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My touchpad scrolling has stopped working for websites (including the Firefox website!).

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfw… (read more)

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfway on the page. Sometimes up and down keys for scrolling do not work. However, I can scroll in Windows with no problem. Any help would be appreciated.

Asked by william.hirshman 2 years ago

Last reply by YongHan 2 years ago

  • Archived

Web Page Navigation Problem (PgDn)

I am having a problem using "Page Down" with Firefox 99.0.1 64 Bit on Windows 10. Specifically, when I click on the "PgDn" button the page only goes down for a few clicks… (read more)

I am having a problem using "Page Down" with Firefox 99.0.1 64 Bit on Windows 10. Specifically, when I click on the "PgDn" button the page only goes down for a few clicks then it goes back to the top of the page on the next click. I am having the same problem with "Arrow Down," "Mouse Wheel Down," etc.

Asked by lmoore44052 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

How to get rid of leftover separators in bookmark menu?

I removed everything from the bookmarks menu that I don't need. Now there is a battery of separators left, consuming menu space. See attached screenshot of German Firefox… (read more)

I removed everything from the bookmarks menu that I don't need. Now there is a battery of separators left, consuming menu space. See attached screenshot of German Firefox version.

How to get rid of at least four of those five separators?

Also, it would be great to have all my bookmarks at the top of the menu, while all that stuff I rarely need (Show bookmark sidebar, More bookmarks, Bookmars symbol bar ...) is at the bottom. Is there an way to change that?

Asked by peter596 2 years ago

Answered by cor-el 2 years ago

  • Archived

Firefox is not allowed to view a web page

Hello I have just created a Google Site. Everytime I try to open it I get the below message (see screenshot) Firefox Can’t Open This Page To protect your security, acco… (read more)

Hello

I have just created a Google Site. Everytime I try to open it I get the below message (see screenshot)

Firefox Can’t Open This Page To protect your security, accounts.google.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window

Everytime I try 'open it in a new window' it just takes me to my Google site 'sign in' page.

Help!!!!!!!!!!!!!!!!

Asked by acwilkes219 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox 99 is not applying the chosen content action for MSMoney OFX files - deosn't matter what action is chosen it just saves

Until the last FF release (99), when I downloaded files from my bank for MSMoney FF would apply the action to use the MS Money import handler. Not anymore. FF will now … (read more)

Until the last FF release (99), when I downloaded files from my bank for MSMoney FF would apply the action to use the MS Money import handler. Not anymore. FF will now only save the file. Even if I choose "always ask" it still just saves the file - never asks what to do with it (save or open with). Please fix this. It's worked fine for decades and now doesn't work at all. I tried adding images to show what happens but the ones that show what FF is doing and the FF settings won't upload. Only the banking download page images will upload. They just show that I pick MSMoney as the download format.

Asked by nvanbeancounter 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

I cant find my bookmarks and saved passwords.

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried… (read more)

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried the two email addresses that I would have used and neither of them can access my old passwords and bookmarks. In fact, with either login I used I get the same saved passwords and the same bookmarks.

Asked by bullseyedisc 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

User and passwords no longer working in some sites after refresh

Hi there, After a Firefox Refresh, one site I used to access everyday does not accept my user Id/password anymore. The site did not return any warning message like wrong… (read more)

Hi there,

After a Firefox Refresh, one site I used to access everyday does not accept my user Id/password anymore. The site did not return any warning message like wrong password. It just doesn't go trough when I hit 'enter'.

The same user/pw is still working well in Chrome. I asked for help on the site I could not access, but they have no issues like mine, and his system is regularly on.

I have already cleared all my history, cookies, everything. I have installed Firefox again. Nothing.

Any idea? Thanks

Asked by edubling 2 years ago

Answered by FredMcD 2 years ago

  • Archived

don't show the title tab name

Hi, At my job, they can see the title of any tab that is opened in a browser. They log that. Is there any configuration in the browser to avoid that ? I tried ta… (read more)

Hi,

At my job, they can see the title of any tab that is opened in a browser. They log that.

Is there any configuration in the browser to avoid that ?

I tried tab anonymizer plugin, but it just rename the tab .... so the original site name is logged too.... ';(

Fo sure I can use a vpn, but even so they will pick me using the tab name log ;(

Best Regards

Romanek

Asked by Romanek 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Increasingly unable to access sites on Firefox

I am being forced to use google/chrome more and more as I cannot get into sites using Firefox as a browser. Most recently I tried to pay my Target account online and get … (read more)

I am being forced to use google/chrome more and more as I cannot get into sites using Firefox as a browser. Most recently I tried to pay my Target account online and get getting an error message. I would put in my user name and pw, hit enter and the fields would blank out with boxes noting "this field is required." I did this 3 times--same outcome. It didn't tell me the credentials were wrong, it would just blank out. I went to chrome and put in the same credentials and after 2 factor authentication using email, was able to get into my account. This is also happening on the citibank site as well as several sites I use for work.

Asked by brendab_69 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Save Link as behavior for blocked files by proxy

I am browsing the a proxy solution that is configured to block malicious files. I was testing the eicar file download through https://www.eicar.org/?page_id=3950. When I… (read more)

I am browsing the a proxy solution that is configured to block malicious files. I was testing the eicar file download through https://www.eicar.org/?page_id=3950. When I click on the download, my download is blocked and nothing happens (which is expected). However, if I right-click on the file and select "Save Link as" option, I get the block message, I get the pop-up window to save the file, and Firefox creates a file in the specified location. However, the file is invalid (obviously as the download was blocked). If I try the same with another Browser (like Chrome), it gives an error "Failed - Forbidden" for the download.

Trying to understand how Firefox handles such instances, does it first create a file in the specified location, even the file is not retrieved through the proxy? Why is firefox not giving an error message similar to other browsers if it actually fails to download the file.

Asked by MT 2 years ago

Last reply by MT 2 years ago

  • Archived

cannot load website pages

when using a website that I've used many time before, I am suddenly unable to load a page where information is added (by me). Firefox is up to date and no other problems … (read more)

when using a website that I've used many time before, I am suddenly unable to load a page where information is added (by me). Firefox is up to date and no other problems have been detected.

Asked by culpeperva 2 years ago

Last reply by cor-el 1 year ago

  • Archived

bookmarks duplicating exponentially

This problem has been reported over and over for over 3 years. Why should the solution be to turn off syncing? In addition to preventing the problem from occurring, F… (read more)

This problem has been reported over and over for over 3 years. Why should the solution be to turn off syncing?

In addition to preventing the problem from occurring, Firefox needs to provide a fix to eliminate duplicate bookmarks in bulk.

Asked by eduardojuan 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Audio player functionality disappears

I have a website with a major audio mp3 library. When testing the audio player in Firefox I loss the speed and download functions of the player. The right click option is… (read more)

I have a website with a major audio mp3 library. When testing the audio player in Firefox I loss the speed and download functions of the player. The right click option is not really what I am looking for visually and practically for my users. When in Microsoft Edge or Chrome the player has the extended functions visible to the user. As I am principally a firefox user, I'd really like to find a solution. Three images attached show the issue. Any help is appreciated. Regards Erwin Henderson

Asked by esam65 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Popup extension closes when I switch keyboard layout

I use different extensions and have been experiencing the same problem intermittently for the second year in a row. For example, I use the Highlight This extension and I … (read more)

I use different extensions and have been experiencing the same problem intermittently for the second year in a row. For example, I use the Highlight This extension and I need to enter data in languages other than English. The problem is that if I start switching (win + space) layout, the data gets erased (because popup close). Other extensions circumvent this problem by creating a separate page (uBlock), but many do not provide it.

This issue was already posted here without results https://support.mozilla.org/en-US/questions/1291870

Asked by FirefoxIsAwesome 2 years ago

Last reply by cor-el 1 year ago