Firefox Support Forum

Hi, I recently needed to wipe my drive and reinstall my windows install. Since i was connected to a Firefox account and enabled sync i thought that all my extensions and bookmarks would show up when i logged back in on my newly reset computer. But problem is that i just logged in and nothing is sync, i lost everything! Is there any way to get it back somehow or is everything lost?

Thank you!

hello and good day to whom ever this massage gets to.

I just updated my windows at my work pc and all my programs were deleted and so I got signed out of all my accounts. I reinstalled firefox and tried to sign in but because its been a while I couldn't remember my password and had to reset it. but after all this and when I finally got into my account (with the same email address I was using until now) no matter how many times I click sync, nothing gets added to my bookmarks, history, passwords, etc.

then I checked with one on my phone to see whether that was working or not, and that was signed out as well and asks me to sign in again. I've been using this browser for years now and have many save information on this account I CAN'T LOSE ALL THAT. the primary account was on my laptop which is at home and currently I am terrified of turning that on and finding everything's gone again. please help me get my info back. I can't remember years of saved bookmarks and passwords.

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

My windows got corrupted had to reinstall everything and this means i have lost my old Firefox account password is there anyway i can get all those saved passwords as i need them. Any help would be great

Dear help team,

First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe.

I recently got a new Macbook. I've installed Firefox to it (my primary browser) and want to sync Firefox to it. I have Firefox on my iMac and my iPhone. However, my password is from 2014 and I can't seem to remember it no matter how many times I try. If I choose a new password, it gives me a warning that I will lose my account information, including my bookmarks, add-ons, history, etc. I really don't want to lose that info! I have spent a long time personalizing my Firefox.

Pleeeease tell me there's some other way to sync Firefox to my new laptop (when I can't remember my super old password).

Thanks in advance for your help! Best, Jason

I've logged in on a brand new installation of macOS (Ventura), but it does not sync my logins, passwords, etc. The settings for the sync are also enabled and it works fine on Windows and Linux. Also tried rebooting, but no luck so far.

I am logged into my Mozilla account on four devices: Laptop Linux, Desktop Linux, Desktop Windows, Phone Android. However, when I try “Send tab to device” or list the devices in the account settings, the two Linux devices are not shown separately, so I can’t send a tab from Laptop Linux to Desktop Linux or vice versa. In fact, when I edit the Device name on either of the Linux device, that name will also be shown on the other device.

How is this possible? How can I disentangle the two devices?

Trying to sync between my PC and my iphone. Every time I've attempted it I've gotten this type of error report. And when I press sync on my iphone it tells me that sync is offline. I've logged out and back in a few times on both devices and I've also tried turning sync on and off again and it's not working. Tried syncing again and it didn't show up on my other pc either.

1705467584142 Sync.LogManager DEBUG Flushing file log 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584148 Sync.LogManager DEBUG Log cleanup threshold time: 1704603584148 1705467584158 Sync.LogManager DEBUG Done deleting files. 1705467586817 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467587873 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588918 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588923 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468406145 FirefoxAccounts TRACE observed topic=push-message, data=chrome://fxa-device-update, subject=[xpconnect wrapped nsISupports] 1705468406145 FirefoxAccounts TRACE FxAccountsPushService _onPushMessage 1705468406145 FirefoxAccounts DEBUG push command: fxaccounts:device_connected 1705468406145 FirefoxAccounts INFO fetching updated device list 1705468406145 FirefoxAccounts INFO Already fetching device list, return existing promise 1705468406164 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 1705468408408 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 200 1705468408409 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1703654006162: code: 200 - Status text: 1705468408409 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -409 1705468408409 FirefoxAccounts INFO Got new device list: 0114f71fc43f1c0abec31f11ea4c4f8c, 21486e339a18328ea65760b3cfdc661e, 73c3e7eb9def85f369143f46fe5ad619, c7ab28df9f8b9556bcb602d268c3282e 1705468408410 FirefoxAccounts TRACE Our push subscription looks OK 1705468408410 FirefoxAccounts INFO updating the cache 1705468448524 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468448533 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450556 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450676 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468451026 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1705468451026 FirefoxAccounts DEBUG getOAuthToken enter 1705468451026 FirefoxAccounts TRACE getCachedToken returning cached token 1705468451026 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468451026 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1705468451226 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1705468453581 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468453583 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468454872 Sync.Service DEBUG User-Agent: Firefox/121.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.123.0.20240108143603.desktop 1705468454872 Sync.Service INFO Starting sync at 2024-01-16 23:14:14 in browser session 8sHSUqIJcFhS 1705468454872 Sync.Service DEBUG In sync: should login. 1705468454872 Sync.Service INFO User logged in successfully - verifying login. 1705468454872 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1705468454873 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1705468454873 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468454873 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1705468454873 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager INFO Getting sync key 1705468454873 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1705468454873 FirefoxAccounts DEBUG getOAuthToken enter 1705468454873 FirefoxAccounts TRACE getCachedToken returning cached token 1705468454873 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468454873 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1705468507773 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398862 - NS_ERROR_NET_TIMEOUT 1705468507773 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507773 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1705468507773 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507773 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1705468507774 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507774 Sync.ErrorHandler ERROR Sync encountered a login error 1705468507774 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1705468507775 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468507776 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1038:15) JS Stack trace: onNotify@service.sys.mjs:1038:15 1705468507776 Sync.Service DEBUG Not syncing: login returned false. 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Hi,

Firefox recently upgraded automatically, but the new version had a graphics glitch in the bookmarks toolbar. I decided to downgrade to the previous version, but now I've lost all my bookmarks and passwords even though I am signed in to my Sync account. How can I recover them? I really need that data for my work so I hope you can help me. Thanks in advance!

Hi. I have problem with firefox account addon. I acidenty remove it from the addon menu(that one on the right up corner in firefox) and i can't find it in addons setings. how can i add it again to addon menu?

Hello, I just noticed that at the top of my settings menu there was a flag saying that I was not logged in to Firefox. I clicked the link and logged in. Bam, all my settings disappeared! I have special colours and fonts because I am partially sighted. It is now very difficult for me to use my browser. How can I get my settings back, please?

Dear Firefox Team,

I am using Firefox in two laptops, one Win10 and one Win11. My situation is as the following:

1. Bookmarks in two laptops have already been synced. 2. On laptop1 I login Firefox, delete some bookmarks, and sync. 3. On laptop2 I login Firefox, sync, then all my deleted bookmarks are restored in laptop2. (4. If I login Firefox on laptop1 later, deleted bookmarks come back too.)

I expect 3. not to happen because I expect Firefox uses data modified time to decide which is the latest. However the above situation keeps happening.

Could you please guide me how to not restored deleted bookmarks? Thank you.

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, instead of my email address. (see the attached pictures which I captured from my mac and a virtual machine running Firefox ESR on Debian. Another test on the flatpak version on the vertural machine apears to be normal.

Checks on account activities indicates the login histroy exsits, yet the syncing function remains unavailable.

the browser on the Mac is Version 102.0.1 (64-bit) which apears to be up to date the browser on the virtual machine is Version 91.11.0esr (64-bit)

information for the systems and machines can be found in the pictures attached.

I formatted my computer and logged into firefox, but all of my things are gone. No bookmarks or anything. I've never had this problem before when formatting, so I'm hoping it's still somewhere? Thanks in advance

Hi. I bought new pc, and i'm trying to set up mozilla with all my passwords and bookmarks, from old pc. But after i logged in, bookmarks and passwords dont appear in a browser. I had so much important stuff there that im now kinda scared. Thanks for any help in advance

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I can work from home, I would like to keep my bookmarks, history, etc. synced.

While at work, when I start Firefox, it says that I am running an older version of Firefox and either need to create a new profile or exit to avoid problems. So I create a new profile, then update to 117, then restart Firefox, and things are fine for a bit. Eventually though, if I exit Firefox, it will go through this cycle again the next time I start Firefox. When I check the version after starting, it says that I am on version 115, even though I already updated to 117. I went into about:profiles I saw that there were several profiles there: default, default-release, then default-release-1, 2, etc., with the most recent number being the one currently in use.

Could this be some sort of organizational setting that is preventing the update from sticking? Is 117 not 'backwards compatible' with 115, so to speak, with regards to syncing? Any way to work around this? Any insights here would be appreciated.

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

I can't see the SYNC option in Settings so I...

Use about:config to change identity.fxaccounts.enabled = true I can now see 'Sync' in Settings When I go to "Sign into Sync", after I enter my password, it hangs for 10 seconds, then says Working, then always just hangs there forever. If I login to Mozilla using a different tab, it signs in ok.

I have tried this after successfully changing the password, and after restarting firefox.

I am using the latest Firefox version.

Any suggestions gratefully accepted.

I set up a new installation of Firefox on a different computer and sync'd my account to it. This resulted in losing all of the multi-account container settings on my primary computer. Is there a way to restore these settings? I do have another computer that I have not used since syncing the new one, if that helps.

What could I have done differently to avoid this (possibly on my new device)? Thanks