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Help... long running scripts have been crashing my browser for months now.

Long running scripts have been a constance daily occurrence every time I use my desktop computer since seems like forever. This is the latest one: chrome://calendar/conte… (read more)

Long running scripts have been a constance daily occurrence every time I use my desktop computer since seems like forever. This is the latest one: chrome://calendar/content/calendar-base-view.xml:198..... Not sure if they are all calendar scripts because I'm not always given any script info, just a non responding error message sometimes. I asked for help once before and tried what was suggested, as best I could, but I still have the aggravating problem just as often as ever. However, admittedly I'm not all that computer savy and am more of a user than I am a fixer. My browser is up-to-date and I also reloaded a new one recently. Add-ons are also disabled. Any help at all will be appreciated, thanks.

Asked by BJ 6 months ago

Last reply by BJ 5 months ago

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Netflix and Amazon Video are not supported by most recent Firefox update?

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt t… (read more)

Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Asked by topatricia.george 5 months ago

Last reply by Matthew Thomas 5 months ago

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Netflix and Amazon Video are not supported by most recent Firefox update?

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt t… (read more)

Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Asked by topatricia.george 5 months ago

Last reply by topatricia.george 5 months ago

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how do i fix my keyboard typing the wrong letters in firefox but not in other programs?

when i type the alpha numerics in order this is what i get. It should look like this. AaBbCcDdEeFfGgHhIiJjKkLlMmNnOoPpQqRrSsTtUuVvWwXxYyZz1234567890,./;'[]\-= but i get … (read more)

when i type the alpha numerics in order this is what i get. It should look like this. AaBbCcDdEeFfGgHhIiJjKkLlMmNnOoPpQqRrSsTtUuVvWwXxYyZz1234567890,./;'[]\-= but i get this instead, AaBbMmDdEeFfGgHhIiJjKkLlMmUuOoPpQqRrSsTtUuVvWwLlYyZz1234567890,./p2[]a-= the keys are random and never consistent. i am using a standard qwerty keyboard. logitech G105 backlit membrane. i am having to type in other programs like note pad or discord just to copy paste. just like i am having to do right now.

Asked by puddlejumper6999 11 months ago

Last reply by AliceWyman 6 months ago

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Firefox Crashing

I have longstanding problem with Firefox which I cannot eliminate & none of suggestions I got from Mozilla Support worked. Certain operations caused Firefox to c… (read more)

I have longstanding problem with Firefox which I cannot eliminate & none of suggestions I got from Mozilla Support worked. Certain operations caused Firefox to crash, but no crash reports are created & I do not receive a Crash notification. One example is that when I receive an email that contains something I need to print like labels or tickets, Firefox crashes when I try to print & if continue to try to print, it always crashes. Here is an example of a return label. https://www.wayfair.com/session/secure/account/print_labels.php?label_id=11186731&Or=2953552973&Svc=&csn_id=A691DFAE-672C-4481-9D3B-EB2D17913431 Another example is downloading. If I try to download, Firefox crashes, again with no crash report or notification to me. Many times when I try again it works the second time. But sometimes it doesnt. Firefox just closes without a trace. Then I have to do restore last session. As I said, with some operations, it works if I do it again, but with others it does not. I looked at Windows Event Viewer & the application log. It has many evens for each day & a total of 17,703. I found one from a couple of days ago that mentions Firefox & another one that mentions Software Protection & lists a number of items with a long list of letters & numbers that look like Firefox crash reports When I use Chrome, I dont have these problems. So I have made Chrome my default browser although I prefer Firefox if these problems can be fixed. Thank you. Jonathan Rose

Asked by jonathan.rose 6 months ago

Last reply by cor-el 6 months ago

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All sites insecure after Firefox Refresh

I've just done a Firefox Refresh which has been a bit of a disaster as any attempt to connect to any sites now gives a message to say that they don't have the right certi… (read more)

I've just done a Firefox Refresh which has been a bit of a disaster as any attempt to connect to any sites now gives a message to say that they don't have the right certificate and are insecure. The same goes for your own site!

Any help please??

Asked by Captaincareful 1 year ago

Answered by philipp 1 year ago

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crashing all the time

Philipp - here is my last message. I am logged in to my acct now I just submitted all of them now. I didnt know they existed until a few minutes ago when I found them fol… (read more)

Philipp - here is my last message. I am logged in to my acct now

I just submitted all of them now. I didnt know they existed until a few minutes ago when I found them following your instructions & submitted them.

 Also I tried to print this Amazon label & it crashed as it did several times yesterday. No crash report was created. Here is the url from which I tried to print the label 

https://www.amazon.com/gp/tradein/print.html?ie=UTF8&orderID=TRN-1719170-984239&ref_=pe_2949270_241306910&shipmentTrackingID=1Z81797A0336130015&

Also I tried to download the pdf from the following & it crashed as it always has in the past. But I can open as a pdf & save & it doesnt crash. crashes only when I try to download


I just submitted all of them now. I didnt know they existed until a few minutes ago when I found them following your instructions & submitted them.

 Also I tried to print this Amazon label & it crashed as it did several times yesterday. No crash report was created. Here is the url from which I tried to print the label 

https://www.amazon.com/gp/tradein/print.html?ie=UTF8&orderID=TRN-1719170-984239&ref_=pe_2949270_241306910&shipmentTrackingID=1Z81797A0336130015&

https://www.academia.edu/23984322/The_Proof_of_Villein_Status_in_the_Common_Law_English_Historical_Review_89_1974_721-749?email_work_card=view-paper

Asked by jonathan.rose 7 months ago

Last reply by FredMcD 7 months ago

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Firefox crashes midway watching movies. Firefox also won't close.

Firefox crashes midway through watching movies. It also will not close properly and I am forced to initiate a hard shutdown. This has been happening since the latest Fire… (read more)

Firefox crashes midway through watching movies. It also will not close properly and I am forced to initiate a hard shutdown. This has been happening since the latest Firefox update.

I don't know how to get a crash report; instructions are not clear.

Asked by ConiV 1 year ago

Answered by FredMcD 7 months ago

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I'm running Firefox 68.0.1on an acer aspire 5517 w/an AMD Athlon TF-20 processor. It's incurably slow, is my W7 computer too old to run this version?

I use multiple tabs when running Firefox (usually 7). My computer system says the processing speed is 1.60 GHz w/3GB (2.75GB) that is 64 bit. I have Ghostery & Noscri… (read more)

I use multiple tabs when running Firefox (usually 7). My computer system says the processing speed is 1.60 GHz w/3GB (2.75GB) that is 64 bit. I have Ghostery & Noscript as extensions, a Firefox theme & Shockwave 32/OpenH264/Widevine Content Decryption Module as add ons. I just need to know whether my computer processor will work with this version of Firefox or not. Thank you for keeping it simple & for any answers I may receive.

Asked by jimalp 11 months ago

Answered by RobertJ 11 months ago

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Firefox Logins and Passwords treats two of my similar looking emails as same login credentials.

I have two email IDs - @abc.com and @xyz.abc.com I need Firefox to treat them as different login credentials. Right now, Firefox is looking at abc.com part of the email … (read more)

I have two email IDs -

@abc.com and @xyz.abc.com

I need Firefox to treat them as different login credentials. Right now, Firefox is looking at abc.com part of the email ID only and thus treating them both as same. So, every time I change password of one, it asks me to update the other email's saved password.

Asked by Ninad 9 months ago

Last reply by cor-el 9 months ago

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Flickering drop downs

duplicate of https://support.mozilla.org/en-US/questions/1268958 I have this problem: https://support.mozilla.org/en-US/questions/820877 Except that all dropdowns are af… (read more)

duplicate of https://support.mozilla.org/en-US/questions/1268958


I have this problem: https://support.mozilla.org/en-US/questions/820877

Except that all dropdowns are affected, including the ones that would let me open the settings menu and try the suggestions that worked for other people. These are pull down menus, address bar, settings menu, spellcheck, and any other pop-up/pull-down menus.

Asked by DuncanCV 10 months ago

Last reply by DuncanCV 10 months ago

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How can I STOP the "plugin container" warning crap?

Every time you "update" firefox, you create more problems!!! Used to love firefox, getting to HATE it!!! I want the plugin containers to go away for good! NEVER WANT T… (read more)

Every time you "update" firefox, you create more problems!!! Used to love firefox, getting to HATE it!!! I want the plugin containers to go away for good! NEVER WANT TO SEE THEM AGAIN! I don't care what stopped! Tell me how to remove these stupid warnings for good!

Asked by Harry 11 months ago

Last reply by McCoy 11 months ago

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When typing or clicking in a blank field, caret jumps right then left in an instant.

The "ghost" caret also appears when I'm pressing left or right arrow keys to move the caret. It seems to be white, even when the real caret is black on white background. … (read more)

The "ghost" caret also appears when I'm pressing left or right arrow keys to move the caret. It seems to be white, even when the real caret is black on white background. It is easily seen when a text field background is a dark color. It appears for about one frame, my screen refresh rate is 60Hz.

It doesn't seem to be a "fake" caret or merely a graphical element. When I'm editing a field of text, eg. in Google Docs, I've occasionally started editing or selecting text one character to the right. Like as if in that split second I just happened to send the keystroke when the ghost caret appeared. But because it was so brief, it is near impossible to replicate.

I've tried Firefox in safe-mode and there was no ghost caret. So I removed all add-ons/extensions, but the ghost caret still appears even if I have no extensions installed, which is why it's so baffling. I've refreshed and re-installed Firefox, both didn't work.

This "ghosting" only happens in Firefox, not in IE nor Chrome.

I used a screen capturing software and recorded this problem, then extracted a frame from the video to show the real caret and ghost caret side by side. Hope this better illustrates what I'm seeing. I have Dark Reader activated so the ghost caret can be easily seen. If Dark Reader isn't activated, it would be impossible to see due to the white background.

I do most of my work on cloud based platforms so this ghosting is very annoying and distracting. Or worse, could it be a keylogger or malicious program causing this?

Please help, Thank you!

Asked by Psychoism 11 months ago

Last reply by Seburo 11 months ago

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Firefox 65 shows crash AFTER it's completely shutdown

Version 65 is working fine, but every time I shut it down, the crash notice comes up AFTER the last process closes. In other words, the crash shows up when no Firefox pr… (read more)

Version 65 is working fine, but every time I shut it down, the crash notice comes up AFTER the last process closes. In other words, the crash shows up when no Firefox processes are running (as displayed by Process Explorer). Other than that, everything is just fine, but this message is just annoying. One other thing: If I manually kill the last process, the crash message does NOT show up. As I said, nothing bad is happening, but this is annoying.

Asked by luckystarr 1 year ago

Answered by philipp 1 year ago

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Why are youtube videos choppy?

YouTube videos are jerky/choppy on Firefox like frames are being skipped every half a second or so. Audio is fine. Video and audio are fine on MS Edge. Are there some set… (read more)

YouTube videos are jerky/choppy on Firefox like frames are being skipped every half a second or so. Audio is fine.

Video and audio are fine on MS Edge.

Are there some settings I need to tweak?

I'm on version 64. I think this is a fairly recent problem but can't be sure.

Thanks, Jim

Asked by jimsmith93 1 year ago

Answered by jimsmith93 1 year ago