Firefox Support Forum

I just had a glitch with the latest update to 102b, FF insisted I had an old version and would only let me make a new profile. So I had to set up multi-account containers again. I have specific sites opening up in each container, and I'd like to make a copy to make sure that if my profile gets goofed up somehow, I can always easily restore my setup with multiaccount containers just the way I like it.

What do I need to copy, so that with a new profile, all I need to do is copy over some files?

In my profile folder, I see an Extensions folder, as well as an extensions.json and extensions-settings.json.

Are those the only folders/files I'd need to restore multi-account containers on a new profile?

I have thought of using FF Sync, but I keep reading that it is not intended for copying, so much as sharing across different devices, which is not something I'm interested in. Should I just let sync copy my extensions, and then sign back in, in the event I want to restore addons to a new profile?

When I download a file, a small popup window appears showing all the downloaded files. I don't like or need this window! How do I turn it off? I have included an image of the annoying download popup.

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

I use google meet a lot. I need to screen my screen very often. i have used other web browsers which let to share a singe tab in the meet, but in firefox, can only get the option for either a window or an entire screen which is very inconvenient. I hope to hear from you soon because i use firefox and its be a shame for me to switch to other web browsers completely for this issue. My email is vijay.rh@gmail.com

Hello Today I've installed Windows 11 and tried migrate my firefox data from old windows 10 to new windows 11 by online account, after login into my firefox account I've noticed all my bookmarks,tab,password,history etc gone. I don't understood why ... I never had problems like this before . when I logged and sync on another device I had all my data from firefox account... Could you please help me with that

the other day my Samsung Galaxy S21+ died on me so I was forced to re-startup my old Galaxy S10+.. and I tried to sync the my new data on my Desktop and Firefox cloud to my phone...

BUT! it synced my old data a year old data from my phone to my desktop... destroying all my changes over the past year.. THANK YOU BACKUPS! saved the day... Firefox account need the ability to clear the stored Firefox data in the cloud to prevent this from happening again.. and I found similar questions that pointed to deleting my whole account and starting fresh.. THAT IS AN INSANE IDEA... no thx.. I have too much to lose...

please consider this a feature update or request..

I have tried numerous times to copy over the contents of my Firefox default profile folder from a Windows 10 PC to a new Windows 11 PC. I followed all the instructions as far as I know (when either saving or pasting the folder contents, Firefox is off; successfully downloaded and installed Firefox on new PC creating a new default profile which is where I pasted the contents from previous PC's profile, etc.) When Firefox is restarted on the new PC, it is just the same as the new installation -- no bookmarks from the old profile show up, e.g.).

Any ideas for how to get this to work are greatly appreciated. I have a lot of bookmarks and need to be able to access them on new PC. (BTW, this approach worked just fine when I installed a new disk drive on the old PC about 5 years ago and brought all the Firefox profile data over - everything came over as expected. I wouldn't think the fact that this is a Windows 10 to Windows 11 porting has anything to do with it not working -- these are just profile folders.)

Would Synching the two PCs work better? Does Synch just add all the profile and password data on the two PCs together so that each ends up with the total of what was on the two individual PCs and nothing on either is lost? When I looked at Synch on new PC, it was not clear how to get it to point to the old PC - Add a New Device just seemed to point to a phone. Again, any help is much appreciated.

For me, running 101.0 on Windows 11, Firefox disregards the selected theme and shows web pages in black no matter what I do (except for these support pages, oddly). Sometimes it renders as black text on a black background, making it impossible to use. My windows theme is "Light", my Firefox theme is "Light". I CAN select ALWAYS to override every web page with a light background and dark text, but obviously that interferes with the design of most web pages. This problem has persisted for months. I have read the suggestions about changing UI settings in about:config and none of them work. As much as I love Firefox and Mozilla, there are many web pages rendered unusable by this problem, and I am about ready to throw in the towel and start using Chrome.

I cannot capture and move bookmarks which are located in the hidden overflow bookmark toolbar section. I can capture and move the bookmarks with my mouse if they're located across the top of the screen (under the address bar), but if they are located in the hidden drop down overflow section (drop down arrows on the right side of the screen) I cannot capture them and move them. I've used two different mouses, thinking maybe the first one was defective, but neither one will capture and relocate a bookmark (in the hidden part of the toolbar). Both of the mouses are new, having been bought within the past couple months. Please advise.

I have been using Firefox for 64bit Windows (now Win 11) for years. Occasionally, when I open Firefox a message will appear informing me that a new version is available, and it gives me a choice to download it or not. I normally select not to download it, and instead go to Help/About which then automatically checks my version to determine whether or not it is up to date. Lately, that has not been working properly, or at least not the same as it used to work.

Today the message opened to tell me a new version was available. I closed that message, and went to Help/About which showed my current version, 100.0.1, is "up to date". So I then went to the mozilla website, and found that there is a later version, 101.0, available. As you can see by that the auto check in Help/About seemed to not have worked correctly. So, wanting to be up to date, I attempted to download the new 101.0 version. When I clicked on Download it immediately displayed the message, "Your download was interrupted. But all is not lost. Your system may not meet the requirements for Firefox, but you can try one of these versions."

No matter how many times I tried, it continued to give me that message without allowing me to download the 101.0 version. So I went back to Help/About to try that again. It still said my version 100.0.1 is "up to date". I started over on Moxilla.org, and instead of immediately trying to download I clicked on "See Release Notes". That displayed the release notes for 101.0, and when I clicked on "Windows 64 Bit" in that screen it did download the Firefox installer which I saved to my hard drive.

I then ran that Firefox installer which informed me that Firefox was already installed, and suggested I update it instead which I accepted. The installer supposedly did it's thing, but now when I go to "Help/About Firefox" it shows that I still have version 100.0.1 installed AND it is still "up to date".

So what gives? Is there really a new, 101.0, version? If so how do I update to it?

Respectfully, James Belkiewitz jabelkiewitz@att.net

Can I please know the command to activate the swipe left gesture to go back in a site, please?? Right now it is set to- Browser:BackOrBackDuplicate.

It would be genuinenly helpful if you could tell me the command to activate the back and forward gestures.

Regards, Labeeb.

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do everything except for taking the survey. Works fine in Edge.

I keep having to reset my Hover Height in the browser. There must be somewhere it's saved that I can't find. Every time my hover height is 140... and every time I have to reset it to 000. What am I missing?

For the third time with a broken arm! I set up my home page and tabs for work, banking etc. Last 2 days after I have closed down the night before, all my tabs are gone. I can't spend half a day setting them all up again only to have them, disappear again. Please find my tabs and restore them so I can continue my work.

Hello I have a problem I have changed my password on fire fox and I could not bring back my bookmarks and Firefox Sync back again can you help me with this please thank you.

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Following direction on Help Page - Trying to sync tabs, bookmarks etc from one laptop to another. In settings, devices are said to be logged in and sync set to sync pretty much everything. Clicking the menu top right - only shows my email @ the top, then New Tab etc - but nothing about "Sync Now" or "Sign In" What am I missing? TIA, Jean

In Firefox, my instructor and student grade sheet no longer displays the horizontal scroll bar to bring more data extended off to the right of the page into view. I have an image attached where the scroll bar should be present. This begin in May sometime, and I'm not sure how to fix. I have tried re-installing fresh a few times, and removed any custom settings that might have been in place. Any and all help would be VERY appreciated as one of colleagues is super frustrated and I would love to find out an answer for both him and myself.

i want to remove these emails from firefox i have already tried to clean cookies and cache but it didnt work and i cannot find anything helpful here. can you guide me to remove first 2 emails from the list. Thanks

Been using Firefox for long time on a Win10 machine. Motherboard failed. Saved the C drive. Question is how to move bookmarks (profile files ?) from the old C drive to the new Win11 computer? I tried moving the profiles over from the old C drive to the new computer but Firefox would not recognize them and shutdown. Restored the Win11 files and Firefox is again happy.