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Proxy Settings are Greyed Out

I have been attempting to remove the block over my proxy settings. I have disabled VPN, removed Z-Scaler and even uninstalled and refreshed Firefox itself Any help is w… (read more)

I have been attempting to remove the block over my proxy settings. I have disabled VPN, removed Z-Scaler and even uninstalled and refreshed Firefox itself

Any help is welcome

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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Lost work in browser

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the… (read more)

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the site I was working at until I update. THAT SUCKS!

Asked by Hugh 2 years ago

Answered by cor-el 2 years ago

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When I update my website they can't be seen by the public. When I press the update button I get a message saying it can't update as another website has embedded it. What can be done to rectify this problem please?

When I update my website, It is unable to make the update public as the message that comes up tells me another website has embedded mine. How do I rectify this problem pl… (read more)

When I update my website, It is unable to make the update public as the message that comes up tells me another website has embedded mine. How do I rectify this problem please?

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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Google search page

All of a sudden on my Google search page there are "tiles" underneath, and no way I can figure out to get rid of them. There are boxes for weather, "what to watch", "tre… (read more)

All of a sudden on my Google search page there are "tiles" underneath, and no way I can figure out to get rid of them. There are boxes for weather, "what to watch", "trending", etc. I HATE them!! I've attached a screenshot. And, going into settings for Google leads me nowhere... Feel like this is a Firefox thing.

Any idea how to make my Google page (I used it as homepage) clean again??

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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Trojan detected in favicons.sqlite-shm

A Trojan was detected in favicons.sqlite-shm by BitDefender, the report said it blocked it (see screen-cap). Soon after, I wasn't able to load Firefox, Opera Browser and … (read more)

A Trojan was detected in favicons.sqlite-shm by BitDefender, the report said it blocked it (see screen-cap). Soon after, I wasn't able to load Firefox, Opera Browser and Thunderbird. Tying to access them would start a popup dialog box stating that"Firefox is already running" and I'd would be asked to either cancel or stop. Pressing either option wouldn't allow access to Firefox etc., I had my computer scanned professionally and was told they didn't think the Trojan was still active and they managed to restore access to Firefox and Thunderbird, this took 2 hours.

I remain unconvinced my computer is free of the Trojan for various issues, including a corrupted winload.efi file (I have already attempted and failed to fix this) that won't allow Windows Defender to scan in Offline mode. Various other issues such a slow applications and occasionally flickering screen suggests the Trojan might still be active.

I'd greatly appreciate if anyone has information or experience dealing with particular issue.

Scans such as, Kaspersky, Malwarebytes, Bitdefender, etc. have been run and found nothing.

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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Re-order extensions' access to page URL

This is pretty much a duplicate of https://support.mozilla.org/en-US/questions/1334684 : I have the uBlock Origin and Skip Redirect extensions installed, both work … (read more)

This is pretty much a duplicate of https://support.mozilla.org/en-US/questions/1334684 : I have the uBlock Origin and Skip Redirect extensions installed, both work by checking/modifying the URL of the site I am trying to visit.

Unfortunately, I am running into some sites that are re-directed via some tracking URLs. Here's one example I had today:

Original URL: https://sslh62px.r.us-east-2.awstrack.me/L0/https:%2F%2Fwww.allaboutcircuits.com%2Ftechnical-articles%2Fanalyzing-dc-and-steady-state-ac-circuits-with-python%2F/2/010f01832042551a-ed0a0774-ca39-4cd9-825e-a375504c6ea5-000000/c7T-m43jFRD5B3k49nHcvIOhCtM=71

As you can see, the destination URL is embedded within the tracker URL and as such, is exactly what Skip Redirect was designed to deal with. Unfortunately, uBlock Origin seems to look at the URL before Skip Redirect does and blocks it outright because it is a known tracker (awstrack.me).

If I could tell Firefox to let Skip Redirect modify the URL first (to https://www.allaboutcircuits.com/technical-articles/analyzing-dc-and-steady-state-ac-circuits-with-python/ ), uBlock Origin didn't need to block access to it.

Is there a way to change the order in which extensions are applied (i.e. get to run) when a URL is opened?

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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URL Not Update

Hello, I have issue in firefox for URL not update. I have describe details scenario in below. Ref Url: https://new.axilthemes.com/demo/react/blogar/post-list Step:-1: … (read more)

Hello,

I have issue in firefox for URL not update. I have describe details scenario in below.

Ref Url: https://new.axilthemes.com/demo/react/blogar/post-list

Step:-1: Visit Mentioned above URL.

Step-2: Change Page from Navbar Page menu and change any one.

Above two step no any issue. Step-3: Follow again Step-1; Step-4: Disturbed URL like this ( https://new.axilthemes.com/demo/react/blogar/post-list1111111) but make sure after URL change do not page refresh. Step-5: Now you can change Page from Navbar Page menu and change any one. Observe Behavior your page changed but URL not refresh and this is only happened only firefox browser.

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during you… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by SuMo Bot 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Unable to login to the ASUS router

Good morning, after today's FF update, it is not possible to login to the ASUS router (https://router.asus.com/). Yesterday everything was working fine before the update… (read more)

Good morning, after today's FF update, it is not possible to login to the ASUS router (https://router.asus.com/). Yesterday everything was working fine before the update.

1. Does not work in private mode 2. Clearing the cookies did nothing. 3. You can log into the router in Chrome. 4. I don't have plugins installed.

FF v.104, Win10Prof

Any ideas? Regards.

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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Windows font sizes and contrast

Hi all, Recently, my win 10 crashed and although I managed to recover some operative, I found to my horror that the desktop screen text size and contrast cannot be chang… (read more)

Hi all,

Recently, my win 10 crashed and although I managed to recover some operative, I found to my horror that the desktop screen text size and contrast cannot be changed now. The current default setup is a real eye sorer, so I opened personalization settings but there is nothing on how to change this very theme, other than other posts suggesting entering the regedit system files. I am very reluctant to tinker with this given the Win10 application crashes. Running maintenance doesn´t do much. I notice that Firefox also has access to this very text size and font theme for web domains, but I am very wary again of tinkering an unknown. What the heck can one do, confidently without the system resetting itself? One thing is for sure, it seems Win10 home edition update 21H1/2 versions is basically treating users very badly, as if MS wants to ignore them. Bless us all when the embedded caption suggests "ready to update to Win11". I´m highly inclined to bin it.

Asked by richwalters 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox not supported by financial institutions on Mac?

I learned the hard way about a month ago that my main bank will not work with firefox. I've now received notices from two other banks that state they only support safari … (read more)

I learned the hard way about a month ago that my main bank will not work with firefox. I've now received notices from two other banks that state they only support safari on Mac. I have run into issues with some others that will either give errors but still allow me to pass through or others that state I have an unsupported browser but still allow me to log into the site - for now.

With this wide a net, this seems to be specific to the security issues in the Mac browser. Is this already being looked into? Is this specific to the new OS and firefox integration?

While I basically trust Safari, I certainly don't want to use it unless I have to and I generally use firefox exclusively on all my Macs and PCs. Can someone shine a light on this? Is there an upgrade or update planned?

Thanks

Asked by SuMo Bot 2 years ago

Last reply by Paul 2 years ago

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PDF Emails Blank

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made change… (read more)

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust?

Thank you F. R.

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

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Switching between Google accounts

My problem is small, but it is this: every time I access a google page, my spouse's account is automatically logged in. Every time I have to switch account to mine. Is th… (read more)

My problem is small, but it is this: every time I access a google page, my spouse's account is automatically logged in. Every time I have to switch account to mine. Is there something I can do in settings to make firefox ask me or my spouse which one of us is trying to log in? I don't see where in settings I might do that.

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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when I try to download the QU210Installfiles.exe FireFox adds a .jpg to it making it QU210InstallFiles.exe.jpg

FireFox keeps putting a .jpg at the end of any file I try to download with .exe as its extension and adds a .jpg, example, when I download QU210InstallFiles.exe it change… (read more)

FireFox keeps putting a .jpg at the end of any file I try to download with .exe as its extension and adds a .jpg, example, when I download QU210InstallFiles.exe it changes it to QU210InstallFiles.exe.jpg and I cannot there for install the program because it has the .jpg added to it and it wants to open in windows media viewer instead. It never use to do this, what have you guys done....uuhhhh, any help would be nice and I thank you. Daniel Goggia

Asked by danielos2 2 years ago

Answered by danielos2 2 years ago

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Update fault

After last update V104.0.2 fire fox will not allow me to access router to change settings message given, unable to connect, can I revert to previous version of firefox as… (read more)

After last update V104.0.2 fire fox will not allow me to access router to change settings message given, unable to connect, can I revert to previous version of firefox as always worked before update

Asked by allan.pool 2 years ago

Answered by cor-el 2 years ago

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end of file errors for google and facebook

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop.… (read more)

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop. All my other sites as far as i can tell are ok. I used Edge and was able to access FB and Google on Desktop] i checked and the current version of firefox is installed on desktop

even weirder, i can access both google and FB on my laptop with firefox. I've tried syncing the two with having bookmarks etc. i can sync from laptop to desktop but not vise versa.

i thought I'd uninstall and reinstall firefox but i don't want to lose any info esp my Bookmarks on the Desktop hence why i was trying to sync the two.

My desktop is older, maybe 5-6 years, my laptop is 1 year old. Dunno if this matters. thanks, Jan

Asked by jansch135 2 years ago

Answered by cor-el 2 years ago

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Unable to Sign in with

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also n… (read more)

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also noticed that I am unable to sign in using Facebook on another website. Ity appears as if I am not getting pop-ups but I don't have popups turned off. I have restarted Firefox and still no joy.

Any help or advice would be greatly appreciated.

Asked by Emma 2 years ago

Answered by Emma 2 years ago

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Could not recover logins, keep overwrite when auto sync

Hi support team, Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud. Fortunately, I still keep all login files (json and key db fil… (read more)

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

Asked by LHien 2 years ago

Answered by Dropa 2 years ago

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plugshare.com page is missing couple of crucial menu icons

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This … (read more)

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Asked by groundie 2 years ago

Answered by cor-el 2 years ago