Showing questions tagged: Show all questions
  • Archived

new computer screen configuration

I bought a new computer that has a smaller screen. Firefox seems to be configured for the larger screen and much of the information is off to the side. If I zoom out, I c… (read more)

I bought a new computer that has a smaller screen. Firefox seems to be configured for the larger screen and much of the information is off to the side. If I zoom out, I cannot see what is on the screen. How do I get Firefox configured to the screen?

Asked by billijodoll 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Copy Image Doesn't Work

When I right click on an image in Firefox, and choose the "Copy Image" option, it never works. In fact, it hasn't worked in years for me, and that's on numerous PCs, wit… (read more)

When I right click on an image in Firefox, and choose the "Copy Image" option, it never works. In fact, it hasn't worked in years for me, and that's on numerous PCs, with Windows 7 and Windows 10. I'm doing this so I can paste images into Photoshop. It looks like, instead of copying the image itself, it's just copying the image file, but this means I can't paste it into Photoshop.

Asked by r.thomas.wright 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

FF not opening

When I attempt to open FF V101 it will only open to the left. It will go ahead and fully open if I click on the expand tool in the upper right corner of browser (or what … (read more)

When I attempt to open FF V101 it will only open to the left. It will go ahead and fully open if I click on the expand tool in the upper right corner of browser (or what there is of it). Any ideas out there?

Asked by marinearty5 1 year ago

Last reply by cor-el 1 year ago

  • Archived

CAPTCHA

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time… (read more)

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time. When I used MS Edge - never had this issue.

Also, why don't you have chat support? Email responses is rediculous and should be only used as a confirmation to a chat session. When are you getting live chat support?

Please respond to my questions asap. Thank you

Asked by nafbvene 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Letter A and "Mail Services" in my emails

I use Firefox search engine. I am a Rogers/Yahoo mail. I have not signed up for Thunderbird because Rogers says they do not "support" it and will not provide any help f… (read more)

I use Firefox search engine.

I am a Rogers/Yahoo mail.

I have not signed up for Thunderbird because Rogers says they do not "support" it and will not provide any help for any third-party email problems.

Lately, when I compose an email or receive an email in my Rogers email, they contain the letter "A" in a circle with a dark brown "brick" appearing background, directly in front of my email address, and that is accompanied by the words "Mail Service." This started only recently.

Rogers said they have never seen this and asked what search engine I am using. I told them Firefox. They suggested I try testing with a different search engine, so I used MS Edge, and I did NOT get the "A" or the "Mail Service" words.

Why is this now happening when I log onto my Rogers account using Firefox search engine?

Thank you.

Steve

Asked by curious2016 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recovering Sync Password

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (… (read more)

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (and working) on 2 computers, as well as my iPhone and iPad, I have lost the password to the account and am not able to recover it from any of these devices. It seems the password saved in my "Passwords" is incorrect, and that seems to be the only place it was saved. I didn't write the password down anywhere, setup a recovery key, secondary email or two setup authentication.

I DO have access to the primary email account, but don't see any way to use that to recover the password either. As I am already signed in to sync, I AM able to add new devices using the QR code, but that doesn't seem to work for new computers (like the laptop I just bought). I have already extracted the saved passwords and bookmarks, and transferred them to a new account (the account I am signed in with right now).

However, I would rather use my original account instead of having two, nearly identical ones. I would also rather not fully reset my account as there might be something else I forgot to record that is buried in there somewhere. Is there some way to recover or extract my Firefox account password from one of the devices I am signed into? or is totally resetting the account the only option available?

Thanks

-Bryan

Asked by isabrick 1 year ago

Last reply by TanKS 1 year ago

  • Archived

Missing information in gmail and attachments download instead of open. Example: Verification code blank. Had to view it on phone instead of computer.

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing con… (read more)

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing content in emails. One example is the verification code from Firefox was not showing on my computer screen when I opened the gmail from Firefox. I had to open the gmail on my iphone to view the verification code. Several emails do not show the message. Also, I am unable to just open an attachment to view now. All attachments are downloaded. This is not a problem on my other computer or iphone, but it started to be an issue on this computer recently.

Thank you

Asked by pamssigns 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot click on links in Firefox.

Every time I click a link in Firefox it gets denied. I get notifications like You don't have permission to access this site. Works in Microsoft Edge. Have already tried e… (read more)

Every time I click a link in Firefox it gets denied. I get notifications like You don't have permission to access this site. Works in Microsoft Edge. Have already tried emptying cookies and caches.

  • Archived

CSS Help

In trying to find ways to remove elements, it seems like I need to go the CSS route. I was wondering if anyone could recommend a good tutorial or good videos or something… (read more)

In trying to find ways to remove elements, it seems like I need to go the CSS route. I was wondering if anyone could recommend a good tutorial or good videos or something so I can learn how to do it. It looks complicated to me, so any help would be appreciated. Thanks!

Asked by Faerie Caster 1 year ago

Last reply by Terry 1 year ago

  • Archived

fake website

I use Firefox for many years, no problems. But recently I got fake websites with www.maccabi4u.co.il and PayPal. What is wrong? I downloaded Chrome and it does not happen… (read more)

I use Firefox for many years, no problems. But recently I got fake websites with www.maccabi4u.co.il and PayPal. What is wrong? I downloaded Chrome and it does not happen.

Asked by bennylu7 1 year ago

Last reply by Terry 1 year ago

  • Archived

in order to continue

bold textwhile trying to query Hobbs New Mexico , I got the message to enable javascript ? due to excess Our systems have detected unusual traffic from your comput… (read more)

bold textwhile trying to query Hobbs New Mexico , I got the message to enable javascript ? due to excess

Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?

Asked by Dennis R. 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Not able to download anything

For some unknown reason, I am no longer able to download anything in Firefox. The download manager just says "Failed". I tried using another browser and I am able to down… (read more)

For some unknown reason, I am no longer able to download anything in Firefox. The download manager just says "Failed". I tried using another browser and I am able to download okay. Any help with this would be greatly appreciated. Thank you.

Asked by joevegazo 1 year ago

Last reply by Terry 1 year ago

  • Archived

video playback

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of strea… (read more)

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of streaming transmission but do not know how to determine which is failing. For example, the streaming daily report on Democracynow.org fails while the reports on http://www.bbc.com/news/video_and_audio/international does not. This has been a problem for weeks now. I view both of these sites every day but must now use Microsoft Edge (ugh) to view democracynow.org.

Asked by jwbjr253 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Blocking Facebook Popups

Your information on blocking Facebook's popup notifications is way out of date. Directions impossible to follow because they are not available on Facebook. How about an a… (read more)

Your information on blocking Facebook's popup notifications is way out of date. Directions impossible to follow because they are not available on Facebook. How about an answer that works on the current version of Facebook?

Asked by dbokanyi1 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox Certificates

What changed with Firefox that the security certificates for IJR.com and westernjournal.com are no longer recognized as being valid? See the example response image that I… (read more)

What changed with Firefox that the security certificates for IJR.com and westernjournal.com are no longer recognized as being valid? See the example response image that I am getting. I use Thunderbird as my email client. I am getting the results shown in the uploaded image whenever I click on a link to an article from the email displayed in Firefox. Up until today (6/16/2022), I never had this problem.

Asked by PJSilvia49 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Login to an account works fine on Chrome but does not work on Firefox Win 10.

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID a… (read more)

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID and Password or copy and paste from a password library - the password library loads the values but the site won't accept them as valid. Once I have managed to get the User ID and Password accepted the target site will not accept them so I get a message to that effect - either 404 or session has expired, etc. Using Chrome typing the entries or copy and pasting the URL for the password manager displays the passwords and logs me in. All I can think of is that there is some encryption or license problem with the Firefox login process.

Asked by d.mayhew 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox : Did Not Connect: Potential Security Issue

Hi.. when i browse to https://www.youtube.com/, the page didn't load.. it's say error "Did Not Connect: Potential Security Issue". Error code: SEC_ERROR_UNKNOWN_ISSUER H… (read more)

Hi.. when i browse to https://www.youtube.com/, the page didn't load.. it's say error "Did Not Connect: Potential Security Issue". Error code: SEC_ERROR_UNKNOWN_ISSUER

How to fix it? My firefox was latest updates. Thx

Asked by diondosqy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Verification confirmation

I'm trying to login into my gohighlevel.com account. They have a two step login process. First, Step username and password, second step code verification. When I get t… (read more)

I'm trying to login into my gohighlevel.com account. They have a two step login process. First, Step username and password, second step code verification. When I get to the second step ad provide the code the page just stays on loading confirm verification button.

I don't know if this is a settings or privacy issue with Mozilla but i am stuck and frustrated because the process works on different devices.

i hope this is a browser issue and not my laptop issue.

Asked by derrick7 1 year ago

Last reply by cor-el 1 year ago