there a way to just change the order of tags without messing up the tags already applied to my messages? The answers I found for this didn't work for me. Such a simple thing... At least if the new tag was added at the end of the list that would work for me but it's being added before the last. Humm...

Thanks!