microsoft video extensions

In the Microsoft Store there are all these updates for video extensions like "AV1 Video Extension". Should I be doing these updates? Do they make any difference to stream… (read more)

In the Microsoft Store there are all these updates for video extensions like "AV1 Video Extension". Should I be doing these updates? Do they make any difference to streaming video on the Firefox Browser?

Asked by jasonsz 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Pass PC scan

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help… (read more)

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help

Asked by Lauren G 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Blocked confirmations on website; now website doesn't work.

I was using Lightspeed today, and the website pops up a confirmation dialog box (probably through JavaScript) so that you can confirm that you want to do a specific actio… (read more)

I was using Lightspeed today, and the website pops up a confirmation dialog box (probably through JavaScript) so that you can confirm that you want to do a specific action. I got annoyed with the dialog and clicked the included "Don't allow this website to show prompts anymore" box when I hit OK. But now it won't perform any action that requires you to hit the OK in the prompt, so I need to make the dialogs come back so I can do my job. I can't find any setting anywhere in the browser that I have actually disabled or changed by hitting the box in that prompt.

Asked by Adam Wright 6 months ago

Last reply by Terry 6 months ago

Text boxes duplicating in certain websites

Using text boxes such as comment sections in certain sites will "duplicate" the boxes directly over it Scrolling up and down will lock the boxes on screen and leave multi… (read more)

Using text boxes such as comment sections in certain sites will "duplicate" the boxes directly over it Scrolling up and down will lock the boxes on screen and leave multiple traces of the text boxes Refreshing the page will remove the boxes temporarily but will happen again Happens inconsistently on multiple websites Site shown under is dcinside.com

Asked by Bada 6 months ago

Last reply by zeroknight 5 months ago

Youtube won't play with hardware acceleration

YouTube won't start playing in Firefox. No add-ons enabled. The page is fully loaded, but clicking on Play makes nothing. The fix is to disable "User recommended perform… (read more)

YouTube won't start playing in Firefox. No add-ons enabled. The page is fully loaded, but clicking on Play makes nothing.

The fix is to disable "User recommended performance settings" and then disable "User hardware acceleration when available".

The problem is that hardware acceleration is enabled by default. In Edge or Chrome hardware acceleration is also enabled but it won't break YouTube.

Asked by Andrii 5 months ago

Last reply by zeroknight 5 months ago

Sync not restoring bookmarks after a windows reinstall

In the past when I reinstalled Windows and then Firefox, I would sign into my account and all my bookmarks/addons etc. would automatically get reinstalled. Today I had t… (read more)

In the past when I reinstalled Windows and then Firefox, I would sign into my account and all my bookmarks/addons etc. would automatically get reinstalled. Today I had to reinstall Windows and when I logged into my firefox account, nothing happened. Does Mozilla no longer keep these settings for us? I don't have any other devices to sync off of and never have, so where did all those settings come from when I did previous reinstalls?

Asked by long.paul 5 months ago

Last reply by cor-el 5 months ago

Reinstall Location

I made a mistake and installed Firefox in the wrong location. I uninstalled and attempted to reinstall where I wanted the software to be. The installer now tells me that… (read more)

I made a mistake and installed Firefox in the wrong location. I uninstalled and attempted to reinstall where I wanted the software to be.

The installer now tells me that I had Firefox before and will only reinstall it in the previous directory. No other option is offered.

I am LONG used to being deprived of user choice by the likes of Microsoft or Apple, but Mozilla SHOULD KNOW BETTER.

Can you help?

Thank you.

Asked by Colin Hughes 5 months ago

Last reply by James 5 months ago

updates delete personal toolbar

everytime you update firefox, i loose my personal toolbar that took me a long time to set up. how do i get it back without all the work? also, what happened to the printe… (read more)

everytime you update firefox, i loose my personal toolbar that took me a long time to set up. how do i get it back without all the work? also, what happened to the printer icon in the main toolbar?

Asked by kim97 5 months ago

Last reply by Terry 5 months ago

OSX Firefox startup new window error message

Here is screen shot: My iMac is OSX. I use Firefox browser most of the time. I had used Safari years ago. Chrome had rarely been used. Firefox problems recently began… (read more)

Here is screen shot:

My iMac is OSX. I use Firefox browser most of the time. I had used Safari years ago. Chrome had rarely been used. Firefox problems recently began. Please help.


'

Asked by handymannw 5 months ago

Last reply by cor-el 5 months ago

Malfuntion of "Reload Tab"

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles] I am using Firefox 119.0.1 under W… (read more)

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles]

I am using Firefox 119.0.1 under Windows 10 Home Version 22H2 OS build 19045.3693

I had the page open in Firefox before the owner corrected the typo.

Immediately after the correction was online, all other browsers displayed the corrected version. But even now, hours later, after many resets by "Reload Tab", the Firefox tab still displays the typo-version.

I consider this to be a malfunction. "Reload tab" should bypass all caches, and reload the whole page directly from its server. - Is this a known bug? - If "Reload Tab" does not go to the source bypassing all caches, what doe it do? - Is there a workaround?

Asked by Eric Ferguson 5 months ago

Last reply by cor-el 5 months ago

Mozilla + Nord Pass extension

Using Nord Pass extension on Mozilla fine until today, when clicking on the green icon for stored username and password, this appears - "sudden error message : can't… (read more)

Using Nord Pass extension on Mozilla fine until today, when clicking on the green icon for stored username and password, this appears - "sudden error message : can't handle ITEM/URL_SEARCH type message"

Asked by matread13 5 months ago

Last reply by zeroknight 5 months ago

Javascript

Further to my request this week, where Ididn't reach the right forum. I searched in Firefox help and found nothing. Problem: How do I enable javascript Required to acc… (read more)

Further to my request this week, where Ididn't reach the right forum.

I searched in Firefox help and found nothing.

Problem: How do I enable javascript

Required to access a slide presentation.

Give the tech steps.

Thanks in advance.

Andre

Asked by Andre 5 months ago

Last reply by Paul 5 months ago

Bookmark toolbar disappears after typing in the website search bar or clicking on link

Why does my tool bar disappear after typing in website in search bar? Book marks appear when I open a new window, however as soon as I type something in the search bar o… (read more)

Why does my tool bar disappear after typing in website in search bar? Book marks appear when I open a new window, however as soon as I type something in the search bar or click on a website the book marks disappear. I have to open a new window for them to reappear again. I didn't change any settings, it happened on it's own. I've added a screen shot for when I open a new window (book marks appear) and a screen shot for when I've typed something in the search bar (book marks disappear). Thank you!

Asked by sarahsviolets 5 months ago

Last reply by cor-el 5 months ago

Yahoo Mail

I have a personal ' writing email' template in Yahoo mail which I use for a specific community. It contains relevant information which saves me from having to type it in… (read more)

I have a personal ' writing email' template in Yahoo mail which I use for a specific community. It contains relevant information which saves me from having to type it in everytime I email the community. However, of late when using 'Compose' the template appears but when I try typing below the salutation I cannot use the 'Enter' button to move the cursor down the page to create the body text. Consequently my emails are just one line of type with no paragraphing.

Why is this?

Asked by James Mason 5 months ago

Last reply by Terry 5 months ago

Picture in Picture toggle

Is there a way I can disable the "Pop out this video" button on the video player itself but keep the toggle present in the url bar? I have attached the pictures of what I… (read more)

Is there a way I can disable the "Pop out this video" button on the video player itself but keep the toggle present in the url bar? I have attached the pictures of what I am talking about I don't like the pop out button appearing on the video everytime I try to use my mouse around the video player but like the option of picture in picture seems like a good option for me.

Currently if I try to disable the button from the menu after right-clicking, it also disable the button present in the url bar.

Asked by Tanishq Chand 5 months ago

Last reply by cor-el 5 months ago

Can't delete mozilla account, keep getting "Incorrect Password"

Hi, I want to delete my acccount entirely and start fresh, I login to the website just fine, but when going to the "Delete Account" button I keep getting an "Incorrect Pa… (read more)

Hi, I want to delete my acccount entirely and start fresh, I login to the website just fine, but when going to the "Delete Account" button I keep getting an "Incorrect Password" pop-up.

I've changed the password twice now, logged in just FINE, yet keep getting told I'm using the incorrect password when trying to delete my account.

I've tried on multiple different browsers now to delete the account and it's just not working.

I really wanted to swap over to Firefox but everytime I try, I get some insanely stupid issue that never ends up being resolved, I've found another thread from 2021 about this and they stated it never got fixed and they had to make a whole new email just to use the service.

Asked by Seanzu 5 months ago

Last reply by cor-el 5 months ago

restrict/allow addons on certain domains

I want extensions to have white/black-lists, so they're only allowed or blocked on certain pages e.g facebook container ruins instagram experience... and I can't block it… (read more)

I want extensions to have white/black-lists, so they're only allowed or blocked on certain pages e.g facebook container ruins instagram experience... and I can't block it on *instagram.com* Such feature would significantly enhance UX on firefox

Thanks, Rob.

Asked by Robert Balejik (balu) 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago