Firefox Support Forum

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing helps. Is anyone else having this issue?

For example when i use google and type something in the search field and press enter, firefox freezes for 5-10 seconds.

Same problem on other websites when i type something in such search fields.

I allready tryed to repair and reinstall firefox, but the same problem again.

Thanks for your help :-)

New to me Surface3 pro tablet. Have FF on my desktop, want it on the tablet and synced with the desktop. Download and install were fine up until i went to log in on the tablet. I mis spelled the email address and did not notice until the codes never arrived. I cant find a way to get FF to "forget" what i entered. I uninstalled hoping that would do it and deleted the FF old data file it saved on the screen, but no matter what i do it keeps coming back to the old misspelled entry and does not let me log out or change it. What to do! Tablet is running W10 Pro Send this from my desktop also running W10Pro

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option.

1 - any troubleshooting tips? 2 - does this happen everytime when updating firefox?

It seems every time I update Firefox they add something else I don't like. Recently, I did the update, and now my tabs are too tall and I can't access my menu, and/or they interfere with the Min and Max l buttons on the top right.

How do I adjust the height of the tabs so they don't go all the way to the top of the browser screen?

hi, I really trust Mozilla with my privacy needs. Are there any updates on digital wallets for e-commerce payments that I can use with the browser? The only way right now is for me to either use Apple or Chrome for my wallet, and i want to detach from those accounts!

Recently, Firefox won't open any URL and I have to shut down the program and start again. There is no pattern to which sites freeze and many of them re ones I frequently use.

When I go to google search on Firefox and search for something in images, every result loads instantly. When I go to duck duck go in firefox, there is randomly huge communication lag time between pressing enter and a result populating (usually more than 30seconds-2min where normally it is instant) and a good majority of the image thumbnail results do not display. It didn't used to do this and I think something screwed something up on my computer. What can cause this?

Things I have tried: Resetting Firefox Deleting and Reinstalling Firefox Deleting all cache/cookies/Mozilla files in %appdata, program files, and other locations and reinstalling.

I prefer to use DDG over Google. Can someone help? Why is it doing this?

For probably years now, I have this problem on my laptop. WhatsApp Web can't load any stickers - not that I send, receive or any in my drawer.

I can't understand why it's specifically WhatsApp and specifically the stickers, but I tried to fix it: - I logged off and on to WhatsApp Web, didn't help. - I disabled then removed all extensions, didn't help. - I've removed all profile data, didn't help. - I reinstalled Firefox after wiping the AppData folder, didn't help.

This problem has persisted over updates and doesn't happen in Chrome - stickers download there just fine. It also doesn't happen on any other computer I use with Firefox.

I tried to investigate the cause of the problem. First off, the sticker HTTP request on the network tab fails with the weird error status NS_ERROR_INTERCEPTION_FAILED or NS_BINDING_ABORTED (both appear). The console says the following:

Failed to load ‘https://mmg.whatsapp.net/v/t62.15575-24/31187942_602693368536193_4171257086940206138_n.enc?ccb=11-4&oh=01_AdSo-95lTiTT9NthZMidBB00c8tI8PlEuBlxvoIsC9rkuA&oe=6558CC66&_nc_sid=000000&hash=PDQ3jJY4Svmj3ZJIIkyTzdyKEeyiyBLg64CuZRuaEIM%3D&mode=auto&mms-type=sticker&__wa-mms=’. A ServiceWorker passed a promise to FetchEvent.respondWith() that rejected with ‘TypeError: NetworkError when attempting to fetch resource.’.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://mmg.whatsapp.net/v/t62.15575-24/31187942_602693368536193_4171257086940206138_n.enc?ccb=11-4&oh=01_AdSo-95lTiTT9NthZMidBB00c8tI8PlEuBlxvoIsC9rkuA&oe=6558CC66&_nc_sid=000000&hash=PDQ3jJY4Svmj3ZJIIkyTzdyKEeyiyBLg64CuZRuaEIM%3D&mode=auto&mms-type=sticker&__wa-mms=. (Reason: CORS request did not succeed). Status code: (null).

I thought it was a CORS thing, but it doesn't seem to actually be the reason - after googling, "CORS request did not succeed" just seems to be a failed request and unrelated to CORS. I ran Wireshark to sniff the request, and what I found was that Firefox sends an OPTIONS request (even though it doesn't log it in the Network tab), the OPTIONS request is answered with a 200 OK, and then this error occurs.

This convinces me that this is an internal problem with Firefox or with some other program on my computer that interferes specifically with Firefox. Any ideas as to what could be the issue? I'll be happy to supply more logs if needed.

I have used Firefox for email, web browsing etc for many years without issue, until about 2 weeks ago. I was using gmail to send an email and a small attachment would not fully upload (locking up at 75%). I looked at gmail help and the recommendation was to flush cookies and cache. I did this and have had problems ever since. GMail: Connecting to gmail is a hit or miss affair - it mostly does not work at all but on rare occasions it does connect. If it does load it is very slow, often I cannot change tabs or access labels. I cannot switch inboxes to other accounts. I mostly cannot send emails (though very occasionally I can). When trying to switch accounts it mostly just says something went wrong but once or twice it has brought up the list of accounts but I cannot select one. I can rarely send an email - it is very slow, it says working but mostly nothing happens. Sometimes an Oops 01 error message appears. I have not been able to attach a file to any email I have tried to send. I am seem to be receiving emails without issue. [Gmail mostly works on Chrome but sometimes I have trouble sending].

Google Search: When I use Google as a search engine I often get only a white screen but it will sometimes bring up a screen of search results however when I click on the link either nothing happens or it is really slow to load the page - once the page loads navigating around the site is normal.

I have no issues when using Duck Duck Go or if I type the address into the address bar or it is a book marked site.

YouTube: I can rarely connect to Youtube using Firefox - it mostly just sits at a white screen with the address in the address bar but nothing happening. If it does connect it is incredibly slow at searching or changing screens. I often get a message saying I am not connected to the internet but I am because I have other things open and operating.

Google docs: I cannot access google docs using Firefox but can using Chrome.

I have no issues with online gaming or streaming sites. It seems to be only google related services that are giving me grief.

Maybe not an issue. Anyway i discovered that playing the same youtube video on my computer, the sound quality coming from Tor (based on Firefox 102.15.1) is much better than the sound coming from Firefox 118.0.2. Test made using the latest browsers version available. Platform Windows 10 64-bit

I need to know where I can find the Content Process Limiting Setting in Firefox, it's gone, or is not where it is said to be located. This is the instruction I found. "uncheck the Use recommended performance settings checkbox to enable some hidden settings. One of those settings is the Content process limit setting, which can be set to a number between 1 and 8"

Its using up to much memory on my already slow processor.  

Please help me stop the extra processes.

Hi, I have just returned from China. I use a Macbook Pro and am operating Firefox 118.0.2 (64-bit) I now find that when I use Firefox to access websites blocked in China (i.e google, the Guardian) I get a "Did Not Connect: Potential Security Issue" message. I can access everything with a VPN active I also got this for Microsoft Edge but the problem resolved by clearing cookies (didn't work for firefox) How can I fix this

This is a recent problem. Before I have opened Firefox, it sometimes opens with MSN as the home page. URL www.msn.com/en-xi?ocid=wispr&pc=u477 Homepage is set to www.startpage.com Computer HPZ2, windows 10. Security Norton; Malware bytes.

I am worried that my PC may have been hacked. Security scans don't show anything.

I don't ever want MSN: is it possible to fix the problem by blocking MSN; if so, how?

Thanks, Dmitri

If I open a normal firefox window then run "firefox.exe -private-window mozilla.org google.com" it will open mozilla.org in a new private browser window and google.com in the existing standard browsing window. I have tried every combination of -private, -private-window, and -url that I can think of, but to no success.

I am happy to write a fix for this if you can confirm the defect and provide a bug number :)

when i try to use my banking app the payment section shows page not found. bank chat person said it was extensions in my browser. i downloaded firefox , i guess it has extensions too. can i disable the extension or extensions that cause this and which ones do this

My computer needed to be updated so I click on update without closing any programs because the computer usually does it. At this time I was in the School Library well the update was completed so I open up Firefox usually when i open firefox after a shutdown or some other reason. I can go to Open Application Menu>History>RestorePreviousSession but before I clicked on Restore Previous Session I realize that I need to go to class, so I closed my computer. once in class I open my computer up and I try to restore my previous session but by the time that I tried to restore it my session was deleted and my question is if anyone at FIREFOX can help restore that deleted session because I was working on my research project which is due this week, and in that particular session I had tabs open that I need so i can finish my project. Please reach out as soon as possible. This happen on Tuesday. Thank You

Firefox would not open and gave me an error message Platform Ver 118.2 not compatible... I reinstalled but have lost all my passwords and bookmarks. The PC, windows desktop backup has nothing in it.