Showing questions tagged: Show all questions
  • Archived

why is it so difficult to get spell check to work?

I went into setting and made sure spellcheck is enabled and it is, but there are no other options there. I did exactly what it said on your help article and right clicked… (read more)

I went into setting and made sure spellcheck is enabled and it is, but there are no other options there. I did exactly what it said on your help article and right clicked in the text box on multiple different web pages and there is NO OPTION. It should not be this complicated.

Asked by tremault 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Links in Google Search will not open

I received an email and my practice is not to open links in emails. The link was from Bed Bath and Beyond. I searched for Bed Bath and Beyond and got this URL https://w… (read more)

Asked by Bill 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Video DownloadHelper extension and Linux

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue. However over the past month or so, whe… (read more)

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue.

However over the past month or so, when using the Linux system, it's become impossible to download any video from YouTube, without an error popping up after a couple of seconds.This occurs whatever choice of aspect for a video is available, be it in mp4 or mkv format. I should emphasize that this issue only seems to occur on YouTube. Other unrelated sites that host video-sharing still work with Linux.

In Windows 10, Video DownloadHelper with YouTube still seems to be working as normal. So any ideas why I can no longer use this extension with Linux and YouTube?

Regards,

Asked by bendipa 8 months ago

Last reply by zeroknight 4 months ago

  • Archived

Allow access to your location not working

Hi everyone, I have permitted a website to access my location, but Firefox is not retaining the settings. While I am on the web site I keep getting the "Allow www to ac… (read more)

Hi everyone,

I have permitted a website to access my location, but Firefox is not retaining the settings. While I am on the web site I keep getting the "Allow www to access your location" popup several times in a row and the website still reports that I need to enable the option. This is happening to all websites, not only this specific one.

What I have done thus far:

Restarted Firefox Refreshed Firefox Rebooted my computer Cleared Firefox cache and cookies Confirmed under Settings/Privacy & Security/Location that the site www status is "Allow" Removed my ad block settings from my router as I don't use a local add on

I am using Firefox 116.0.2 (64bit)

Thank you!

Asked by Jay Jr. 8 months ago

Last reply by Terry 8 months ago

  • Archived

Tabs disappeared

I had about 100 tabs open but when I opened up my bowser they had disappeared from the 'Recently Closed Tabs' list and the vast majority don't appear in my History. How … (read more)

I had about 100 tabs open but when I opened up my bowser they had disappeared from the 'Recently Closed Tabs' list and the vast majority don't appear in my History.

How do I recover the Tabs?

TIA

Asked by liberatortoo 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Why are certain videos getting automatic subtitles now? How can I turn them off?

Firefox 116.0.2 64bit on Windows 11 Pro 22621.2134 I noticed today that a video hosted on the website Reddit has subtitles on it. When I view the video in other browsers… (read more)

Firefox 116.0.2 64bit on Windows 11 Pro 22621.2134

I noticed today that a video hosted on the website Reddit has subtitles on it. When I view the video in other browsers it does not have subtitles. Why are subtitles being generated in Firefox for this video? Is there a way I can disable these subtitles? While often useful, the subtitles in this case just get in the way.

If URLs are allowed one example is here: https://v.redd.it/z7tekckuy9hb1

Thanks.

Asked by what am i doing 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Window with 50+ tabs disappeared from history (again) and I cant restore the session

Last October my sessions were gone after a Firefox Update. I asked for help here: https://support.mozilla.org/sv/questions/1394685 and eventually got kind help from @cor-… (read more)

Last October my sessions were gone after a Firefox Update. I asked for help here: https://support.mozilla.org/sv/questions/1394685 and eventually got kind help from @cor-el (that unfortunately wasn't skilled enough to understand) and from @RayGibson57. But by then, my life was in a flurry and I didn't have time to try the advice. And so, after a while I had, with some effort, gathered many of the old tabs back again, and built up new sessions.

This Monday I was trying to internet while having high fever (something people should never do :o ). I left three blank windows open when I shut down the computer, and next morning those three were the only ones Firefox wanted to remember.

(I still find this change frustrating, bordering on infuriating: what happened to "Choose how many old sessions you want Firefox to remember", I think the maximum was ten?)

Now the fevers left and I went to those answers to try. That Q/A was archived though, so I'm starting again here, from as far as I got following King Rays instructions. They were:

  1. Open the application menu (3 horizontal lines) next to the address bar.
  2. Click on Help -> More troubleshooting information.
  3. With that page open, find Profile Folder and click on Open Folder. That's how you get to the folder with backup files in it.
  4. Set computer up to see all the extensions & system files. By default, the extensions don't show up (.jsonlz4 is an extension).
  5. I found an older file in that sessionstore-backups folder and copied it one level back to the main profile folder.
  6. Renamed the sessionstore.jsonlz4 to sessionstore.jsonlz4.old and the file I copied, I renamed to sessionstore.jsonlz4.
  7. Opened Firefox and that missing window was in the history so I could open it.
  8. Don't make any typos here, because Firefox won't find the files it needs to open.

I got as far as finding the Profile folder and the sessionstore-backups folder.

But I cant find any jsonlz4 file called "sessionstore". Only a "sessionsCheckpoints" and that one is a json file, and the date modified is today.

See screenshots please!

Can anyone talk me trough this like Im a grandmother from Sweden with extremely limited coding & tech skills (which is what I am)?

Asked by annaxt 8 months ago

Last reply by Kẏra 3 months ago

  • Archived

terrible video quality

Whenever I use amazon prime to stream video after watching for several seconds the video quality is throttled, this also happens to youtube videos but mainly effects FPS … (read more)

Whenever I use amazon prime to stream video after watching for several seconds the video quality is throttled, this also happens to youtube videos but mainly effects FPS and only when im tabbed out and using my second monitor. I am 100% sure this is not my computer or wifi as both are very good and the problem does not persist when I swap browsers.

Asked by Stragepinetree 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

Logging In to Comcast.net

Every time I log in to Comcast.net, which is my home page, I get the following message: "Secure Connection Failed An error occurred during a connection to idm.xfinity.c… (read more)

Every time I log in to Comcast.net, which is my home page, I get the following message:

"Secure Connection Failed

An error occurred during a connection to idm.xfinity.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This started happening just a few days ago after your recent upgrade. If I get a new window, I can then log in to Comcast. Why am I getting this message now. It's only started recently and I've been using Firefox for years.

Asked by caligari1941 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Foreign bookmarks appear in browser

I have realized I am flooded by alien bookmarks coming into the browser. I have never used any sync options and I made my account within the browser on this very day. I a… (read more)

I have realized I am flooded by alien bookmarks coming into the browser. I have never used any sync options and I made my account within the browser on this very day. I am not using firefox on any other devices and I am 100% sure these are not my bookmarks, they have 0 visits and they appear to be added at one moment. It appears that someone else's bookmarks had been loaded into my collection. I don't know where to look for the source and the Sync option only shows one connected device.

Asked by eligiuszsowa 8 months ago

Last reply by Terry 8 months ago

  • Archived

Is there no option to block images from a specific website with latest Firefox?

I have always had this option with Chrome and other browsers. But I can't find this feature in the latest version of FF. I want to disable images on specific websites, … (read more)

I have always had this option with Chrome and other browsers. But I can't find this feature in the latest version of FF.

I want to disable images on specific websites, not all websites. I examined my address bar and there's no option there at all when I'm the specific site I want to block images and/or media.

Asked by Confused_is_me 8 months ago

Last reply by danielwakeley7 7 months ago

  • Archived

Firefox crashes after viewing video from a popout

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine. I have been using Firefox for a few years now. When… (read more)

I am running the latest version 116.0.2 (64-bit) on Windows 11, but this same issue occurs on my Windows 10 machine.

I have been using Firefox for a few years now.

When I watch a video that has a popout screen and then close the video, it crashes Firefox. This has occurred since I began using Firefox.

Asked by randysw 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

Gmail

Recently when I open Gmail it opens and everything is on the left side of screen. There are no graphics just letters on left side. How can I restore back to normal web br… (read more)

Recently when I open Gmail it opens and everything is on the left side of screen. There are no graphics just letters on left side. How can I restore back to normal web browser page? If I use another browser Gmail looks normal.

Asked by rb4x4 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

No way to bypass out of date security certificate?

Trying to browse to a website that I know is safe, but it's an old site and it looks like the security certificate is expired. I'm getting: "Firefox detected an issue a… (read more)

Trying to browse to a website that I know is safe, but it's an old site and it looks like the security certificate is expired. I'm getting:

"Firefox detected an issue and did not continue to jeconais.fanficauthors.net. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely.

What can you do about it?

jeconais.fanficauthors.net has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem."

I cannot find a way to bypass this or turn this off. Why is there no option to do this (when there has been in previous versions)?

Asked by pharfig 8 months ago

Last reply by Dropa 8 months ago