Showing questions tagged: Show all questions
  • Solved

virus detection - Checks

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a vir… (read more)

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a virus. I am not sure if you have a team to check false positive as this is the official site and that it was released only yesterday https://cdimage.debian.org/debian-cd/current/amd64/iso-dvd/debian-10.5.0-amd64-DVD-1.iso and I am getting worried after I got this message. Thank you in advance. Regards, Stephane

Asked by Stéphane BLIN 3 months ago

Answered by cor-el 3 months ago

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (read more)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 1 month ago

Last reply by finepoint 1 month ago

Keep Getting "Firefox already running, but it is not responding..." Message on attempt to Start Firefox

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same… (read more)

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!

Asked by dsmith30 2 months ago

Last reply by bjv.rems1 3 weeks ago

Firefox Developer edition and it crashed

Firefox Developer edition and it crashed. I uninstalled by deleting the files and folders. I re-installed the developer edition. But when i open it crashes . below is the… (read more)

Firefox Developer edition and it crashed. I uninstalled by deleting the files and folders. I re-installed the developer edition. But when i open it crashes . below is the application log in the event viewer. Faulting application name: firefox.exe, version: 84.0.0.7628, time stamp: 0x5fb6e10b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000041d Fault offset: 0x0000000000000000 Faulting process id: 0x50cc Faulting application start time: 0x01d6bf3a8bf11b3a Faulting application path: C:\Program Files\Firefox Developer Edition\firefox.exe Faulting module path: unknown Report Id: 075ebad6-0ec3-4dac-b42c-c3e2220f35bc Faulting package full name: Faulting package-relative application ID:

Asked by amit_bgl 1 week ago

Last reply by amit_bgl 6 days ago

History deleted by Bitdefender, I have it on my phone, how to put it back

Hello, Bitdefender deleted my history (not telling me that it was my history he was going to delete), but everything is still on my Android phone. I removed the sync for … (read more)

Hello, Bitdefender deleted my history (not telling me that it was my history he was going to delete), but everything is still on my Android phone. I removed the sync for now, because I fear it would delete it on my phone too. How to put back the history on my computer? Thanks!

Asked by internet14 1 week ago

Last reply by internet14 5 days ago

  • Solved

Firefox Randomly Causes Wrong Characters to Type In

I have been avidly using Firefox for 10+ years. However, I notice a trend that if I have several Firefox tabs open for quite a while, it starts typing in some wrong chara… (read more)

I have been avidly using Firefox for 10+ years. However, I notice a trend that if I have several Firefox tabs open for quite a while, it starts typing in some wrong characters.

A list of character errors it makes is: é appears when typing slash beside shift on the right side. è appears when typing the apostrophe symbol beside enter. à appears when typing slash above enter ç appear when typing the right square bracket ^^ appears when typing the left square bracket (does not type anything 1st try, then enters that the 2nd try. Or if pressing it once, then backspace, it enters ^) / appears when typing key to the left of 1 at the top. É appears when typing a question mark. @ is working right now, although it usually does not work when this occurs.

Restarting the computer fixes it every time. This EXCLUSIVELY occurs times I have at least a few Firefox tabs open. I first came across this in Windows 7. In Windows 7, it made those character errors in Firefox but entered the correct characters when typed in apps like Word and Excel. It only occurred around once per month, I got by it by typing characters in Word then pasting them in Firefox until I got a chance to reboot. They pasted fine, just typing them gave the character errors.

With Windows 10 though, it is more than 10 times worse. I get these errors nearly every day. And in Windows 10, once the incorrect characters start getting typed in Firefox they also type that way in apps like Word too.

In msconfig.exe, I disabled all non-Microsoft services and disabled everything in the startup list, but it continues doing this.

Anyone have suggestions what to do? I honestly think the most likely explanation for this is Google bribing Microsoft to make it like this to drive people away from Firefox to use Chrome. That way Google can micromonitor us that much better.

Asked by crossr74 5 days ago

Answered by cor-el 5 days ago

How do I authenticate my Firefox Account?

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither. … (read more)

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither.

Asked by Neil 5 days ago

Firefox stopped loading page set as default in a profile

I use a couple of different browsers, Firefox and Brave. I have several profiles set up in Firefox depending on specific sites or groups of sites that I can open individu… (read more)

I use a couple of different browsers, Firefox and Brave. I have several profiles set up in Firefox depending on specific sites or groups of sites that I can open individually or together simultaneously. One of these I set up for a recipe management site I use https://recipesage.com. I set up a profile for recipesage and then go to the site, log in and save that page as the default. I then set up a .desktop script in my ~/.local/share/applications folder (I use Ubuntu as my OS of choice) to open that profile along with an image for recipe sage so I can save the "application" to my launcher separate from the regular Firefox icon. It worked fine that way for years until just recently. it no longer works. I deleted and recreated the profile, open it, set the default page, close firefox and restart it and it just spins, never loads the page. If I set the default to the default firefox page and then go to the site manually it works but not if I save it as the default. I have had to switch to using Brave instead which is fine but kind of sad that I can't use Firefox any longer. Any ideas why it all of a sudden broke?

Asked by bjb1959 4 days ago

Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 4 days ago

Last reply by FredMcD 4 days ago

  • Solved

Hmm. We’re having trouble finding that site.

I saw a post on this where they were instructed to go to safe mode and Viola! it works. That is fine, but it does not fix the problem. My Firefox browser opens all links… (read more)

I saw a post on this where they were instructed to go to safe mode and Viola! it works. That is fine, but it does not fix the problem.

My Firefox browser opens all links except what appears to be links from ads or forwarding links from a site to where something is being sold.

Whenever I click on one of these I get the, "Hmm. We’re having trouble finding that site." They open fine on Edge. Is there a setting on Firefox that is blocking these?

Asked by SJMaye 4 days ago

Answered by SJMaye 1 day ago

Partial Application Hang

I have recently been suffering an issue where the browser becomes unresponsive and consumes massive amounts of hardware resources especially memory, in one case was using… (read more)

I have recently been suffering an issue where the browser becomes unresponsive and consumes massive amounts of hardware resources especially memory, in one case was using over 60 gigabytes of combined physical and virtual memory.

I have tried refreshing with Firefox Refresh, reinstalling and the problem still persists.

I believe it is either one of the addons Tree Style Tabs, but I don't know how to accurately diagnose this though, as sometimes I am able to get to the about:addons and disable one or the other but the problem doesn't go away and in some cases escalates to freezing the whole process.

When the application does this, the currently selected pages still work say I have one open of the ABC news website, I can still scroll up and down, but if I click a link to another article or something, nothing happens, same applies if I try to do anything with the address bar, the history and suggestions pop up but the browser doesn't do anything even after I hit enter.

I'd like to try and find out what the program is doing during this state of unresponsiveness, I left it for a couple of hours last week to see if it could work itself out, turns out it couldn't and the system ran out of Ram and fell over. I'd like to know how to diagnose it, know what it's doing, what it's hung up on and if it's related to an addon, tell the creator about it.

I apologise if this is not the correct way to go about this, I have just run out of patience trying to fix this myself.

Asked by Crashed 2 days ago

Last reply by FredMcD 2 days ago

LOST my Firefox 63.0 !

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I dec… (read more)

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I decided to RESTART my laptop. It turned out this was a HUGE mistake!! When I went to "Recent Items" as I usually do to find the Firefox link, the only version available was 70.0.1. Not only was 63.0 NOT in "Recent Items" I could no longer find it in my Download logs. I had chosen NOT to begin using version 70.0 because there was no mechanism to move my open site from 63.0 to 70.0. HOW DO I FIND AND OPEN 63.0 OR, ALTERNATIVELY, GET 70.0 TO FIND AND RETAIN THOSE SITES I HAD ON MY 63.0? I should note that ALL MY PASSWORDS where required were stored on the 63.0 browser and are NOT present when I use the 70.0 version!!

Asked by mbmfinancial 2 days ago

Last reply by FredMcD 2 days ago

What is Openresty?

When I last opened Firefox and entered a website, it did not load at first. Instead there was a message about OpenResty being installed or running. Since then there has… (read more)

When I last opened Firefox and entered a website, it did not load at first. Instead there was a message about OpenResty being installed or running. Since then there has been no other issue.

What is OpenResty, should it be running on Firefox? Do I have a problem.

I run the current version, with Adblock Plus, Duck Duck Go, and Facebook Container extensions.

Asked by jcebula 2 days ago

Last reply by FredMcD 1 day ago

Openresty popped up, why?

When I went to open a website I visit numerous times daily (washingtonpost.com) I wasn't taken there but was "offered the chance" to open "openresty". Why? Is this safe… (read more)

When I went to open a website I visit numerous times daily (washingtonpost.com) I wasn't taken there but was "offered the chance" to open "openresty". Why? Is this safe?

Thanks, Zintis Muiznieks

Asked by zintis 2 days ago

Last reply by zintis 2 days ago

Attention Sumo's: Users asking about redirect to OpenResty

https://support.mozilla.org/en-US/questions/1315389 https://support.mozilla.org/en-US/questions/1315390 https://support.mozilla.org/en-US/questions/1315390 Websearch: ht… (read more)

https://support.mozilla.org/en-US/questions/1315389

https://support.mozilla.org/en-US/questions/1315390

https://support.mozilla.org/en-US/questions/1315390


Websearch: https://www.bing.com/search?q=OpenResty

OpenResty OpenResty is a web platform based on nginx which can run Lua scripts using its LuaJIT engine. The software was created by Yichun Zhang. It was originally sponsored by Taobao.com before 2011 and was mainly supported by Cloudflare from 2012 to 2016. Since 2017, it has been mainly supported by OpenResty Software Foundation and . . . .

Asked by FredMcD 2 days ago

website replaced by openresty platform only in Firefox

I use the washingtonpost.com website multiple times daily. I just went to that site. Instead of the WAPO, the site opened to openresty.com. Openresty.com has replaced … (read more)

I use the washingtonpost.com website multiple times daily. I just went to that site. Instead of the WAPO, the site opened to openresty.com. Openresty.com has replaced my Washington Post site and shortcut -- but ONLY in Firefox. The Washington Post site is up and running. I can reach the WAPO in Chrome on the same computer, my son can reach it in Safari and Chrome on his computer. I don't know how to get rid of this or if it is a threat. Thanks.

Asked by nyirra 2 days ago

Last reply by FredMcD 2 days ago

Firefox heavy spike and sometime freeze when PC is in high GPU usage

Hi I'm an Computer Vision engineer and I migrated from Chrome recently. The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes … (read more)

Hi

I'm an Computer Vision engineer and I migrated from Chrome recently.

The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes unusable and sometime freeze my whole PC entirely.

I'm not even talking about YouTube or video sites, just new tab is enough to cause problem.

This never happen in Chrome and I'm forced to keep using it every time I need to use GPU.

Is there any tip for this?

Asked by palm22180 2 days ago

Last reply by FredMcD 1 day ago

Backing up and restoring lost tabs

I often experience situations on Firefox where I lose all of my important tabs which I never end up getting back, despite having 'restore previous session' turned on. For… (read more)

I often experience situations on Firefox where I lose all of my important tabs which I never end up getting back, despite having 'restore previous session' turned on. For instance, it happens when a software forcefully opens a "Thank you for installing" site while Firefox wasn't running, or when I accidentally open a link in a new window while being on private mode, when I meant to open it in a new private window instead..

On a different browser I used before switching to Firefox, I used to resolve this by going to it's profile location and looking at two files named "Current Session" and "Last Session". I could just rename the "Last Session" file to "Current Session", and all of my tabs would return. I was hoping Firefox would have something similar, but it seems either impossible or maybe just a bit more complicated, since I cannot find anything regarding this on the web.

Each time this happens to me, I go to my Firefox profile folder but cannot really find anything regarding sessions I could replace and restore. Only thing I managed to back up from the various important tabs I lost were six files in a fashion like this:

recovery.jsonlz4, upgrade.jsonlz4-[a lot of numbers]

Can I use these files to recover my lost tabs somehow, similar to how I used to do it in the different browser? Hopefully I'm understandable, it's a bit complicated to explain for me.

Asked by syuro 1 day ago

HIgh memory usage seems to continually increase!

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage! I can start … (read more)

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage!

I can start with a number of Tabs open & (after refreshing each Tab - to ensure it is "lice" & "active") I will get (according to Windows Task Manager) about 1,300MB in use.

Without opening up any more Tabs & without trying to run any Web-Based Videos, over a period of a few hours it will increase & increase & increase - perhaps getting up to 4,000MB!

I've cross checked with "about:performance" (to open FF's own Task Manager), to show the individual Tab usage, & that NEVER totals up to anywhere near the figures shown by the Windows Task Manager!!

Obviously, my FF is fully up to date!

Any comments!

Asked by John-B 1 day ago

Last reply by FredMcD 1 day ago

Firefox 83

Okay I just uploaded the new version of firefox I think 83, and every time I restart my computer or anything like that I have to re-log back into EVERYTHING. All my googl… (read more)

Okay I just uploaded the new version of firefox I think 83, and every time I restart my computer or anything like that I have to re-log back into EVERYTHING. All my google accounts everything that require a password. It has for the most part my passwords saved but it i a huge hassle especially since I work from home it eats up a lot of time.

It doesn't save my tabs I had left open either. I can get them back when I go to sync tabs but I have to do it one at a time. It literally takes me back to the "Important News: Changes to your Firefox" page every time and its been days and its super frustrating. If I have to do this every time I will have to switch over to chrome which would be a bummer. I have tried fixing it in my preferences section of firefox and made sure everything is lining up there so it should be saving my info but no matter what I do it just takes me back to that page along with my ad blocker and honey page as if it was my first time signing in

Please help I can't do this every time I log in

Asked by Raquel 1 day ago

Last reply by Raquel 16 hours ago