Thunderbird Support Forum

Hyperlinked text does not paste into Thunderbird email. Only the text pastes in. The hyperlinks do not. If I paste in text that has several hyperlinks already embedded, only the text pastes in. The hyperlinks are lost. I must paste the hyperlinked text with the URLs. How do I do this? All searches are irrelevant. I know how to insert URL into new text but that is not the issue. My text to be pasted already has many hyperlinks in the text and I do not want to laboriousness do them all again. When I paste in a paragraph of text that already has several hyperlinks I want that ALL to paste in. How to I do this?

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

Threading is something I, and indeed large numbers of Thunderbird users, do NOT want, ever.

Please provide an option to disable threading, across all folders, all acounts.

Even worse, the option to Ignore Thread, is simply a way to lose emails. To have a shortcut to hide a message, without even knowing, is crazy. Given how poor Windows control of focus is, and how easy it is to start typing but actually still be in the email listings, its inevitable that you will hit e.g. K or A or whatever, and cause bizarre effects or lose emails.

So I want to disable threading to avoid losing emails. I would also like to disable Archiving, and other functions, that are all simply ways to lose emails by accident.

Thanks.

I find it interesting that after criticizing Mozilla Thunderbird on Twitter, the very next day my laptop seized up and required 2 restarts, then Thunderbird lost three new emails on one email account and started downloading 940 old messages from my Network Solutions mail server. That is some vicious, partisan push-back. Are you all based in Russia? I feel so blessed that religious certitude no longer requires that we heretics be burned at the stake.

With the recent change of putting new messages in a nested 'thread', new messages are still bold; But because it is now nested, one doesn't know if there is a new message at a glance like before.

I've seen in a comment posted here about the same situation but it involves creating css files and such.

Could thunderbird not make some adjustment and just highlight the top visible message as bold if there is a new message within it's thread?

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

the hourglass icon comes on whenever I click anywhere in the inbox, and the program makes me wait too long. This is a new problem with the so-called new thunderbird. It is not an improvement; it was made worse. Please fix this bug. And where it says report a bug, I can't report one.

Thundebird is an e-mail client i.e. send and receive mail over the internet.

Over that last decade or so Thunderbird has been making endless upgrades adding pointless additions like Web browsing.

A few days ago I deleted an email account after which, when I re-opened Thunderbird to send an e-mail (i.e. from an E_MAIL client), it searched for the deleted account couldn't find it (gee I wonder why) and then for an "unknown" reason couldn't send an e-mail.

In fact, merely deleting an account has rendered Thunderbird a useless piece of garbage. (Oh sorry, I can still search the internet although I still don't know why I'd use Thunderbird for that?)

So, I looked for help (using a web browser not an email client) on the internet and the only (useless) help was from 2014. (So it's an ongoing fault for a decade.)

My question is this: Why would Thunderbird spend the last decade programming pointless upgrades when you haven't even got to the level of being able to add and delete accounts, send and receive e-mails with YOUR EMAIL CLIENT?

My recommendation is:

Keep the current version of Thundebird as "Thunderbird Plus" (a multifunctional e-mail client that looks impressive and does everything other than sending and receiving e-mails)

AND

Create a new Version called "Thunderbird" that can be used as an e-mail client (that can actually add and delete e-mail accounts, send and receive e-mails that is designed for people who want an e-mail client and not a hobby tool to while away the hours on pointless activities superfluous to an e-mail client.

OR

Before adding another pointless upgrade to the current version, fix it so it functions as an e-mail client (unless you'd prefer to retain a major flaw for another decade.)

If this upsets your "free" sensibilities, consider: There's no point in creating something, even for free, if it simply cannot meet its primary function. Thunderbird version one is better than what is provided today (that's why I started using it). Well done the original designers.

I was a happy camper until V115 stuck its ugly nose into my interface.

Fonts on the interface are absolutely terrible and almost unreadable and cause rather severe eye strain.

I have tried going to Settings->Language & Appearance->Fonts & Colors->Advance and they will not change.

What am I missing.

I noticed that New Times Roman wasn't available as a font. What gives?

Thunderbird updated on my system today.....ever since that it will not connect to my gmail account I get a popup and when i click on next i get an error messaging saying

Google 400. That's an error.

"The server can not process the request because it is malformed. It should not be retried. That's all we know"

Everything was completely fine up until this update!

I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed correctly, but it doesn't appear in the Saved Logins list. So I can't update its password. How can I get my SMTP account added to the Saved Logins list?

Thanks in advance for your work on this.

Hyperlinked text does not paste into Thunderbird email

With Thunderbird’s apparently well-earned raking of #21 and market share of 0.0%, I will ask that this issue and exchange NOT directed not to the Support Forum (more part of the problem than a solution) but brought to the attention of the Mozilla/Firefox executive staff for I think this may demonstrate why this product ranks so low--- presuming Mozilla execs care about that.

The last, unprofessional retaliatory reply was from ‘moderator’ NoahSUMO who, rather than be proved wrong (like every previous wrong answer he defended) and allow the proof of those errors to be shown, instead retaliated by closing the question to prevent reply that might prove his stated prejudices are wrong.

Two points will suffice (see attached) to answer the questions NoahSUMO raised but nailed the door shut to prevent being refuted.

1. No, I have no older version of TB (why did not one ask before?). My program (since you failed to check) is up to date (see attached)

2. No, again, there is no HTML option to paste (See screen shot proof attached yet again– and refuted and shown again) . 3. I have no TB add-on’s at all (why did no one bother to even inquire)?

So the demonstrable solution to a problem Mozilla support can not solve (after multiple answers are PROVED AND DOCUMENTED as wrong) is to respond with self-righteous and rather juvenile tantrum to block and punish the dissenter who had the temerity to prove the advice of the ‘experts’ was wrong. This is less the behavior a forum staffed by adults and professionals trying to solve problem than a church of true believers intolerant of any dissent against dogma.

In response to To NoahSUMO his retaliatory display of intolerance follows and responses to his “No reply” reply are in ALL CAPS to distinguish. If Mozilla executives support this kind of support then they have no reason to complain they command 0.0% of the market share.

“I'm sorry, I'm afraid I'm going to have to close your question.

“There are many times in support where not every mysterious glitch or bug can be determined quickly & easily. Sometimes more time, testing & troubleshooting is needed to learn what is causing the issue.

“But rather than offer you more steps to try then watch you return, get defensive & berate others saying you've already tried that and did we understand the question and so on & so forth, I'm just going to close this question & leave you with these final thoughts (of which may anger you, simply for trying to help you troubleshoot your problem).

The main problem: “‘Paste as HTML: Instead of directly pasting the text, try pasting it as HTML. You can do this by right-clicking in the email body and selecting "Paste as HTML" or by using the keyboard shortcut (Ctrl+Shift+V in some applications). This should retain the formatting, including hyperlinks.’”

FALSE. AGAIN, THAT OPTION DOES NOT EXIST. SEE ATTACHED.

“Observations: Your Thunderbird version is unknown. For all we know, you could be using a older version of TB which is missing the "Paste as HTML" option from the right-click context menu. “

FALSE: MY TB PROGRAM IS NOT “UNKNOWN”. AND YOU NEVER EVEN CHECKED. IT IS KNOWN, VERIFIED, AND THE MOST CURRENT VERISON. (SEE ATTACHED.)

“You could have a addon installed that is breaking the context menu & hiding the "Paste as HTML" choice from you.”

THERE ARE NO TB ADD-ONS. NEITHER YOU NO ANYONE ELSE EVEN ASKED. NOW YOU RELY ON AN EXCUSE NO ONE INQUIRED INTO? NICE.

“You would need to disable ALL your addons in Thunderbird, restart the program then test again to see if the option was returned to the context menu. You might angrily retort you don't have any addons installed. Are you sure? You better check. If confirmed no addons are installed, move on to the next troubleshooting idea.

“YOU BETTER”?! WOW. NICE. NO, THERE ARE NO ADD ONS. AND IF YOU (OR YOUR COLLEAGUES) WERE TRULY INTERESTED SOLVING THE PROBLEM AND THOUGHT THAT MIGHT BE THE ISSUE THEN WHY DO YOU ONLY MENTION IT NOW AND NOT BOTHER TO TELL HOW TO DO THAT BUT BLOCK RELY? NO, THERE ARE NO ADD ONS. (SEE ATTACHED)

“Could your Thunderbird profile be broken somehow? Is it very old profile & a settings file got damaged thus hiding this option? Or again, are you using a very old version of Thunderbird where this option is not present?”

“COULD”? HOW WOULD I KNOW? WHY DO YOU ONLY ASK NOW AND THEN RETALIATE BY BLOCKING ANY RESPONSE? RATHER TELLING. THIS SPECULATION AND THREATENING “YOU BETTER” ATTITUDE DEMONSTRATE A CLEAR LACK OF INTEREST IN PROBLEM-SOLVING WHERE THE DEFECTS LIE SOLELY WITH YOUR PRODUCT AND YOUR AGENTS’ INABILITY TO REMEDY THE DEFECT OR EVEN ACKNOWLEDGE THE DOCUMENTED PROOF OF FACTS.

“Finally, no support forum anywhere on Earth can guarantee your problem will be solved. It takes lots of patience, lots of testing, lots of troubleshooting and lots of time. Sometimes if you work thru a premade list of common fixes it can help you narrow down the problem faster. If a support forum can't solve your issue, we are never happy about it & continue to think about it in the future in case we finally find the obscure resolution to your problem. Endlessly talking about the problem can not magically produce a solution. Real troubleshooting work must be done.”

THANKS BUT IF MOZILLA’S AGENTS CANNOT RESOLVE SO SIMPLE AN ISSUE WHEN THEIR OWN STATEMENTS ARE PROVEN FALSE, THEN AFTER THEY FAILED TO MENTION ANY OF THE ISSUES YOU NOW TOSS OVER, AND AFTER RETALIATING AGASNT A USER WHOSE VALUABLE TIME THEY HAVE WASTED, IF YOU AND THEY ARE NOT COMPETENT TO SOLVE SO SIMPLE A PROBLEM WITH YOUR PRODUCT BUT CAN ONLY RETALIATE THEN NEITHER THIS PRODUCT NOR ITS AGENTS ARE FIT FOR PURPOSE. 0.0% IS EARNED AND YOUR MARKET SHARE IS QUANTUM MERUIT.

FINALLY, IF YOU AND MOZILLA’S TB AGENTS CANNOT TOLERATE, BUT MUST RETALIATE AGASNT, A USER WHOM YOU SELF-RIGHTEOUSLY CENSOR AND SILENCE FOR CALLING-OUT AND DOCUMENTING YOUR DEFECTS AND ERRONEOUS STATEMENTS OF FACT, THEN, WITH ALL DUE RESPECT, YOU HAVE NO BUSINESSES SERVING THE PUBLIC AND ARE NOT AN ASSET TO MOZILLA BUT A LIABILITY.

“Even something like 3rd party programs have been known to inject themselves in Firefox & Thunderbird causing maddening issues that take us a long time to finally find out they were the cause.”

THERE ARE NO “THIRD PARTY PROGRAMS” INJECTING THE THEMSELVES INTO FIREFOX. THIS IS ALL MOZILLA PRODUCT. STOP BLAMING OTHERS AN ESCHEWING CULPABILITY FOR YOUR PRODUCT DEFECTS AND INABILITY TO FIX THEM WITHOUT WASTING OTHERS’ VALUABLE TIME.

YOU (TB AND MOZILLA) ARE NOT THE ONLY PLAYERS IN THE FIELD. WE END USERS HAVE WORK TO DO AND WHEN YOUR PRODUCT DEFECTS GET IN OUR WAY THEN MOZILLA CAN THANK YOU FOR THEIR LOSS OF MARKET SHARE.

“So I leave it to you, to analyze, troubleshoot & test this problem until you find a solution. I wish you the best of luck, I truly do.

“Thanks to everyone who offered their ideas to fix the solution here. I really appreciate your patience in dealing with issues like this.”

IN CLOSING, PLEASE DO NOT DELIVER TB USERS DISINGENUOUS LECTURES ABOUT ‘PATIENCE’ WHEN YOU DEMONSTRATE DISPARITY BETWEEN YOUR OWN WORDS ACTIONS.

PATIENCE? WHEN RETALIATION, CENSORSHIP, AND SILENCING OF DISSENT, ARE YOUR RESPONSES TO YOUR CUSTOMERS’S COMPLAINTS ABOUT YOUR INABILITY TO SOLVE SIMPLE PROBLEMS WITH YOUR PRODUCT DEFECTS THEN I WISH YOU GOOD LUCK IN THE UNEMPLOYMENT LINES AND BANKRUPTCY COURTS.

YOU TELL ON YOURSELF HERE AND DEMONSTRATE PRECISELY WHY THUNDERBIRD NOW COMMANDS A WHOPPING 0.0% OF THE MARKET SHARE AT THE BOTTOM WITH RANK OF #21. A POSITION DEMONSTRABLY WELL-EARNED. AND I TOO WISH YOU THE BEST OF LUCK, AT THE BOTTOM...IN A POSITION YOU HAVE DEMONSTRABLY EARNED. I TRULY DO.

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters.

When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot)

On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs.

Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages).

It looks to me as if something is wrong in the profile.

Where do I go from here?

Thunderbird is completely unusable in the latest release. Attempting to set up a gmail based account results in

"Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to 192.168.1.250. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

That's it. No options, no explanation, no KB articles, nothing. It just doesn't work. But why is Thunderbird trying to open a web connection to my local machine? If it's trying to talk to itself, why can't it? This is clearly an issue with trying to authenticate to Google as it happens after auth, but come on, this is a given requirement these days. If your app doesn't work out of the box (MacOS 13 btw), it may as well not exist for the OS, so this is very confusing.

Trying out older versions was a real comedy of failures as well. Too old and it's just a disaster. Too new and it just self updated to 115 again which doesn't work. So kinda seems like this is not a functional app anymore, at least not on Mac. Baffling. I guess it can only be used with legacy style email systems.

I have message threads that contain messages that are not part of the thread. I don't know how they got linked into the same thread, so are many months apart. Some times I find more than one thread in which a series of messages occur. Any ideas why that may have happened?

I would like to correct the threading but can find no way to edit threads to remove message or to break threads. Is there a way to edit threads?

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running latest version (x64 en-US) Version 102.3.3 The fixes I have tried are running the setup exe file I have checked email settings are correct Check task manager to see if anything is overloaded such as RAM Memory Check AVG Firewall and allowed ThunderBird Adjusted Windows power management settings to high power plan

Just was updated to Thunderbird Supernova. Now when I perform a search with the unified toolbar I get a list of results, but anytime I select one of the results a new tab is open with a Blank message.

I've re-indexed my emails as per : https://support.mozilla.org/en-US/kb/rebuilding-global-database but that hasn't helped.

Anyone else having this problem and found a solution? The only work around I have so far is to use the Ctrl-Shift-F which works, but is a little slower.

Thanks, Robert

I had version 102:15:1 up and running after I had new terrible version 115 removed. Now during an update TB/Mozilla reverted me back to 115. Now I do not seem to be able to downgrade back to 102:15:1 again. WHY Help would be gratefully received. Thanks