Showing questions tagged: Show all questions

Addons Not Syncing between Desktop and Laptop

Hello: I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There… (read more)

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Asked by JRL1156 1 month ago

Last reply by cor-el 1 month ago

Google Sign in's

Ive tried everything under the Sun to try to get rid of that Annoying ( Sign in with Google) out of my computer but nothing works ?? Is there a solution ?? I ca… (read more)

Ive tried everything under the Sun to try to get rid of that Annoying ( Sign in with Google) out of my computer but nothing works ?? Is there a solution ?? I cannot open most of my Sites with it there !! Anyone Please HELP !!

Asked by particolor 7 hours ago

Last reply by Agent virtuel 1 hour ago

  • Solved
  • Archived

Just can't get passwords to sync

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Fir… (read more)

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Firefox. Have double-checked settings on both devices, tried forcing a manual sync from each to the other, all to no avail. Any ideas on what I need to do differently? TIA.

Asked by John Locke 11 months ago

Answered by John Locke 11 months ago

  • Solved
  • Archived

What directories in Windows store Profile/Sync data?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing fo… (read more)

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Asked by jordwms 1 year ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all … (read more)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

Asked by 04l3xxxx 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Problems importing my saved passwords from Chrome to Firefox and syncing them

I currently use Chrome on Android & Chromebook as my main browser, but I would like to switch to using Firefox now across all my devices (linux, android, chromebook).… (read more)

I currently use Chrome on Android & Chromebook as my main browser, but I would like to switch to using Firefox now across all my devices (linux, android, chromebook). To do this, I need to import my passwords from Chrome to Firefox, and have them sync between the Firefoxes on all of my devices, but it's not working. I have tried the following:

Method 1: I installed Chrome on my new Linux machine. Checked and made sure it had synced my passwords by logging into a website using Chrome. Then, on Firefox, I pressed alt to enable the toolbar, then File->Import from another browser. The pop-up says "No programs that contain bookmarks, history, or password data could be found."

Method 2: Chrome seems to have a feature to export the passwords to csv. So I exported the passwords from Chrome to a csv on Linux. To be thorough (because I am having trouble getting this to work), I used accounts.firefox.com to sign out the Firefox on my android phone and chromebook, then (on the phone) I deleted my browsing data, uninstalled firefox, and rebooted the phone. Back on Linux, I did about:config, then set signon.management.page.fileImport.enabled to true, then did about:logins then menu->"import from a file", selected the csv that I just exported from Chrome, and clicked Import. Import Complete, 332 logins added, 1 not added because it was missing a password. Logins successfully imported, hooray! For testing purposes, I create a unique new password entry, http://foo.com username "a" password "b". Then I go to about:preferences, make sure that syncing is on and I'm currently syncing logins and passwords, and press "sync now". Log in to my phone, install Firefox from the play store, start it up, sign in using my email and password (it says "syncing"), go to logins and passwords, click "saved logins". The only one listed is for foo.com, the fake one I created to test the syncing, but I expected to see all 333 there.

How do I get this to work?

Asked by jbayes 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Disabling sync across devices

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac. To make matters worse, tabs in Chr… (read more)

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac.

To make matters worse, tabs in Chrome and Safari sync to Firefox tabs across devices as well. The sync occurs in both directions.

I am not logged into Chrome or my gmail account.

Specs: MacBookAir: early 2015/ OS v. 12.7 (Monterey) iMac: Retina 4K, 21.5-inch, 2017 / OS 12.6.8 (Monterey)

Things I've tried:

  • Turning off syncing in Firefox on both devices.
  • Signing out of Firefox from both devices.
  • Disabling "sync open tabs" via Firefox preferences
  • Renaming devices from within Firefox Sync. (The name always reverts to the previous one.)
  • Reinstalling Firefox
  • Deleting cache from both Firefox and Chrome.
  • Restarting

Images are from toolbar on iMac when Firefox is open on both computers. Any help would be most appreciated! Thanks!

Asked by Frustrated user 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

Removing sync info

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, … (read more)

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, if I sync my home PC Firefox with my laptop or my work PC. Then, one day, for some reason I no longer have access to my work PC, and all of my sensitive information is there. Or if I lose my laptop, or if it is stolen... Is it possible to remove all sensitive information from a remote synced PC? Alternatively, is there a way to remove all synced information every time I close the browser? This way I can remove a particular PC in my Firefox account and once the browser is restarted at the remote location, the data will no longer be pulled and synced. Can this be done? Thanks in advance!

Asked by golosrazuma 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

"Incorrect Password" error when trying to resync my laptop

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Fire… (read more)

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Firefox account on that laptop. I enter my standard email and the same password as on my desktop, but get an error stating, "Incorrect Password".

Following suggestion from an older thread with the same problem, I installed a nightly build on my desktop and tried to log in with that, unsuccessfully. Same problem. I used my same email and same password, but the nightly build version of Firefox reported the error, "Incorrect Password".

While thinking about this, I checked my newish phone and found it was not synced either. Using my email and password, I was unable to get it to sync. However, I was able to sync the phone using the QR code. So my phone is now synced to my Firefox account.

I really want to get the laptop to sync to my Firefox account and am mystified as to how to track down what the problem might be.

Asked by paul.martzen 1 year ago

Answered by paul.martzen 1 year ago

  • Solved
  • Archived

Syncing Android and PC accounts.

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security… (read more)

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

Asked by JR 10 months ago

Answered by Paul 10 months ago

Firefox session memory was lost in the old version

Currently, I use Firefox version: 116.0.2 on Ubuntu 20.04.6 LTS. I encountered a phenomenon like this: When I logged in to the application, in the tab I was workin… (read more)

Currently, I use Firefox version: 116.0.2 on Ubuntu 20.04.6 LTS.

I encountered a phenomenon like this:

  • When I logged in to the application, in the tab I was working on, the Firefox session memory was lost (don't open new tabs)

What is the cause of this phenomenon? How can I fix it?

Asked by HIEN LE THI THUY 2 months ago

  • Archived

Change primary email when I already have a secondary email added but no longer access to the first email.

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a seconda… (read more)

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

Asked by Ale Globant 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

my addons are gone after syncing

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons … (read more)

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons or so installed and then it got stuck) so i closed my laptop and forgot about it 4. i opened firefox on my PC and the account synced 5. the addon bar flashed and all the addons except for 3 are now deleted (they are NOT disabled, they are completely gone from the addons page)

I don't remember the name of every addon i had installed but I need them back.

Asked by hypnosnyx2 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

Account deleted?

Accidentally logged out of my account in the browser and when I logged back in nothing has been saved even though I know it was synced up. Every bookmark and password sav… (read more)

Accidentally logged out of my account in the browser and when I logged back in nothing has been saved even though I know it was synced up. Every bookmark and password saved is gone completely its like my account has been reset. Yes I'm using the same email to log in.

Asked by avalon3 5 months ago

Last reply by avalon3 5 months ago

  • Archived

passwords not syncing between two open laptops

Hi All I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I c… (read more)

Hi All

I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

Asked by bencemlyn 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Sync mozila

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my window… (read more)

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Asked by sadegh08593 9 months ago

Last reply by sadegh08593 9 months ago

  • Archived

Error message when signing in to Sync

I've got an old Windows XP computer running version 52.9.0. I'm trying to sign in to Sync (so I can sync with my new Windows 10 computer) but when I try on the old machi… (read more)

I've got an old Windows XP computer running version 52.9.0. I'm trying to sign in to Sync (so I can sync with my new Windows 10 computer) but when I try on the old machine I get this error message:

Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

I've signed in on the new computer, not that it matters.

Is the any way I can connect to Sync?

Asked by mwashenko 1 year ago

Last reply by mwashenko 1 year ago