Showing questions tagged: Show all questions
  • Solved
  • Archived

files downloading instead of opening in viewer

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox o… (read more)

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

Asked by Miami Sally 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Mozilla account privacy

Hello, I always use Firefox logged into my Mozilla account. Yesterday I went to a (legitimate) site, that I had never visited before and only read one page. I didn't cli… (read more)

Hello, I always use Firefox logged into my Mozilla account.

Yesterday I went to a (legitimate) site, that I had never visited before and only read one page. I didn't click on anything on that site/page, I only read that one page and left the site. Not long afterwards, I received a promotional email from that site stating "Thanks for stopping by!".

My question is: how did they know my email (the email used by my Mozilla account)? I have never received emails from that site, and as I said, I never visited it until then.

Does Firefox expose the Mozilla account email when visiting sites? This is pretty troubling. I would appreciate any input you have. Thanks

Asked by rd2p 6 months ago

Last reply by rd2p 4 months ago

  • Archived

Tesco.com

After years of shopping online with Tesco using Firefox suddenly I can no longer log in to Tesco.com. Just get 'Access Denied. You do not have permission to access------e… (read more)

After years of shopping online with Tesco using Firefox suddenly I can no longer log in to Tesco.com. Just get 'Access Denied. You do not have permission to access------etc' I am sure that this happened after the last update of Firefox ! Tesco say its not their problem and the problem is with my Firefox browser. Please advise.

Asked by LEO 7 months ago

Last reply by TyDraniu 7 months ago

  • Archived

Issues with Moving the "Find Bar"

I have read through all 3 of the following posts linked below on this issue, and cant make it out. I am trying to move the find bar to the top of firefox. Tried the real… (read more)

I have read through all 3 of the following posts linked below on this issue, and cant make it out.

I am trying to move the find bar to the top of firefox. Tried the really long codes suggested, and the short ones. Yes, I enabled "true" in the config settings. Added the chrome folder and text file, I think in the right section. Restarted firefox lots of times upon each code I tried, still not working.

Any ideas? thanks!

https://support.mozilla.org/ig/questions/1372399

https://gripfastistech.com/index.php/blog/82-move-findbar-to-top-firefox-69.html

https://www.reddit.com/r/FirefoxCSS/comments/11odffm/psa_incoming_changes_to_default_element/

Asked by zach6 6 months ago

Last reply by zach6 6 months ago

  • Archived

Sound on Facebok videos

I am running Windows 10 Enterprise version on my desktop. The same video on Facebook plays perfectly on Chrome but the sound is muted when it is played on Firefox. It h… (read more)

I am running Windows 10 Enterprise version on my desktop.

The same video on Facebook plays perfectly on Chrome but the sound is muted when it is played on Firefox. It happens only recently.

Is there some control features that I should turn on or turn off somewhere so that I can continue to use Facebook a usual on my Desk top.

Asked by swwlee 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Windows 11 and High Performance mode (dedicated GPU)

Hi! I'm on a newer laptop with an AMD CPU (with its own integrated GPU) and an Nvidia GPU. When changing Firefox to "High performance" mode in the Windows 11 settings (… (read more)

Hi!

I'm on a newer laptop with an AMD CPU (with its own integrated GPU) and an Nvidia GPU.

When changing Firefox to "High performance" mode in the Windows 11 settings (System > Display > Graphics), it is said to use the dedicated Nvidia GPU. However, to my surprise, this is noticeably more stuttery and laggy than having it use only the integrated AMD GPU ("Power saving" mode).

Additionally, Firefox's hardware acceleration (General > Performance) is set to "use recommended", and my Windows 11 Power mode (System > Power & Battery) is set to Balanced.

I was wondering what the best way to configure all these settings is, such that it takes advantage of my hardware as much as possible? I wish to understand more than simply switching options until Firefox looks the smoothest to my eye --- what do these settings actually do, and how should they be configured idealistically?

I also sometimes run Linux, where things are a bit more complicated (e.g. Nouveau vs proprietary drivers, PRIME, etc) so I understand if the answer is less certain in that environment, but any info for it would be great as well.

Thanks!

Asked by varval761 6 months ago

Last reply by varval761 6 months ago

  • Archived

Firefox closing at random with no crash report

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreport… (read more)

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Asked by nathanbee354 7 months ago

Last reply by the_logic_master 2 months ago

  • Archived

authentication cookie missing for <1% of firefox users

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%). When doing oauth2 authorization, after generatio… (read more)

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.



GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect


set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly


      2. GET https://www.mywebsite.com/otherapplication/redirect
          Set-cookie: mycookie: value
          Host: www.mywebsite.com


In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium



I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.


Any ideas on what we could be dealing with? Any help would be greatly appreciated.

Asked by Wilga Cha 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

The latest updates and drm

After the latest updates the drm protection prevents any streaming of hbo or prime video content to discord. Is this just a mistake from mozilla's side or did 2 streaming… (read more)

After the latest updates the drm protection prevents any streaming of hbo or prime video content to discord. Is this just a mistake from mozilla's side or did 2 streaming sites decide on same week to start ruining their service for paying customers?

Asked by antti_valtonen 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Serious Problem: Firefox using ALL OF MY 8GB of RAM... :( :(

Greetings everyone, I have 8gb of RAM installed on my laptop running Windows 10 Pro. However, I'm always running out of RAM because Firefox is using almost all of it. … (read more)

Greetings everyone,

I have 8gb of RAM installed on my laptop running Windows 10 Pro.

However, I'm always running out of RAM because Firefox is using almost all of it.

I'm unable to open any other App while I have Firefox running because there just isn't any RAM available. :( :( :( :( :(

I'm constantly trying to close tabs and windows, but I just wanted to know if there was another solution?

I've used other web browsers that have a "sleep tab" feature where the tab will use very little RAM if the user hasn't accessed it for about 15 seconds to 1minute.

What else can I do?

Thank you for any help!

Asked by Helpless_Quest 6 months ago

Last reply by Helpless_Quest 4 months ago

  • Archived

Firefox Functionality Issues

Dear FF/Mozilla: I've experienced a number of issues where I'm unable to do banking transactions using the FF browser. In one case, Wells Fargo bill pay does not work (… (read more)

Dear FF/Mozilla:

I've experienced a number of issues where I'm unable to do banking transactions using the FF browser. In one case, Wells Fargo bill pay does not work (but works fine with MS Edge); in another case, an international money link payment to a vendor in the UK would not go through using Firefox (but did first time with MS Edge). In yet another case, Firefox won't load webpage photos for items for sale on the site www.telescope.com - the page loads with descriptions but photos would not load (I just tried it and, nada). This remains the case even after my VPN is disconnected.

I've used FF for several years now without too much trouble but with this ongoing non-functionality of FF, I'm tempted to migrate to MS Edge or a browser that is supported more widely.

Any help or advice? Thanks, Blaine

Asked by Snowbrain 6 months ago

Last reply by Snowbrain 3 months ago

  • Archived

inquiry

Good morning I would like to ask how to configure (set) the Firefox browser on a computer with Windows 10 so that when clearing cookies and history, cookies and login dat… (read more)

Good morning I would like to ask how to configure (set) the Firefox browser on a computer with Windows 10 so that when clearing cookies and history, cookies and login data that have been added to exceptions are not cleared (deleted) when closing the browser: How this setting should be done (what options are selected) Privacy and security - clearing history when closing the browser Privacy and security - deletion of cookies and site data on closing (exceptions - allow) Please reply Regards Zbigniew M zbigniew14@gmail.com

Asked by zbigniew14 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Gin Rummy Plus problems

I have been playing gin rummy plus on my windows 10 pc in my firefox browser with no problem until a few minutes ago when I tried to sign in to the game again. I got this… (read more)

I have been playing gin rummy plus on my windows 10 pc in my firefox browser with no problem until a few minutes ago when I tried to sign in to the game again. I got this message: Your browser does not support WebGL. The game works fine on my laptop using the same browser. Can anyone tell me how to fix this problem?

Asked by Floyd Henderson 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Your Request Has Been Locked

Hello, My operating system is 64 bit Windows 10. I perform many membership transactions through Semrush.com. But I think semrush blocked me. When I try to log in or beco… (read more)

Hello,

My operating system is 64 bit Windows 10. I perform many membership transactions through Semrush.com. But I think semrush blocked me. When I try to log in or become a member, I receive a "Your Request Has Been Locked" warning. I uninstall Firefox 64bit and install 32bit and the problem disappears. But I want to use 64 bit again. For this reason, I also did a thorough cleaning with uninstaller programs, but to no avail..

I think Semrush 64bit firefox seems to see something in my program and banned it. How can I change whatever it sees so that it doesn't get blocked?

Asked by Infinity Online 7 months ago

Last reply by zeroknight 6 months ago

  • Archived

Simple Tab Groups Resources

I have been using Simple Tab Groups (STG) for a long time now. I am curious if putting tabs into groups saves any resources, i.e. is only the open group using resources (… (read more)

I have been using Simple Tab Groups (STG) for a long time now. I am curious if putting tabs into groups saves any resources, i.e. is only the open group using resources (CUP/RAM), or is STG purely organizational in that all the tabs still use the same amount of resources as if they weren't grouped? If it is the latter, do you know of an add-on that would save resources? Thanks

Asked by Geoffrey Eargle 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Regular Crashes

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since be… (read more)

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Asked by klimber_2 7 months ago

Last reply by klimber_2 6 months ago

  • Archived

BUG? When I set "NEVER REMEMBER HISTORY" Firefox creates an INVALID HTTP REQUEST

1. When I set "NEVER REMEMBER HISTORY" Firefox create an initial INVALID INITIAL http request. GET /lipsum.html undefined <--------------------- HERE Hos… (read more)

1. When I set "NEVER REMEMBER HISTORY" Firefox create an initial INVALID INITIAL http request.


GET /lipsum.html undefined <--------------------- HERE Host: myhost.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br DNT: 1 Sec-GPC: 1 Upgrade-Insecure-Requests: 1 Connection: keep-alive Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: none Sec-Fetch-User: ?1 Pragma: no-cache Cache-Control: no-cache

3. This causes a NS_ERROR_NET_TIMEOUT_EXTERNAL

4. Firefox then immediately issues a 2nd HTTP Request, this time correctly.

GET /lipsum.html HTTP/1.1 <---------------------------- Host: myhost.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate DNT: 1 Sec-GPC: 1 Connection: keep-alive Upgrade-Insecure-Requests: 1 Pragma: no-cache Cache-Control: no-cache

I have a video of the behavior and a simple HTML file to test with. I can't upload either.

Asked by Peter 7 months ago

Last reply by Peter 7 months ago