Firefox Support Forum

Hi Since the latest update of Firefox, if I am clicking on a bookmark at the bottom of my bookmarks list, when I then access the bookmarks list again the bookmarks list always returns to the top, so I have to scroll down again to the bottom, as my bookmarks list is quite long. It never did this before and would always remain at the same point in the bookmarks list when I opened them. Any help would be appreciated. Thanks

All of my extensions disappeared from the toolbar. They show as installed and active in the app menu, but don't function. Tried reinstalling extensions, same problem. Refreshed FF, reloaded extensions, same problem. Uninstalled, reinstalled FF, reloaded extensions, same problem. Manually synced, same problem. Extensions still appear and function on my other currently accessible computer (Win 7, 32 bit).

The problem is that every time I try to do a search it makes me prove I'm not a robot. There is a message : "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

When I click on "Why did this happen" I get this:

"This page appears when Google automatically detects requests coming from your computer network which appear to be in violation of the Terms of Service. The block will expire shortly after those requests stop. In the meantime, solving the above CAPTCHA will let you continue to use our services.

This traffic may have been sent by malicious software, a browser plug-in, or a script that sends automated requests. If you share your network connection, ask your administrator for help — a different computer using the same IP address may be responsible. Learn more

Sometimes you may be asked to solve the CAPTCHA if you are using advanced terms that robots are known to use, or sending requests very quickly. "

This is happens on my Lap Top PC, I only have it on once in a while, I usually use my desktop and no problems with it. I have done all the recommended things, like clearing cache, delete all cookies, used Troubleshoot mode, did a install refresh, etc . All with no luck.

Any help would be appreciated.

Dear Staff,

I received an email saying my email, passwords, etc. may have been compromised. Info links said I should first change email and passwords.

When I try to connect to google to change my password, it says Mozilla won't allow. Please advise. Mike

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

Hi,

Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed to change my password. (I know, silly me...)

So now I created a new email address to be able to create a new account in Firefox. I would like to set up one of my 2 'regular' email addresses as the secondary account, but they are associated with the original Firefox account. Is there an amount of time after which I would be able to use my previous 2 accounts again, or is that a never?

(I don't feel like creating another new emailaddress especially for this.)

I am sorry for having been so dumb and now wasting your time, but I am looking forward to your answer.

Kind regards, tjar

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with all that and how to fix it?

two netbio.sys and one ndu.sys while opening up a tab on youtube. Never had this happen before. both are related to the internet/nic controller which has the latest Intel drivers.

Hello,

I need to run a page that uses Adobe Flash and for that I need to use Firefox version 78. I downloaded it from https://ftp.mozilla.org/pub/firefox/releases/78.9.0esr/mac/en-US/ but when I run the installation, it automatically updates to the latest version. What do I need to do?

Thank you, Rui.

Kubuntu 22.10 FF Dev Ed 110.0b9

Trying to use throttling (eg. Regular 3G) in Network Tab.

In developers edition, any Throttling setting (other than "no throttling") never loads any website. Just white screen.

Creating a new profile and not making any changes to it, did not change anything.

I can't scroll using the mouse wheel but i can using arrows. I can scroll normally in the troubleshoot version of Firefox.

Tried the following: -Refreshing Firefox -Uninstall and reinstall -Removing all Extensions

nothing of the above worked.

Hi Mozilla,

the screen would go black when I tried to enter Full screen in Theater mode on YouTube. The problem didn't exist when I went Full screen in Default view. I've attached screenshots. Please see screenshots for more details. I am using M1 MacBook Air with macOS Ventura 13.1. Please help me fix this issue. Thank you.

We use Mozilla at my work and are happy with it. In Denmark, both private individuals and companies have a security key called MIT ID ( My Id ) So we can log in to all public adminsrative sites. It is very important. After your last update it doesn't work. I am getting an error, and have spoken to Support and they say it is an error in your update. It has now been a week and the error has not been made. Which forces us to use a different browser, which I'd rather not. The Site with the error is https://nemlog-in.mitid.dk/login.aspx/mitid

I am using Ubuntu Firefox 110.0 (64-bit) on Ubuntu 22.04 x86_64. I am unable to play contents on Disney+, Amazon Prime Video Netflix and such. I was streaming fine until a few months ago. I have checked my settings and they are all properly set. At the time I am writing this report, the Widevine Content Decryption Module is at Version 4.10.2557.0, updated to its latest release. Obviously DRM content is enabled in settings. Changing the useragent did not solve the problem. I have seen this problem reported before for MacOs users but I could not find anything for linux users. Am I the only one having this problem? I hope someone can help. Thanks

I am encountering situations where a page comes up but never populates with data. Here's an example. I have two factor authentication with Schwab.com. I enter the useriid ad password and click Login. The page to enter the code comes up and header and footer are displayed. However the rest of the page is not displayed. Instead the little circle of dots just goes round and round. The bottom line is I can't long into Schwab with Firefox. This happens both on Windows and Mac. I need to use a different browser. Why does Firefox fail to load the page? Is there anything I can do to fix this?