Firefox Support Forum

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also the troubleshoot mode doesn't resolve the problem.

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not black). If I guess where the "X" is to shut down the tab that has the video, I can end this. Often, like on youtube, I find the problem is some ad video that was playing. The rest of the site is ok. But not always.

One site I wrote down a few days where it happened: https://www.nbcsports.com/philadelphia/eagles/eagles-face-giants-2022-playoff-opener?cid=sm_npd_rsn_phi_fb_mn&fbclid=IwAR3rGUEa0W8fElrzCWANSIUpti9VKlbn0iHyvcFsviajYExo5tcRSyWBJXA

scroll down to video and everything blinks, becomes unuseable

It happens in lots of places, though. It is not per se a YouTube problem or just a problem at NBCSports. I shell out to MS Edge, and it seems to handle everything fine, so I'm assuming at this point it is a browser issue.

One last point: after this happen the screen display is degraded even after I manage to shut down the offending tab or video. It takes a Log off/log back in or reboot to fix everything. The degradation takes the form of making the screen look a bit like a pointilist painting, although that's an exaggeration.

FF 109.0.1 64 bit Windows 11 NVidia GeFORCE RTX 3060 running studio driver 526.98 (I have switched periodically from / to their gaming driver, which doesn't seem to matter)

Any help, appreciated.

Hello, This issue might or might not be related to [other issue] I have since I updated Ubuntu 20.04 to 22.04 and therefore updated my Firefox to 104. I can't login anymore on Letterboxd since the update. It's not a problem of username or password. When I click "Sign in", nothing happens except a page refresh, but I'm still not logged in. Other strange behaviour on that site since the update: most of the images don't appear. For example on this page : https://letterboxd.com/films/# all the movie covers are just blank.

The website does work properly when using Firefox in private mode though (both login and images work fine), so this makes me think it's related to my other issue mentioned above.

OS: Ubuntu 22.04 Firefox 104.0.2

EDIT after posting this question: I just found out that I can't login on Google either. I enter my username, password, then it asks me to validate on another apparel that it's really me, which I do, and nothing happens so I can't login. It works normally in private mode.

This site, Costco Instacart, worked perfectly with Firefox as recently as April 15, 2023 but today fails (see attached image): https://sameday.costco.com/store/costco/storefront?zipcode=11021

Cloudflare believes it is protecting itself from online attacks when accessed by Firefox. The same site worked perfectly today, on the same computer, using Google Chrome.

Cloudflare is a major CDN and many important commercial sites, like Costco Instacart, have their content delivered by Cloudflare so this is a major issue with Firefox. For the moment there is a work-around, use Chrome instead, but it would be better to have Firefox address issues with Cloudflare.

Expected: Firefox displaying all known Unicode characters.

Result: Many characters missing.

Failure page as an example: https://en.wikipedia.org/wiki/Religious_and_political_symbols_in_Unicode

Description: I tried going through a Unicode list Unicode list and the extensive set of characters displayed correctly. However, when reaching further into character sets as shown in the failure page page, many are missing which are not new.

• "Repair encoding. . ." button was not active.
• An encoding switch extension was not able to resolve the issue.
• Troubleshooting mode did not show changes.
• Switched fronts available such as Noto Sans and Roboto Sans without success. Possibly a font failure?

Hi,

I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows, and only happens in my Firefox Developer Edition installation (normal firefox works fine). It also doesn't show up in any windows screenshots - the colors revert to normal when I'm in the screenshot GUI. I've attached photos below of a youtube video, the left is firefox DE and right is normal firefox, both in and out of the screenshot GUI so you can see the difference.

I'm on Windows 11, and I'm not sure what caused the issue. I've tried both refreshing and reinstalling firefox DE to no avail. Pretty stumped on this one, and would appreciate any help!

None of the menu buttons work at the top of yahoo mail in firefox when an e-mail is open, I am able to use these in Microsoft Edge. Until the last update of firefox they worked so something broke in the latest release 103.0.1 is my guess. I restarted without extensions and still broken.

Hello,

this problem started happening around 3 or 4 days ago.

Usually, at the end of the day or before I close Firefox, I "delete browsing history" BUT only the "today" history. I know it's a weird habit (lol), but at least it logs me out of all recent browsing while keeping my sessions with older websites active (typically these older websites include stuff that I use frequently like Outlook, Google/Youtube, Twitter & other social media, Spotify, and a few other sites).

The other reason I do this is that I like my "recent history" to be ordered the way I like, so I can use it kind of like a "bookmark list".

The problem: Since about 4 days ago, each time I "delete history", ALL my accounts are signed out. Note that I don't have the option to delete cookies upon closing checked, and whenever I close Firefox without deleting history the sessions appear to be active.

I think 3 or 4 days ago there was a Firefox update? I remember at the time I was shown the extra tab with the release notes, but I didn't pay much attention. However when I noticed the issue, which was the day after, I assumed it was a new feature of the update that caused all these websites not to recognise my browser and thus ask me to log in again.

So just before going to bed, I tried 1) clearing my history for the day as I usually do, except 2) instead of closing directly after, I would go to the sites I want to remain logged in (in this case I just did Outlook, Youtube, Twitter, Facebook, Tiktok and Spotify), log into my accounts, and then close the browser.

So the following day, it worked "as usual"... almost... that is because when I deleted my history of the day, it logged me out of everything again. But in the "recent history" list, it showed the updated list (with the websites I re-logged into the day before).

So I can't guess what is happening, other that something is messing with my cookies each time I delete history. I even went to check manually to see if I still had the session cookies stored in Firefox and it appears to be the case.

Yesterday I also tried logging into a Google, waiting a few hours, and only deleting the history of the past hour, but the same thing happens, I instantly get logged out.

Additional info: when I "delete history" I only check the first five options (those under history) and not the lower two (under data).

Thanks for your help, and sorry for my English !

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

media like .gif files and .mp4 files are used very frequently in the Discord servers I'm in and for some reason whenever those specific file types are used won't load/function. I noticed that while the DRM icon was present in the discord tab, that those two file types worked just fine; but I have no clue how to set it to always turn on for specific sites.

Hello guys,

I just got a new M2 SSD and I just decided to reinstall Windows and everything on it. However, when I installed Firefox I started getting this exact error message on all twitch streams: "Your browser encountered an error while decoding the video. (Error #3000):. Keep in mind I have tried most if not every "fix" I've found. I've disabled the hardware acceleration, cleared cookies and cache, I've disabled the extensions, I've tried Incognito mode, I do not have a third-party anti-virus and I do not have a VPN. This works on all other browsers and it used to work on Firefox before I wiped my PC, so that I can install Windows again. I really do not want to use a different browser, I love everything about Firefox right now.

Any suggestions will do, thank you very much.

i can't play some (but not all) youtube videos. they do play on other web browsers.

the message is "an error occured, please try again later. playback ID is ... " 

i'm using firefox 106.0.3 on linux suse tumbleweed. Before I upgraded to both of these the same videos were playing ok.

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded state (see image). I don't face this problem with other browsers. I have tried deleting and reinstalling firefox, but it doesn't seem to work. Can anyone help out?

Hi all, is expired cookies management changed lately? Authentication doesn't work anymore in following use case. Question is all about FF for windows, while usually I'm on FF Android, Edge and Chrome for Windows and all these browsers are working correctly.

My working web app (static blazor wasm standalone) is interactively authenticating in Azure AD B2C using Microsoft.Authentication.WebAssembly.Msal library (like MSAL.js), API is an Azure Function protected through AAD B2C.

Login request successfully invokes Signin/Signup B2C flow with popup to myb2ctenant.b2clogin.com but breaks navigating to auth protected pages or backend apis.

From DevTools I see that every request to following b2c endpoints sets an expired cookie (expired 10 years before, year is now 2012):

When user clicks login: GET /myb2ctenant.onmicrosoft.com/b2c_1_sinsup/v2.0/.well-known/openid-configuration

Returning from login confirmation: GET /myb2ctenant.onmicrosoft.com/B2C_1_SInSUp/api/CombinedSigninAndSignup/confirmed?rememberMe=false&csrf_token=xxx

for example: Set-Cookie: x-ms-cpim-trans=; domain=myb2ctenant.b2clogin.com; expires=Fri, 14-Sep-2012 12:46:46 GMT; path=/; SameSite=None; secure; HttpOnly

FF registers this warning in console:

Cookie “x-ms-cpim-trans” has been rejected because it is already expired

Following when MSAL execute a request to /myb2ctenant.onmicrosoft.com/b2c_1_sinsup/oauth2/v2.0/authorize?xxxx

Response always contains:

Location: https://blazorapp.xx.web.core.windows.net/authentication/login-callback#error= interaction_required&error_description=AADB2C90077%3a+User+does+not+have+an+existing+session+and+request+prompt+parameter+has+a+value+of+%27None%27.%0d%0a

All other browsers are working... Thanks in advance for any help

Getting unreadable text when website is using a font that isn't installed (see attached screenshot). When I view the source in developer tools it uses Roboto (which I haven't installed).

On my Mac, I have tried other browsers (Chrome and Safari) and they work fine. I have also tried this website with Firefox on Windows and it also works fine.

Since a couple of months I see only [object Object] instead of code blocks on (almost) all web pages. For example on StackOverflow.

Any ideas what could cause this?

Hi,

I use Firefox daily, but since the last update I'm unable to make card payments on websites and I'm having to use Chrome as a backup. Up until the update everything was fine and there were no issues making payments on the Royal Mail and Asda websites. When I click the pay button on these sites, the payment window does not open up.

I've tried disabling all addons/extensions to no avail.

Regards Andrew

Since upgrading to Monterey, Google search pages show almost no text in Firefox. Google searches in Safari and Google Chrome are completely fine. Only Firefox is showing the problem. The blank text includes dropdown menus too - all options inside them are blank. Currently on Firefox v107.0, but the same problem happens with older versions.

If I go into Troubleshoot mode, the Google searches are working fine. I have refreshed Firefox, Cleared the startup cache. But the problem persists. I uninstalled Firefox from the machine, restarted the computer. Did a fresh download and install, haven't signed in so there are no addons/extensions to cause problems.

This is happening on both an Intel Mac and an M1 Mac running Mac OS 12.6 Monterey.

I attach one screenshot showing the same page with and without troubleshoot mode on. The second screenshot shows another page of results including what looks like weirdly encoded characters.

I've followed all the suggestions in the support page but nothing has helped. I'd really appreciate any advice on further troubleshooting. Thanks in advance for any help.

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea how to fix what they are demanding I must fix in order to continue with YouTube in the FireFox browser. In the mean time I have to use some other unfamiliar browser just for YouTube. It appears that some kind of incompatibility has evolved in the recent two or three weeks between Firefox and YouTube.