Showing questions tagged: Show all questions

Sync not offered on android phone WIKO U PULSE LITE5

Hello and thank you for your help. I have Firefox Sync enabled on my PC and am trying to log in with my Android phone. I have Firefox Daylight 87.0.0-rc.1 (Build # 201579… (read more)

Hello and thank you for your help.

I have Firefox Sync enabled on my PC and am trying to log in with my Android phone.

I have Firefox Daylight 87.0.0-rc.1 (Build # 2015799097) on my smartphone AC: 73.0.11, bea80bbac GV: 87.0-20210315170302 AS_71.0.0

My Smartphone is a WIKO U PULSE LITE Android-Version 7.0

The help page of the PC`s Firefox says that I should select Sync under Settings of my smartphone.

Firefox on my smartphone does not offer the menu item "Sync" under Settings.

The uploaded picture only shows the help sides advice. I tried to take a screenshot of the phone menu but unfortunately it didn't work.

Many thanks Hilmar

Asked by Hilmar2001 4 weeks ago

Last reply by milosagastume11 3 weeks ago

  • Locked

Add Collections to Firefox Sync

Firefox for Mobile needs to sync Collections too. My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla an… (read more)

Firefox for Mobile needs to sync Collections too.

My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla and Firefox. Overall, she likes the new Mobile Firefox too, as do I.

She's a typical Tab Hoarder kind of user. On her last phone, I introduced her to Collections. Much easier to use and get to than Bookmarks, easy to understand, good at helping her control the immense amount of tabs she otherwise has open. She basically fell in love with the feature.

A few days ago she got a new phone. We still have her old one, but the screen is 1/3 cracks and it no longer holds a charge well. "Well loved", for sure.

Install Firefox on new phone --> sync over her stuff --> all good... Well, wait... Where are her collections with her hundred-or-more tabs in them for various stuff?

Turns out they don't sync?

I've been helping her manually move over the tabs from the collections on her old phone to the new phone, but I feel *extremely* lucky we still have the phone. If she'd lost her phone instead, that would be quite the amount of time she'd spent getting acquainted with and using this feature just to find it doesn't save anywhere.

This was all essentially written as a real-life use-case, for the following plea:

Please, *please* add Collections to what is able to be synced with the Firefox Sync feature.

Asked by AreBC 2 months ago

Last reply by Seburo 3 weeks ago

Pixel 4a can’t see synced tabs from other devices

I’m having trouble with Firefox Sync on my Pixel 4a. My iPhone and iPad can see the synced tabs that are open on my Pixel, but my Pixel can’t see any synced tabs from my … (read more)

I’m having trouble with Firefox Sync on my Pixel 4a. My iPhone and iPad can see the synced tabs that are open on my Pixel, but my Pixel can’t see any synced tabs from my other devices. I have tried signing out and signing back into my Firefox account but that hasn’t helped.

Asked by Jimmy Reekes 1 month ago

Last reply by Jimmy Reekes 4 weeks ago

New Android download, refuses to log me in

I have Firefox as my default browser on my current phone, and wanted to do the same with my newer phone (OnePlus 5T). After downloading the app, I try to log in via Sync.… (read more)

I have Firefox as my default browser on my current phone, and wanted to do the same with my newer phone (OnePlus 5T). After downloading the app, I try to log in via Sync. I have 2 emails with different associated accounts, but I'm sure to input the right stuff for the account I wanted into. It accepts my email (same as here) and password and emails me an authentication code. When I put the code in and press continue, however, it tells me that I have the wrong password and displays the other email address, the one I wasn't logging into. The code wasn't sent to that email, it was sent to the one I was trying to log into. It does this every time I put a code in.

Asked by taylornyancey 1 month ago

Last reply by taylornyancey 1 month ago

  • Archived

How do I use my recovery key to recover my Firefox account when I forgot my password?

Hello, I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key. O… (read more)

Hello,

I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key.

On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account.

I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key?

This process is not very clear, thanks in advance for your help!

Asked by mdoyen4 6 months ago

Last reply by Rex 1 month ago

Collections

Hi. I have a new smartphone. Is possible to transfer my collections from my old to my new smartphone and then to synchronize them on the two smartphones ? Thanks a lot.… (read more)

Hi. I have a new smartphone. Is possible to transfer my collections from my old to my new smartphone and then to synchronize them on the two smartphones ? Thanks a lot.

Asked by lemonzest22007 4 months ago

Last reply by Susan 1 month ago

  • Solved

accidental reset

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please? Are the passwords still save… (read more)

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please?

Are the passwords still saved locally on my other devices? I am not home right now and can't check. If so and all i have to do is sync from them then all is well.

Why can't I find a support mail address anywhere?

Asked by Falco 1 month ago

Answered by Seburo 1 month ago