Firefox Support Forum

I just ran "C Cleaner" to clean my computer. At the end, it said to ask the browser if there is a 64 bit Windows compatible version available? It takes 21 seconds to open my browser. That seems like a long time. The message went like this "\??\C:\ Program Files(x86)\MozillaFirefox\firefox.exe" How do I know what version of Firefox I am using?

Firefox 97 installed itself , and now I have two print dialogs each time I go to print something. I have the system print dialog , and the Firefox print dialog. Does anyone one know a way to turn of the Firefox dialog in 97?

I fixed it in earlier versions by setting

print.tab_modal.enabled = false

...but in Firefox 97 it seems this no longer does the job.

Grateful for any advice.

I have always had the Print UI disabled by setting print.tab_modal.enabled to FALSE. Since the Version 97 update today, this is not working. The FALSE setting is still there under about:config but the Print UI dialogue now keeps coming up.

Hello there , I am trying to modify the menu-bar dropdown items when I hover over the list that opens with my mouse ( the dropdown list of any of Help , Tools , Bookmarks , History etc...). It is barely noticeable. I can hardly see the item chosen. I could use some help using the css. I am using FF93 and my platform is win7. Thanks look4

Lately I've found on a number of occasions that I've pasted the URL of an image into the Firefox address bar, but instead of the image loading, it's somehow led to a page opening - even though the URL STILL shows that it's an image and not a page?

Here's an example: https://64.media.tumblr.com/tumblr_m0p5jy7Lhh1qzfdsjo9_250.gif If I paste this GIF URL into the address bar, it often loads a page which says "tumblr" in the corner. But sometimes it just loads the image!?

Any idea what's going on here?

This tab [ https://www.weatherforyou.com/maps/elmira-mi-interactive/45.06444/-84.85611 ] worked just fine before the last update (101.0 for W7), and now it doesn't. It should show a radar map of my local area. Just FYI.

I have been trying to log on to my router page for months! I was able to log-on once only. I have tried everything, with no luck. It seem as though Firefox is using AI within the browser for certain things... Why isn't there a better way to log-in to the Browser Page for using your router? it should not be so complicate being that many people use them.

Upgraded to version 101.0 after getting the pop-up prompt and now every site I visit is taking at least twice as long to load and display compared to yesterday. (Even this support site!)

It has to be something in this release and not my connection, because:

• My mail client is completely unaffected and is behaving normally.
• I tried accessing the sites that were loading/displaying slowest using Opera, and they loaded as fast as they had in Firefox previously.
• Nothing else that uses my internet connection is working any differently than yesterday.

I also cleared the Firefox cache. No improvement.

It's not my add-ons because the only one I have installed is uBlock, which is recommended in various help articles here at the support site.

Nothing in the knowledge base has proven helpful.

Is anyone else having this problem? Is there some tweak I need to make in about:config to fix this? Or is this another case of "wait until the next release", yet again???

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the whole company. It is affecting only one of my 4 computers. The setup will not show a button to turn it on or off and no pop up ever. Firefox and Chrome same problem.

How do I turn off the automatic desktop download? Every time I open a file it downloads it to my desktop without permission. This is beyond irresponsible and dangerous to the end user. I assume you have a team standing by to assist in removing virus' and restoring people's computers.

hey folks,

since today firefox wont load any websites out of troubleshoot mode. not even settings/ about:config. if i open a page in a new tab it just stays blank and nothing is happening.

in troubleshoot mode i turned off hardware acceleration - nothing changed after restart. i updated the runtime file "Visual Studio 2015, 2017, 2019, and 2022", which is suggested in different help-posts, i deactivated all addons, i created a new profile and also tried an imported one from eralier today - so far nothing has worked.

i also reinstalled firefox with version 99/ version 101 two times, after i cleared %APPDATA%-data.

im also just using windows defender as antivir.

please elp, i'm out of ideas.

My WIN7 computer RAM/CPU is being totally overwhelmed by about 5 to 15 times too many process instances that are probably due to Fission (that I have already set Fission autostart to false) and/or a contributing factor may be that there are 3 instances of Firefox showing up in my Default Programs when only 1 instance shows up for everything else.

Hope you can help with this Firefox browser situation because I really would hate to have to rely on an Internet browser provided by the corruptible rich of this country/world.

Please provide some relief as soon as you can.

TIA, Tim

I am trying to login into my account on Payhip, an online store platform. On the login page, there is no recaptcha box. I log in. On the next page, I get an error saying I didn't confirm I'm not a robot. I can log in just fine on my phone. This is happening in the web browser. I contacted Payhip and they say there's nothing they can do, on their end the recaptcha is working just fine, it's done through Google. They told me to log in another day and see if it clears up. It hasn't. I cleared cookies, I used the site in troubleshooting mode (same problem), I turned off enhanced tracking protection to see if I was blocking something, and again, nothing changed. Any ideas, anyone?

How does one specify which program opens a .zip file after it is downloaded?

Presently, the download functions properly, but when I click on the file, VLC media player opens; have no idea why; how can I specify 7-zip File Manager instead?

Thank you. Appreciate.

I’ve not had much success with my online searches to learn the details about what takes place when Firefox syncs browser information across devices. To keep things simple, assume I interested only in syncing bookmarks and staying within the Firefox environment, i.e., no syncing to another browser. Please note that I am NOT asking for help in setting up Sync on different devices or in how to turn Sync on and off. Rather I am seeking help to understand what “sync” means, that is, the details of the sort of information transfers that take place between individual devices and the Firefox Sync server.

Here’s what I currently understand. After signing in to my Firefox account on Device 1, setting up syncing on that device, specifying that I want only bookmarks to be synced, and turning syncing on, the set of bookmarks on Device 1 is sent to be stored on a Firefox server. After that, whenever one is signed in to the Firefox account on Device 1 and syncing is turned on, any changes to the bookmarks on Device 1 will "automatically" (but I don't know how quickly) end up being reflected in the set of bookmarks stored on the server. Fine so far.

In addition to Device 1 I have another device, Device 2 which has not been set up for Firefox Sync. It has its own set of bookmarks. Some of them are also on Device 1, some are not. I sign into my Firefox account on Device 2 and set up syncing on it. I follow the steps for doing this in https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer, “Connect additional devices to Sync.” I then click Sync Now. OK, now what happens?

1A. Do the bookmarks in Device 2 get added to the bookmarks stored in the Firefox Sync server? 1B. Do the bookmarks NOT in Device 2 get deleted from the bookmarks stored in the Firefox Sync server?

OR

2A. Do the bookmarks stored in the Firefox Sync server get added to the bookmarks in Device 2? 2B. Do the bookmarks NOT stored in the Firefox Sync server get deleted from the bookmarks in Device 2?

After whatever transfers of bookmark between Device 2 and the Firefox Sync server take place, and assuming that I’m still signed in to my Firefox account on Device 1 and that syncing on that device is still turned on, what sort of transfers of bookmarks takes place between the new set of bookmarks stored in the Firefox Sync server and the set of bookmarks already on Device 1?

3A. Do the bookmarks then present in the Firefox Sync server get added to the bookmarks in Device 1? 3B. Do the bookmarks no longer in the Firefox Sync server get deleted from the bookmarks in Device 1?

Finally, what happens to the set of bookmarks in Device 1 and Device 2 if I’m simultaneously signed in to my Firefox account, syncing is turned on in both Devices 1 and 2, and a bookmark is a) added to either device OR b) deleted from either device?

I’m sorry this message is so long, but I’ve wanted to be clear about the things I don’t understand in regard to Firefox Sync. I’d really appreciate what anyone can say to help me clarify these points. Thanks so much.