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  • Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

not getting on a certain site

Why can't I get on viewmyaccount.com?It is for a financial service lpl finance. I was told not to go to viewmyaccountlpl.com.but to stay with viewmyaccount,com only. … (read more)

Why can't I get on viewmyaccount.com?It is for a financial service lpl finance. I was told not to go to viewmyaccountlpl.com.but to stay with viewmyaccount,com only.

Asked by Barry 1 year ago

Last reply by Paul 1 year ago

  • Archived

Unable to Open Popup

Hi Mozilla, I am using a Banking website to look at Balances and such. All working OK with Login, View, Edit. When I open a specific window I get a Technical error. So… (read more)

Hi Mozilla,

I am using a Banking website to look at Balances and such. All working OK with Login, View, Edit. When I open a specific window I get a Technical error.

Sorry! We're unable to find the page you were looking for due to a technical problem

The window is a secondary page that allows me to view, edit my future payments. It was working until about 3 versions of FireFox. The Bank tells me that the problem is not at their end but at mine and they suggest it seems to be a block of the secondary window. I have tried to adjust HTTP and HTTPS all to no effect. Is their some debug log I can send to help with the issue to get a solution?

Regards, Greg.

Asked by GAC 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Firefox won't open

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) a… (read more)

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) and then it crashes. I've tried everything, from reinstalling, rebooting, making exceptions in the firewall and even manually installing Firefox, but nothing. Before anyone asks, i do not have AVG, Avast or Commodo, and the Firewall is the basic Windows one. The issue is very similar to this one:https://support.mozilla.org/en-US/questions/970099. I also tried what they said, but unfortunately nothing woks for me.

Asked by Legend_ 1 year ago

Answered by thiendt2001 1 year ago

  • Archived

July 26 update opening too large

Opening firefox or a new tab is huge. goingto sites kike CNN or Amazon also are too large to use easily. Al,ost like Zoomimg to 400 percent but I am at 100 percent … (read more)

Opening firefox or a new tab is huge. goingto sites kike CNN or Amazon also are too large to use easily. Al,ost like Zoomimg to 400 percent but I am at 100 percent

Asked by 2alexanderdd2 1 year ago

Last reply by Paul 1 year ago

  • Archived

forge of empires screen size

after your last update my forge of empires doesnt fit my screen anymore. I tried zoom and 80% zoom and it doesnt help. I have to scroll up and down to see the whole scree… (read more)

after your last update my forge of empires doesnt fit my screen anymore. I tried zoom and 80% zoom and it doesnt help. I have to scroll up and down to see the whole screen. It seems like the menu bar is taking up too much room can I make the bars on top smaller? What else can I do

Asked by bobde 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Delete account without email access

Hi there, I have two Mozilla accounts that I no longer have the emails for. I do not wish for my data to be indefinitely stored, and cannot verify the security code as I… (read more)

Hi there,

I have two Mozilla accounts that I no longer have the emails for. I do not wish for my data to be indefinitely stored, and cannot verify the security code as I no longer have access to my email as I deleted these emails.

Does Mozilla recycle inactive accounts after some time? I know that the accounts are stored in an encrypted state and thus the email will not be able to be changed my Mozilla.

Thanks.

Asked by rnj2946 1 year ago

Last reply by Paul 1 year ago

  • Archived

Two versions listed in W11 "Apps and Features"

I have Mozilla Firefox version 99.0 and version 100.0 listed in "Apps and Features." Firefox 99.0 4/5/2022 330MB Firefox 100.0 5/3/2022 207MB Can I safely uninstall vers… (read more)

I have Mozilla Firefox version 99.0 and version 100.0 listed in "Apps and Features." Firefox 99.0 4/5/2022 330MB Firefox 100.0 5/3/2022 207MB Can I safely uninstall version 99.0?

Asked by MartyA 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

websites on Firefox think that I am in Austria. I am in Ayer, Ma and only read Vienna News on occations. How can I correct this?

websites on Firefox think that I am in Austria. I am in Ayer, Ma and only read Vienna News at times. Amazon and other sites (pop-ups) think that I will pay in euros and … (read more)

websites on Firefox think that I am in Austria. I am in Ayer, Ma and only read Vienna News at times. Amazon and other sites (pop-ups) think that I will pay in euros and read ads in german. How can I correct this?

Asked by davidsonbx 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

access denied

I am getting an "access denied" on some sites I visit like Kroger, Albertson's, Vitacost, etc. that I have used often in the past and now all of a sudden I can't go one t… (read more)

I am getting an "access denied" on some sites I visit like Kroger, Albertson's, Vitacost, etc. that I have used often in the past and now all of a sudden I can't go one them. What's going on?

Asked by cagerval 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Screen Layer on my YouTube Videos

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a … (read more)

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Asked by Obada Edel 1 year ago

Last reply by Obada Edel 1 year ago

  • Archived

add in lower right side of screen

I get this add every now and then at the bottom right. only from this store. I have popups disabled and no exceptions. It's not always, but sometimes it shows up. Especia… (read more)

I get this add every now and then at the bottom right. only from this store. I have popups disabled and no exceptions. It's not always, but sometimes it shows up. Especially when I start up my computer. If I click it away, it stays away for a long time. I found a similar question in the archive but the answers didn't help my question. Thank you for the assistance.

Asked by sita. 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I want to see file upload history

Respected team-members, I have submitted a document in a website using mozilla firefox.I want to get sure that I have uploaded the correct one for my own satisfaction. Co… (read more)

Respected team-members, I have submitted a document in a website using mozilla firefox.I want to get sure that I have uploaded the correct one for my own satisfaction. Could you please help me to retrieve the "Uploading History" It will help me a lot

Asked by abhradeepmitra 1 year ago

Last reply by Dropa 1 year ago

  • Archived

HELP!! Losing my mind....how do I get rid of Sign In with Google pop up message?

Hello, Before you tell me this is not a Firefox issue - this option is disabled in my Google account. I closed the browser, rebooted the PC, yet this annoying pop up on … (read more)

Hello,

Before you tell me this is not a Firefox issue - this option is disabled in my Google account. I closed the browser, rebooted the PC, yet this annoying pop up on every site I visit is driving me insane.

Is there anything in Firefox that I can update/change to make it stop?

Asked by einshem1 1 year ago

Last reply by Terry 1 year ago

  • Archived

I have lost connection to firefox. I am 76 years old and I am unclear as to why I no longer can browse with firefox

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues w… (read more)

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

Asked by Tracy Reed Molitor 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Previous windows not opening at Startup

Hi there, "Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks. Pls, let m… (read more)

Hi there,

"Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks.

Pls, let me know what to do. MD

Asked by asiuzzaman 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Refused connection to sites worsening

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot l… (read more)

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot login in to my employee account. Always some message regarding incorrect protocol or certificate or some other security issue. None of these sites are bogus. I have tried all the suggestions given in support but it just keeps getting worse. I have used Firefox for years but will be forced to abandon it if I cannot find a solution soon. If you can help, please do.

Asked by lou.cameron72 1 year ago

Last reply by cor-el 1 year ago