Firefox Support Forum

Using latest version of Firefox - 116.0

Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy images from pages.

I will right click, copy image and it just does not go into my clipboard.

In terms of the Downloads, I'd always download audio or video files and drag them straight into Premiere Pro - I can no longer do this. I cannot drag it outside of Premiere either, so it's not an Adobe bug.

Any help would be greatly appreciated, Thanks

hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted from dowloads and i can't find them in my recycle bin either.Is there a way to get them back?

If I search for something in the address bar, Firefox will endlessly load. I need to click the address bar and hit enter to search again which will instantly load what I'm looking for. Same thing happens if I highlight a text and click search with google. URLs seem to work fine.

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my mozilla acount... How can i get it back ?

The last Walmart questions are 2022, so again... When I click a link to Walmart, for a second I see the full site displayed correctly on my desktop monitor, then it shrinks to about half to the left side. Windows 10 up to date, Firefox 116.00. Enhanced tracking, whether on or off, doesn't matter. Walmart is the only site I have this issue with. Is it Walmart's fault?

Dear team, I request support to search and find my data syncronized in the mozilla firefox account, which has been lost unexpectedly and I don't know where it is. I am using ubuntu LTS 22, I have uninstalled the package and made a clean install, with the reason that all my browser data disappeared overnight, as if it was its first use, my session in the firefox account and all my data disappeared. After installing the clean copy, I opened my account to synchronize my data, bookmarks and history, themes and extensions, unfortunately none of this happened, I don't know where all my private data is, which I left available to synchronize and recover again, I request a copy of them to restore them and to return the flow through the synchronization function so that they appear again, contact me at this same email. Best regards, stay connected

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sync my bookmarks and everything. but sync is not working.

I try to do the force sync from the settings as well but that is still not sync my old bookmarks and saved things before I format my laptop.

Any Idea or workaround to get this sorted ?

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look.

Verbatim from the v116.0 release notes: "'It is now possible to copy any file from your operating system and paste it into Firefox."

Hi, I’m having a problem with Firefox on Windows 11. Sometimes, when I browse the web, the text on some websites appears glitchy and distorted. Some letters are missing and some colors are wrong. I tried refreshing Firefox and it fixed the problem once, but then it came back. I also tried restarting my computer, clearing my cookies and cache, restarting Firefox in Troubleshoot Mode, updating my graphics driver, and disabling hardware acceleration. None of these worked. I’m using the default theme and I don’t have any extensions enabled. Does anyone know what might be causing this problem and how to fix it? Thanks in advance.

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and enter my user ID and hit "next", I get a prompt that says" We are unable to complete your request. Our system is currently unavailable. Please try again later. I have tried to log in at least 50 times with the same result. I am able to sign in with other web browsers (Chrome, Edge, etc)

I run Firefox 115.0.3 on Windows 10, desktop. The main menu in Firefox has a "recent bookmark" listed and I would like to remove it from the menu. I thought it would be a simple matter of going into bookmark menu settings or the settings from the main menu, but it is not. When I was unable to resolve it, I did an internet search and was unable to find a straight forward answer. As one fix suggested, I tried turning off "history" to no avail. I've attached an image which shows "recent bookmarks" in the main menu of Firefox browser. I don't feel it is necessary to have recent bookmarks in the main menu when it is easily access from the bookmark icon. Perhaps I've overlooked an option in settings. Can someone please help resolve the issue.

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on FIrefox I decided not to try it on Thunderbird.

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save an article to Pocket I was taken to a page that asked for my Firefox credentials even though I was already logged in. When I entered my login credentials I was asked for a code from the authentication app I use but Firefox wasn't available on any of them and I don't have access to the codes I must have received when i set up two factor authorization. So, I created a new account to log info Firefox and assumed that my Pocket Credentials could be used to then sign into Pocket. I was wrong.

I can log into Pocket using my Pocket credentials but I am unable to save articles from ANY browser to my old Pocket account because I can't log into my old Firefox account. This is beyond frustrating. I hope someone can help.

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but it is blank. I tried different pages and the same thing still occurred. I tried opening the same page on Microsoft Edge and there was no problem at all. I had no issue with eBay at all until I updated to Version 116.

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately closes. Then I reopen it, and it does not ask for my primary password. I often have to reset the password and then it gives me access to my stored information. This is a brand new problem, and it's extrememly frustrating. I have tried downloading the program again and re-installing as an update. And Firefox is also up to date (116.0). Any suggestions as to why it's happening or how to fix it? Thanks.