Showing questions tagged: Show all questions

KP.org site problems

I can log into KP.org ok. Often while clicking on an option the screen goes mostly blank. click refresh and I only get a flash of the Kaiser screen. If I use Chrome the … (read more)

I can log into KP.org ok. Often while clicking on an option the screen goes mostly blank. click refresh and I only get a flash of the Kaiser screen. If I use Chrome the site works as normal. Please see what you can do, Chrome is not my favorite

 Jerry Hirst

Asked by Jerry Hirst 4 months ago

Last reply by cor-el 4 months ago

Need access to all my bookmarks

Hi, My computer was wiped without a backup and my browser was thus deleted along with my logins and bookmark folders. I am now unable to log back in to that specific acc… (read more)

Hi,

My computer was wiped without a backup and my browser was thus deleted along with my logins and bookmark folders. I am now unable to log back in to that specific account and retrieve my bookmarks. I'd really appreciate help with this.

Thanks, Aman

Asked by Aman Bhardwaj 4 months ago

Last reply by jonzn4SUSE 4 months ago

Mozilla VPN

I have cancelled my subscription which you say you will return if I cancel within 30 days? Is that correct. Also I want to cancel the VPN on my desktop and phone now bu… (read more)

I have cancelled my subscription which you say you will return if I cancel within 30 days? Is that correct. Also I want to cancel the VPN on my desktop and phone now but I can't see how I can achieve this. I would be grateful for your help.

Thank you.

Asked by patricia.clements 4 months ago

Last reply by Paul 4 months ago

add-ons and extensions

How can I remove extensions? I'm blocked from Google with the same screen no matter what I do. It says search.funsafetabsearch.com thanks … (read more)

How can I remove extensions? I'm blocked from Google with the same screen no matter what I do. It says search.funsafetabsearch.com thanks

Asked by tanyaabrams99 4 months ago

Last reply by cor-el 4 months ago

Unable to get Amazon.co.uk option for search bar.

First of all, I have already changed my about:config browser.search.region preference to GB. When I try to install the amazon search engine for amazon.CO.UK, via the m… (read more)

First of all, I have already changed my about:config browser.search.region preference to GB.


When I try to install the amazon search engine for amazon.CO.UK, via the magnifying glass on the search bar, I get this message.

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

Please help.

Asked by dennism.inbox 4 months ago

Last reply by ThePillenwerfer 4 months ago

Not able to access Macy's department store website

I am not now able to access the Macy's department store website. Here is the error message I receive when I try: You don't have permission to access "http://waf-failov… (read more)

I am not now able to access the Macy's department store website. Here is the error message I receive when I try:

You don't have permission to access "http://waf-failover.macys.com/prod/WAF_Failover/WAF_error_page.html?" on this server.

Reference #18.cf94d817.1722504206.34c574ac

https://errors.edgesuite.net/18.cf94d817.1722504206.34c574acWhat does the following message mean?

How do I correct this problem?bold text

Asked by jacynlewis 4 months ago

Last reply by cor-el 4 months ago

I cannot verify anything by phone number

Dear Firefox, I want to install any VPN app to access my Bank account, but my phone number is not available because I am outside the Americas. Can you let me know how ca… (read more)

Dear Firefox, I want to install any VPN app to access my Bank account, but my phone number is not available because I am outside the Americas. Can you let me know how can I install and use any VPN program you provide? Thank you so much for your help!

best, CAN

Asked by CAN 4 months ago

Last reply by jonzn4SUSE 4 months ago

No video with supported format and MIME type

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.… (read more)

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.html The same movie works on Chrome but not on Firefox. Can you help ? Thanks ! Joanna

Asked by amexia 4 months ago

Last reply by cor-el 4 months ago

Trying to reset to default user Agent

dom.push.userAgentID 9222cf81d084464d9818890b2d9facde is what i get when i select show only modified preferences. Also my About This Mac says my OS is 13.6.7 and as you … (read more)

dom.push.userAgentID 9222cf81d084464d9818890b2d9facde is what i get when i select show only modified preferences. Also my About This Mac says my OS is 13.6.7 and as you can see listed below it says 10.15. something strange is going on and has been for a long time. I deserve my privacy just like everyone else! I have no idea what this could be. Any help would be great. Thanks, Gino

Asked by Ginokan2 4 months ago

Last reply by James 4 months ago

I cannot access my saved addresses on firefox macos nor or change them on firefox ios

I use firefox on mac as well as on my iphone. I am attempting to update the saved address and credit cards on my profile. Using the web browser, I can navigate to setting… (read more)

I use firefox on mac as well as on my iphone. I am attempting to update the saved address and credit cards on my profile. Using the web browser, I can navigate to settings and see my saved passwords but there is no option to view or edit my saved addresses. The only result shown when I search for addresses is the sync option to change if I am syncing that across my devices but not to change or view it or my saved credit cards for that matter. I am currently on 128.0.3 on my computer. I also have tried to update the address and credit cards on my phone app where I am able to access the saved information and at least see it but there is no option to edit. Tapping or swiping on the addresses do nothing. Pressing and holding will highlight the addresses but nothing will happen. Please help me use this product. I have been on firefox for 10+ years and have enjoyed the offerings but am incredibly frustrated not being able to see or edit my information. Thank you

Asked by coadster7 4 months ago

Last reply by jonzn4SUSE 4 months ago

On two different pages of the same site, Firefox can play mp3 files on page but gets error message on the other

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions … (read more)

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

Asked by Moshe ben Asher 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Nutshell Marketing images not working in Firefox only

I use a CRM program called Nutshell for email marketing. For the past 2 years, it has worked perfectly in Firefox. As of 2 days ago, images no longer show up in the marke… (read more)

I use a CRM program called Nutshell for email marketing. For the past 2 years, it has worked perfectly in Firefox. As of 2 days ago, images no longer show up in the marketing emails. The same thing is happening in Firefox on both my Windows machine and my Mac. Nutshell told me to uninstall and reinstall Firefox, but that didn't help. If I use the "Refresh Firefox" command, the images show up but only briefly, then they're gone again.

I can use Chrome instead of Firefox and everything works, but I would prefer not to. Any suggestions?

Asked by tonya8 3 months ago

Last reply by cor-el 3 months ago