Firefox Support Forum

When I try to search or use Firefox it is extremely slow and I get an error. I used microsoft edge and do not have this issue. I am ready to stop using Firefox and got back to Microsoft Edge.

Suddenly anytime I use youtube or gmail it loads very slow. I have tried flushing dns, reinstalling firefox but no matter what it just hangs and doesn't load. For example I'll click on a youtube video and it will say I'm offline or on gmail if I try to compose an email it says to retry because it breaks.

Firefox crashes randomly with no crash report being generated. It seems to have started doing this about a month ago. Nothing in particular seems to trigger it, and all of my software is up to date. It just closes any and all tabs that are open, as if I exited out of the program entirely.

Trying to access youtube shows the following message:

Secure Connection Failed

An error occurred during a connection to www.youtube.com. SSL received a malformed Server Hello handshake message.

Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Dears,

I have a problem with auto update Firefox. we have a system is working only with earlier version of Firefox (because of JAVA). all the PC connected to join domain. when I disable auto update, this will work only for administrator user (local) or that user (domain user) that I do it for it. If new user open his profile from that PC. Firefox automatically update the version to newest. and from all the profiles updates happens. even administrator.

domain users not allow to install and remove any software but with updates will work fine to them. so we want to disable update permanently to all users and new users when open that PC Thanks for support.

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

My foxfire did an automatic update. then it opened and there was a question box, "do you want to update to the latest version and reopen"... i clicked yes. and now a couple hours later its just showing an hour glass time icon is just popping up. Do i just need to wait for it to update? help help THANK YOU

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is giving error 'html5: the upload task is interrupted'.

For older versions it is working fine.

Please help us to resolve it.

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!

For years I have been using Firefox. If I clicked on a hyperlink in any of my programs, Outlook messages, websites etc, Firefox opened a new tab. That behaviour has suddenly stopped for websites including this one occasionally. It seems to still work for Outlook. Has Firefox changed its policy?

The advice on https://support.mozilla.org/en-US/questions/1283295 is to edit browser.link.open_newwindow (3) 1:current tab; 2:new window; 3:new tab; But that is already set to 3.

What other settings might work? And why has this been changed?

Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer of McAfee and would like these nuisances to stop. Is there a way I can ban them from my pc. Thank you.

joann

Please turn off the download drop down menu that appears every time I do a download...if you cant do that then give your users the option of turning it off or on...

Good day

Even though my settings is set for "always ask ..", in the latest Firefox versions all files are automatically saved to "Downloads" on my hard drive. Could you please rectify this error?

Regards

George

Hello Team,

gmail page initially loads in firefox and then doesn't get updated at all. Upon trying to refresh it just gets stuck at Google workspace initialization section. After that under new tab, google.com also doesn't work. Please fix this.

Regards, Kedar