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  • Archived

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (read more)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Asked by adamsterbinszky 1 year ago

Last reply by Kiki 1 year ago

  • Archived

How can I connect using Firefox

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox? (email address removed b… (read more)

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox?


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by 2weight34 1 year ago

Last reply by kajojajo245 1 year ago

  • Archived

User profile

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), o… (read more)

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), or are they safely stored with Firefox? Will they reappear when I install Firefox on the new computer?

Asked by ajstiebel 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Passwords

Dear Sir/Madam, I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing. I know the informatio… (read more)

Dear Sir/Madam,

I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing.

I know the information has been syncing.

Can you please have a look.

Asked by darren.wallbanks 1 year ago

Last reply by Mr Bates 1 year ago

  • Archived

acound hacked

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram … (read more)

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram and to many others. already got emails someone try to connect on with my pass new devices everywhere. what should i do??? i changed my pass with some very strong pass.but already hacker sync 8 hours ago...

Asked by greekdeejays 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Browser setup issue with a new computer

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm diggin… (read more)

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm digging the hole deeper.

Asked by Zeze Andjr 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Signing in to sync on a new computer failed because gmail is currently down

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail addr… (read more)

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail address). Now I'm locked out of my account with no way to get back in. Help!

Asked by mamorrow 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Locked out of my account for no reason

Hi, Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous mes… (read more)

Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

Asked by MomoAmin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

confirmation email at Sync Login

I have a new windows 10 laptop i just installed firefox as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not g… (read more)

I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

Asked by guaasamo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Help me

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank … (read more)

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

Asked by pc2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

GOOGLE ACCOUNT LOG OUT ITSELF

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEE… (read more)

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEED TO LOG IN INTO MY GOOGLE OR YOUTUBE AGAIN...IT'S HAPPENING FOR A MONTH....BEFORE THAT MOZILLA WAS MY FAV BROWSER.....IT'S SPEED HAS LOWERED DOWN TOO.....GIVE ME SOLUTION TO MAKE IT REMEMBER MY GOOGLE LOG IN PLEASE...

Asked by PUNEET GOYAL 1 year ago

Last reply by FredMcD 1 year ago