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no Passwords, no Sync, weird Addon & Policies

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using … (read more)

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using the cleaning tool. Now I wanted to remove my Addons, but one of them isn't deletable. It also has no name displayed which confused me... Furthermore, there are only "InstalTime12345678"-files in the crash reports directory (which I think aren crash reports). It seems to me the mysterious addon is installed through the policies. (I have a screenshot attached and uploaded them https://pastebin.com/59wzMDyv) This is my private computer and I never set those. Has anyone seen this before or can help? Thanks

Asked by blxckOxymoron 2 years ago

Answered by blxckOxymoron 2 years ago

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Firefox not displaying Washington Post article/pictures

This link in Firefox (for example) displays no article text or pictures. However the same link on Chrome displays the complete article and pictures. https://www.washingt… (read more)

This link in Firefox (for example) displays no article text or pictures. However the same link on Chrome displays the complete article and pictures. https://www.washingtonpost.com/climate-environment/2022/06/20/bears-ears-national-monument-tribes/

Sometimes the article comes up in Firefox, but then reverts after awhile to no text and pictures. If I refresh the page, the text and pictures return for awhile. Sometimes though the text pictures are not displayed until I refresh several times. This seems to happen only on the Washington Post. I would think it's the post, but Chrome displays the pages without any problems. This problem doesn't seem to happen on WASH PO main page, just articles off of main page. Can anyone help?

Asked by dpbirosc 2 years ago

Last reply by jonzn4SUSE 2 years ago

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Firefox is opening file in browser (displaying as text) instead of downloading/asking me what to do with the file

I have a problem with how firefox is treating link to the file of type ".wotmod". For some reason firefox without asking is just opening file in the active tab (displayin… (read more)

I have a problem with how firefox is treating link to the file of type ".wotmod". For some reason firefox without asking is just opening file in the active tab (displaying it in the browser) when what I want to do is to download the file. Can i somehow force firefox to let me decide what to do with files of that extension? I did set action for all available ContentTypes to "Always ask" and I did check "Ask whether to open or save files" option in settings, but still Firefox is just opening those files in the browser. Other browsers like Chrome or Edge are letting me download the file, but I would prefer to use firefox for all my browsing needs. For anyone interested [[here|https://gitlab.com/wot-public-mods/replays-manager/-/releases]] is the link to gitlab release page containing multiple links to files of affected type. Below I have added screenshot of my settings: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-06-16-13-10-17-d4c7aa.png

Asked by 3mpy3ma 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Loosing ALL cookies when Firefox session ended

I've just done a clean install of Windows 11 12H2 and, consquently, FireFox. Don't know why I'm loosing all cookies when Firefox session ended. Firefox 101.0.1 x64 … (read more)

I've just done a clean install of Windows 11 12H2 and, consquently, FireFox.

Don't know why I'm loosing all cookies when Firefox session ended.

Firefox 101.0.1 x64 OS Windows 11 Pro v 21H2 (Build 22000.776)

Asked by IanM 1 year ago

Answered by user135265932517847097877469882701724588899 1 year ago

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Google Calendar does not display on home page

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another we… (read more)

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another web page and I don't understand how because this is the only browser I use. The calendar used to display every time I opened firefox and now, I keep getting the error message. Please help. Thanks,

-Danielle

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Danielle 2 years ago

Last reply by cor-el 1 year ago

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Surfshark

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed … (read more)

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Asked by tench6410 1 year ago

Answered by tench6410 1 year ago

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using cut/paste will cause firefox to hang for minutes at a time.

At first I thought it was a facebook problem, but the issue started appearing in other places (gmail, youtube, etc). I can be writing something in a comment box, word doc… (read more)

At first I thought it was a facebook problem, but the issue started appearing in other places (gmail, youtube, etc). I can be writing something in a comment box, word doc, chat window or whatever and if I select some text and hit copy or cut, the entire browser absolutely locks - can't click on anything or do anything - for MINUTES at a time. There's no CPU, disk read/write, or other system usage spike to indicate what's going on - Firefox just stops and is completely unresponsive for a very long time.

This is new as of the past couple weeks, I think? I hit it once and didn't think much of it but now I'm getting hit by it daily just about because I'm more active on social media, email, and other things lately.

wtf? I have not installed any new extensions in a very long time.

Asked by archerfish 1 year ago

Last reply by archerfish 1 year ago

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Zap2it web page is blank

When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still… (read more)

When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still goes blank when in troubleshooting mode.

Works with Microsoft Edge browser. Any ideas?

Asked by ntcain 1 year ago

Answered by ntcain 1 year ago

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Gmail browser mail timeout or disconnect

Recently got a new computer. Log in to gmail and after about 5 to 10 minutes of being in gmail I get an error message saying the connection failed and it must reconnect.… (read more)

Recently got a new computer. Log in to gmail and after about 5 to 10 minutes of being in gmail I get an error message saying the connection failed and it must reconnect. Its not a internet issue. I can still go other places in a browser or have access to anything on the network. It is only Gmail. This didn't happen before on my old computer. I have reinstalled Firefox, gutted and reinstalled Firefox, tried it with a new profile. Tried it with the profile from my old computer. I cannot get it to stop. I found a setting online for HTTP time out for Firefox. I did increase that time out to 10 minutes but that did not seem to resolve the issue. It isn't a network connectivity issue from what I can tell as I don't lose internet or have any issue access other resources both locally or on the internet.

Asked by Jared Jordan 1 year ago

Last reply by cor-el 1 year ago

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Plus sign to add and open a new tab is missing.

How do i get that back so that I can open up new tabs when need be? I'm having to click on the home button to then search and then a new tab will open. The plus sign sy… (read more)

How do i get that back so that I can open up new tabs when need be?

I'm having to click on the home button to then search and then a new tab will open.

The plus sign symbol is no longer visible. How do I fix this issue?

Asked by celina_mg 1 year ago

Last reply by cor-el 1 year ago

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SEC_ERROR_UNKNOWN_CRITICAL_EXTENSION

I am getting the error SEC_ERROR_UNKNOWN_CRITICAL_EXTENSION on every page i open. I have looked around and tried to fix it using similar error messages but nothing has wo… (read more)

I am getting the error SEC_ERROR_UNKNOWN_CRITICAL_EXTENSION on every page i open. I have looked around and tried to fix it using similar error messages but nothing has worked. I have uninstalled and reinstalled but nothing has worked.

Can anyone help me as there is nothing online that i can find that will fix this.

Asked by colbarron 2 years ago

Last reply by colbarron 1 year ago

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Yahoo email garbled

Recently, when I use this browser, some of my Yahoo emails received are garbled and resemble computer code. But I don't have this problem if I use Chrome or my android p… (read more)

Recently, when I use this browser, some of my Yahoo emails received are garbled and resemble computer code. But I don't have this problem if I use Chrome or my android phone. It is a recent problem and does not affect all my emails.

Asked by ddelano202 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Weird google chat connection issue

I am having an odd problem. For years now, I have always used Gmail and its integrated chat function on a daily basis through Firefox. I upgraded to their new chat a whil… (read more)

I am having an odd problem. For years now, I have always used Gmail and its integrated chat function on a daily basis through Firefox. I upgraded to their new chat a while ago with no problems until yesterday.

Starting yesterday, Gmail started getting a bit choppy with me in Firefox on my home connection. Google chat, if it loads at all, will very quickly tell me that it is unable to connect to individual conversations. Indeed, the windows for those conversations will not even load. This is the same regardless of whether I try to load chat through the main Gmail window or if I try to load chat directly at chat.google.com. The site works fine when I test it through Chrome. I have tried clearing cookies and refreshing the site data. It does not seem to matter if I am in incognito mode, so I don't think this is an extension problem. I've added exceptions for my antivirus, so I don't think it's that either.

The REALLY odd thing, however, is that the problem apparently seems to appear only when I am using Firefox and I have my computer connected to my router over ethernet. Firefox loads chat fine when my computer is just on wi-fi (and, again, seems to be fine regardless of whether I'm on ethernet or wi-fi when it comes to Chrome).

I'm not quite sure what to make of this. Other websites seem to be loading in Firefox as normal, regardless of whether I'm on ethernet or wi-fi. Perhaps the only other notable connection problem is that I have had problems with buffering on Spotify that has cropped up at roughly the same time (this one happens on both Chrome and Firefox).

It may well be that my ethernet cable got damaged somehow overnight, but given the fact that other websites have been fine and that I load Gchat fine when using Chrome, I figured I'd ask here to see if there is something I can check on the software side of things because given the setup up in my apartment, restringing a new ethernet cable would be a bit of a hassle. I'm happy to provide any additional information or logs that I can, but I only consider myself an educated layperson when it comes to computers, so I'm not sure what to attach that could be helpful.

Thank you in advance!

Asked by WebSpaceships 1 year ago

Last reply by cor-el 1 year ago

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I've been locked out of Sync. Found recovery codes, but they don't work. Is there any way to gain access?

Hello, Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefo… (read more)

Hello,

Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefox recovery codes, which were issued in 2019 when I enabled 2FA, however when I try using them I get "Recovery code not found."

Can these recovery codes be used to prove my account ownership, even if I somehow generated new codes after 2019 but didn't save them (which I doubt, but it's not impossible) ?

I am not logged in on any other device so I cannot disable the 2FA that way. Is there any hope?

Asked by tagree 2 years ago

Last reply by TechHorse 1 year ago

  • Archived

Unable to use "+ tag" to search through saved tags in address bar anymore

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro I am unable to search through tags in firefox address bar as explained here in this documentation https://su… (read more)

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro

I am unable to search through tags in firefox address bar as explained here in this documentation https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox

with that said, the problem is only with "+ tagname" not working, as I am able to filter through bookmarks using "* bookmark" and history and tabs. However, for tag search with "+", firefox doesn't work.

Kindly help,

Here is some additional information I collected based on other similar issues that might help.

Not, sure if the search byTag function is removed from Firefox or not ??

Asked by avimehenwal 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox refuses to open anything in new tab

I am going to have to leave firefox. It refuses to load pages. No there are no add ons installed. It is a fresh install and still doesn't work. Can't work like this. … (read more)

I am going to have to leave firefox. It refuses to load pages. No there are no add ons installed. It is a fresh install and still doesn't work. Can't work like this.

  • Archived

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (read more)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

Asked by kchappell 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago