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  • Archived

Lost access to primary email, but can access secondary email - Firefox Login

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE … (read more)

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE CODE SENT TO MY SECONDARY EMAIL?

Asked by psalm241 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Elements take very long to load after clicking on them

To Whom It May Concern, when browsing on certain websites, some elements take very long to load. Here is an example of the issue: https://puu.sh/J3hYt/1c315cc64a.mp4 On… (read more)

To Whom It May Concern,

when browsing on certain websites, some elements take very long to load. Here is an example of the issue: https://puu.sh/J3hYt/1c315cc64a.mp4

On other browsers such as Google Chrome these elements load instantly after clicking on them.

I have uninstalled all addons and accepted all cookies, I also tried to disable hardware acceleration, all to no avail.

Best regards,

wuqd

Asked by wuqd 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Add-on was at the top of the right-click menu, but now it's been moved down.

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minu… (read more)

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minutes ago, this menu item was at the very top of the list (i.e. above "undo" and all the rest), but now it's been moved down with all the other add-ons. Image for further clarity.

The add-on hasn't been updated in 6 years, so it's certainly not that. I don't recall doing anything to make it change, but before this, it had been at the top of the menu ever since I added it maybe 2 years ago. Is there any potential way to restore this functionality? The fact that it appeared at the very top of the menu might have been a bug, but if that's the case, it was certainly a convenient one.

Anyway, I'll be looking forward to hearing from you fine folks in this community.

Asked by WonkySplonky 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox crashing on multiple machines

I cannot seem to narrow this down. I am getting a ntdll.dll exception within the error that I see in Event Viewer -> Application logs. This issue is reproducible on tw… (read more)

I cannot seem to narrow this down. I am getting a ntdll.dll exception within the error that I see in Event Viewer -> Application logs. This issue is reproducible on two different computers, opening various sites. I suspected it was extensions (as those would be a commonality) but I had the same crash occur in Troubleshoot Mode. It does happen less frequently on a newer machine, but it still happens. I find that opening something such as YouTube or The New York Times makes it crash faster, meaning some performance thing.

Attached are two distinct errors that happen each time.

Asked by peter608 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost account after restarting computer?

Hello, I just recently restarted my computer. After I did, Firefox asked me to sign in again. I did, but now I'm on a new account without any of my other profiles. This h… (read more)

Hello, I just recently restarted my computer. After I did, Firefox asked me to sign in again. I did, but now I'm on a new account without any of my other profiles. This happened once before and I was able to get my old account back, but I forgot how I was able to do that. How can I sign back into my old account?

Asked by lilysmith215.987 1 year ago

Last reply by cor-el 1 year ago

  • Archived

ReCAPTCHA doesn't load on some Firefox (v100.0.2) pages (& sometimes a 'Pay Now' button or similar)

Dear Firefoxers, Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is … (read more)

Dear Firefoxers,

Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is powered by Google? I could be blocking Google content too much within my Firefox browser?

My wife is a long-term Chrome fan and says, "I don't know why you bother with Firefox, Chrome is much better", but I rebuke and say, "No! It's been great over the years, I've been using it since 2003".

Do I need to change my settings somewhere? At times certain pages don't load - it'll say 'Click Verify; or something similar and the 'Verify' button doesn't appear - I load the same page in Chrome, and boom, it's all there.

Am I doing something wrong with Firefox? I have version 100.0.2 (64-bit). Or is it time to give in to the mighty Google and go to Chrome after loyally using Firefox/Mozilla since 2003? (A daft thing to ask on a Firefox forum, I know!).

Many thanks if you can help or advise.

Asked by electronic78 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

pictures popping up on web pages

I use a touch screen HP laptop. And when I shopping or just reading news and there is a picture on the page or site it pops up, even if I do not touch it. I can not see t… (read more)

I use a touch screen HP laptop. And when I shopping or just reading news and there is a picture on the page or site it pops up, even if I do not touch it. I can not see the text behind it. I know it is a setting some here because if i go to trouble shooting mode it does not happen. i have checked and unchecked every thing I can fine and nothing helps but trouble shooting mode. So when I close out and reopen Firefox trouble back. I have not tried other browsers because I only like Firefox

Asked by neiler2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Supposed" added security

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device agai… (read more)

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device again, your system ignores it. This "Added Security" is not helpful. nor is it adding any security to anything. All you are doing is making me look for other web browsers. Google Chrome does not do this. Safari does not do this. Opera does not do this. I do not need to be contacted via text message, OR ANY OTHER WAY, to gain access to MY email account. Stop holding me hostage!!

Please tell me how to get rid of this absolutely horrible "feature."

Asked by shremson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Jenkins error

Hello, In running version 100.0.2 (64-bit) and recently started getting the below error in Jenkins No valid crumb was included in the request(have been running Jenkins … (read more)

Hello,

In running version 100.0.2 (64-bit) and recently started getting the below error in Jenkins No valid crumb was included in the request(have been running Jenkins for over 2 years and never had this issue)

When I switch over to a Private Window the issue no longer occurs.

I tried the exact same webpage in Chrome browser and it works without having to go to a private mode.

Any Ideas ?

Asked by swreg 1 year ago

Last reply by cor-el 1 year ago

  • Archived

abrir arquivos em novas abas

Olá. Quando eu clico em alguns arquivos eles estão abrindo na mesma aba. Isso acontece principalmente no WhatsApp. Eu gostaria que os documentos fossem abertos em nova ab… (read more)

Olá. Quando eu clico em alguns arquivos eles estão abrindo na mesma aba. Isso acontece principalmente no WhatsApp. Eu gostaria que os documentos fossem abertos em nova aba.

Asked by sheyla.ssiso 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Stop "awesome address bar" stealing my searches

I cannot find the right thing to change in about :config to stop the address bar stealing all my searches, it is quite irritating. I have just bought two new compute… (read more)

I cannot find the right thing to change in about :config to stop the address bar stealing all my searches, it is quite irritating. I have just bought two new computers and on first I managed eventually, but have been 8 hours trying to figure it out ( as in what I did before) I am not tech savvy so only managed before by searching info online. Can anyone help with this ?

Asked by sparrow08 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Error on website only on firefix browser

Hi there, I have not been able to log into my school account from my firefox browser which is my preferred browser. I thought it was something with my school account, but… (read more)

Hi there, I have not been able to log into my school account from my firefox browser which is my preferred browser. I thought it was something with my school account, but i discovered i can open it on any other browser out there. Any suggestions? I have cleared all cookies from this site. Thank you in advance,

Linda R.

Asked by lindamcr14 1 year ago

Last reply by cor-el 1 year ago