Firefox Support Forum

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is active despite the stream not being displayed on my end. If I check the Twitch mobile app the stream displays as normal, so I know they are currently streaming. I tried disabling all of my add-ons and restarting the browser to no avail. I am a noob, so please be patient with me. I have attached images of an example, but this happens with any live channel, not just ones I am following (I do not have any active subscriptions as far as I know).

I can no longer request further information on sites where it is possible to click and the result will be displayed. For example: I read a national newspaper on-line. After reading the article I then have the option of reading subscriber comments. When the button is pressed page says it is loading - but nothing happens. If I then switch to Edge - no problem. So I guess the problem does not lay with the newspaper. Many thanks for your help.

Steps I've taken to try to fix the issue. 1. I've cleared all cookies/cache/history 2. I verified that network.dns.disablePrefetch is set to True 3. I started Firefox in safe mode 4. I've made sure Firefox is up to date 5. I've tried modifying security.tls.enable_0rtt_data to both True and False and reset firefox after each attempt. 6. I am able to get to google using any other browser but Firefox is having issues. 7. I am able to ping google and google dns from cmd. 8. I've tried clearing local dns cache and trying again but no luck. 9. I've uninstalled Firefox and reinstalled, still no luck. I cannot use google.com or use services like Crunchyroll that use google to login.

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Hi, for the past few Firefox releases, I run into a problem where the mouse cursor does not change into a "hand" when hovering over something clickable. Instead, it continues to keep its arrow form. This is not simply a cosmetic issue, as it appears to cause issues with websites that rely on hovering for drop-down menus, as well as clicking on YouTube videos, for example.

The issue briefly resolves itself when I restart or reset Firefox, but it always comes back within a few hours. I have also tried disabling all extensions to see if there is any improvement.

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

I have some issue with spacebar on some sites with firefox. like in google search, the spacebar refuse to display two or more blank space in a row when the bar is pressed more than once. instead each press is added in the same blank space. means for example if i press space 4 times, only one space appear, but to delete that single blank space i need to press the "back space" key 4 times.

Similar problem with the search bar on the cookie setting (the page in preference where you can manage or delete your cookie list). several time the search bar doesn't write the letters i type. But copy/paste a text work, only keyboard doesn't work. I need to close and re-open the tab for the keyboard working again on the cookie list search bar.

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Hello, can you add better support playback on .mp4 videos? Seems with Firefox it's a hit-and-miss with some .mp4 videos that will play and some that will just show "No video with supported format and MIME type found".

All other browsers will play .mp4 videos without an issue but Firefox won't.

If you can provide better .mp4 playback support that would be greatly appreciated. Thanks

Here's one of those videos for an example: https://drive.google.com/drive/folders/1Fv6SdftiCXeYPQOdF17H2JNpwjMu9P7q

Pretty much a URL string like example.com/videosample.mp4

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliation purposes. Now your crappy program has decided to open .pdfs in itself and I cant get a downloaded copy any more. What the hell was the programmer thinking? Yes I have gone to Applications and checked that it is set to my .pdf reader. Please fix this before I get fined by the tax office.

I want to use the search field for search and the adressbar to enter adresses. Unfortunately it doesn't let me enter adresses, they all get routed to a search provide (google) and I can't acees my router

How can I dsable the search in the adressbar?

Setting browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar (are you kidding me?) to flase does not help

Firefox since 102 or 103 has a giant issues with gifs, movies ect after resuming from hibernation. In the Dev mode there are errors like this:

MediaLoadExhaustedCandidates = no any media can be loaded

Invalid URI. Load of media resource %S failed

Why does it happen only in firefox? Even in FF 120 Windows.

I want to delete all my web certs except for the top seven, which cover 99.32% of current web certs. I specifically do NOT want the EU Cyber Resilience Act to have the ability to insert their certs into my root store, enabling their member countries unfettered power to compel acceptance of their certs.

I tried following https://wiki.mozilla.org/CA/Changing_Trust_Settings, but this must be for an earlier version. I don't seem to have an Options/Preferences window. On the other hand I am pretty old & maybe just can't find it....

Any hints on how to do this?

Hello this is Don. I am using Win10 with Firefox 120.0 64 Bit as my default browser I am having a problem with logging in to The Sony Community Forum where I help Sony users. I enter my email as my Sign in ID then press enter to get to the password screen and it goes to the spinning grey circle on a white screen. My Memory and CPU gets really high and my browser locks up and I have to go to task manager and End Task for all Firefox processes to unlock it. I have no problem getting in to the website with MS Edge but I hate using it but I have to in order to sign in to Sony Community Forum and help users. I have have done a full system scan for malware with Norton, MSERT, Malwarebytes and Windows Defender. I have done a REFRESH of Firefox and I have even uninstalled and re-installed Firefox and nothing helps. I have it set to auto clear everything under History including Cache and Cookies. There is something about this Forum that for the past week will not let me in. I have emailed my Sony Advocacy leader and he is having the Web Site Team looking into it. This is the only website I cannot log in to. I have used Firefox for years and do not want to have to go to something else.

Respectfully, Don

I selected "Tips and Tricks" because I always feel like everyone seems to understand the answers and I do NOT.

I have and donated to Firefox since it began. I think it is a great idea. I have severe dyslexia and ADHD.

I keep add-ons to a minimum and my home page free of everything. I use menus to find what I need. Having short-cuts all over is too distracting. When FF is not available and have to use another browser, I find it very difficult: they are loud, busy and ads are all over.

I am finding "help" more and more difficult to understand. Do the folks realize that I don't use computers all day long? That some people don't use the same definitions as people who work with computers? (I tried to find the meaning of "default" with 0 results, phrased the question many ways.)

I am hoping a beginners guide review would help, as thing have changed since Firefox was new or "Firefox for Dummies" was written!

Is is/are there basic manuals? Please help. ("Please don't respond with what help are you looking for" - that will not help the next problem).

I'm trying to import my passwords from chrome and cannot get it to work. I've set signon.management.page.fileImport.enabled to true and have tried both directly importing from chrome and creating a csv file and copying from that, but chrome won't copy passwords over directly and when using the csv file almost all the passwords are listed as missing fields and won't copy over. I'm unsure if there's something i'm missing in teh copy process or if i'm just stuck manually copying over passwords

I am trying to zoom in and out on a webpage JUST the elements. I DO NOT want the text to zoom in or out when I do this. I was able to do this within the last couple of days here, but cannot remember How I did so..