Firefox for iOS Support Forum

Ever since my IPad updated to iOS 17 I have had issues with Firefox crashing. I currently have iOS17.2 which fixed some other issues but not this issue. When it crashes and I go back in it will ask if I want to restore tabs, if I say no, then I get a new clean tab. However, the next time it crashes (which it will) and it asks to restore tabs, it restores tabs from the first time it crashed, not the current tabs I was on. I have deleted and reinstalled Firefox but it still crashes. And when I say it crashes it does it extensively, every time I go on Firefox. I’m sorry I don’t know the version of Firefox I have nor the operating system.

I’d like to start off by saying that I’ve been a Firefox user for you know probably a couple decades anyway. Today Mar7 whenever I clicked on the link in Apple Mail Firefox tried to launch the site and it crashed. I tried it multiple times, different emails, same result. I tried restarting, this is also on my iPad so it’s iOS only. (No problem on my desktop) and it just keeps crashing when I have tried turning my VPN off and turn it on and restarting in pretty much everything I know to do so like I deleted it which I really don’t wanna didn’t want to do but I didn’t see any other solution. so HELP

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solution I’ve seen that could work would be sending my log report, yet haven’t found anywhere to post said log. Overall I’m lost at where to solve my problem with my app crashing. For context I’m using an iPhone that’s currently running iOS 14.

Woke up today and ipad crashes each time i try to go to a webpage in Firefox. Worked fine last night. ios14.1, can’t upgrade this ipad now. Have deleted and re-installed Firefox multiple times, rebooted ipad, can’t even access Troubleshoot mode bc it immediately crashes and closes Firefox. Please help.

Hello everyone

I'm at a loss. FF for iOS (iPhone 7) keeps crashing every few days (no other apps have similar problems). It then asks to restore tabs from the last session, which mostly works, but every few weeks, all tabs are lost (about 20..50 total). In history menu, open tabs from last session is greyed out. When the tabs are are lost, they're also instantly purged from FF sync. >:(

I'd love to use FF on iPhone, since I'm using FF sync extensively and successfully on multiple PCs. But on iPhone, FF only causes me pain and suffering (i.e. the need to comb through months of history in the hopes of catching all lost tabs). Is there anything I can do that FF on this platform gets more reliable?

It seems, the more connected we get, the more data we lose. :(

Best regards

Björn

Hello, I have had issues with multiple crashes with Firefox for I Os, now when I try to access my xfinity email, I get the to and from but not the body of the email. I updated Firefox and rebooted my iPhone but still the same results.

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up to 30 seconds or more, they either finally delete, but still slow or the app crashes and that seems to make the deletions fast, like they originally used to be. I've seen that other people seem to have this problem and I just wondered if a solution for this has finally been found?

Thanks in advance to anyone who knows how to fix this...

<(Email address)>

Hello,

I've told to report technical issues on this website.

I've noticed an issue with Firefox iOS where, if Firefox silently crashes and I open a new tab by doing a long press on the iOS home screen, then selecting New Tab, Firefox only opens that new tab and does not restore the previous session and all previously loaded tabs are gone.

That has happened to me multiple times now and I've had to then try and figure out which tabs I had open by going through the browser history, which is pretty annoying.

To prevent that, I'm pretty much not using the long press > new tab functionality at all anymore and instead I open the app first, then open a new tab. Sometimes, I'll open the app, and if the app crashes, THEN I'm asked if I want to restore the session. Then I have to make sure to not accidentally press NO cause it seems there's no way to get that session back afterwards.

I would suggest a few ideas to prevent this issue: - please offer a setting to auto-restore previous sessions after a crash, instead of asking - alternatively, if pressing NO, or opening a new tab from the homescreen with a long press, offer a way to restore a previous session somewhere on the new tab page

firefox for iOS 113.2 iOS 16.5 iPhone 8+

okay, so: this has only been an issue since i updated to iOS 16.5. i can open firefox for iOS without issue, and i think if i just tapped into the search bar that might be fine? (unclear.) but what i know is that as soon as i try to type in the search bar, the app crashes! how can i fix this?

Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open new tabs. I tried to remove the app and reinstall again Firefox but without success at the moment I have the version 114.3. Do you have any suggestions on what I can try? I don’t know if this can help but Firefox focus and DuckDuckGo browser are working fine on my devices (I guess they share a good amount of the Firefox source code)

Thanks a lot Andrea

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync is always up to date, but the windows does not react on any interaction, instead the Browser crashes after about 1 minute of inresponsiveness and returns to the home screen of my iPad. I already discenneted and reconnected the Firefox account used for sync on this browser, it did not help. I use the same Firefox version on my iPhone and that does not have this issues, selecting tabs from other devices works as intended.

Firefox version: 114.3 (31916) iPad OS: 16.5.1 (did not work in iPadOS 16.5. either)

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.

History tab view shows an image of tab value but does nothing when a tab is selected, opens a blank pane. Click-hold on tab thumbnail causes browser to crash. IOS Firefox current versions. iPhone SE 3rd gen.