Firefox Support Forum

Hello!

I'm having an issue with Netflix, i am unable to play anything there at all. It always shows a message saying "firefox is installing components needed to play the audio or video on this page" and refuses to load anything, showing an error, F7701-1003.

After some investigation, i found out that the issue is with Firefox not loading "Widevine Content Decryption Module provided by Google Inc.". I have seasrched and tried several troubleshooting processes, and was unable to find a solution. Refreshing, reinstalling, manually deleting the profile folder, all fails

Hello,

Firefox is not showing Accept the risk and continue-button when advance button is clicked. Due to this i am not able to access server. Image is attached for reference.

Using 104.0.2 (64-bit) on Window 11

No other browser I have used is having this issue with this site, just Firefox.

I have recently updated to Xubuntu 22 and in the process my firefox was migrated to the snap version. Now firefox is using its own mouse pointer style (smaller pointer, "hand with cuff pointing left" instead of "hand pointing up" over links). I can edit the system style of my mouse pointer, but that does not change the mouse pointer while in Firefox. This seems the same problem like these two questions: - https://support.mozilla.org/en-US/questions/1380997 - https://support.mozilla.org/en-US/questions/1369875

How do I make Firefox use the system settings for the mouse pointer? Or at least how do I change the mouse pointer style/settings for Firefox snap at all?

For reference my Firefox Version is 104.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu. My desktop environment is xfce 4.16.

Thanks, Peter

I have suddenly lost all audio in firefox using youtube. My Audio works fine in windows and i can play and hear all windows sounds, mp3 etc...The audio also works fine in Edge browser and Chrome browser. So it looks like an issue with firefox, The audio is not muted or disabled in any way its just silent when playing back youtube

Any help apreciated

I have Firefox installed on Linux (Fedora), Windows, and macOS, and on Windows and Mac, I can use ctrl (cmd on Mac) + shift + Y to open the Bitwarden extension. On Linux, this instead opens the downloads library (which is normally ctrl + shift + j...). Is there any way to change the shortcuts on Linux to be the same as the other two OSes? Judging by the many many open questions on this site about changing shortcuts, I'm not holding my breath...

after 3 days of fighting with Yahoo. all other browers let me use yahoo mail with no problem I can not use yahoo mail with firefox. I can open but not respond or delete Yahoo claims y ou have to do an update to allow me to use you and not chrome

Maybe someone knows the answer to the following:

When I visit Dailymail.co.uk, it shows a video clip (there is a link in the video box to play the 'full video') but there is no audio:

https://www.dailymail.co.uk/news/article-11174031/Meghan-Markles-Archetypes-knocked-No-1-spot-Spotifys-podcast-rankings.html (3/4 down the page-It is a Meghan Markle video).

I am using Firefox and I went to the Autoplay option and selected 'Block Audio And Video.'

1. Is the clip 'still playing' because it is not 'technically' a full video or am I missing a detail?

Answer:

2. On Facebook, the 'GIF Videos' play automatically until I click the video (in order to stop it)-Why is that?

Answer:

Hi,

    My Firefox browser was updated to 104.0.2 (64-bit) version and since then there is no sound. When I open the same website in chrome I'm able to hear the sound of videos and news.

The details of my machine are as below: Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz Installed RAM 16.0 GB (15.8 GB usable) System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Edition Windows 11 Home Version 21H2 Installed on ‎ 14-‎02-‎2022 OS build 22000.856

Can somebody kindly help!

When I click the download button I usually see my recent downloads and click open the file directly from the drop down. After 10-20 downloads are performed the drop down no longer shows my recent files until I restart firefox. I think the issue is once you hit a certain amount of downloads the preview drop down no longer works. Is this a know bug? Its happening on any pc, im on version 104.0.2 (64-bit)

hi firefox support pls need help , for some reason my firefox wont play videos just youtube but other than that no i tried secure brose restar reintall erasing cookies and extension nothing seems to be the solution

Mozilla VPN indicates that it connects to the internet as normal, but I'm unable to go online with any app or access the internet. As soon as I disconnect Mozilla VPN, internet and apps work fine again.

I uninstalled Mozilla VPN and reinstalled the app, but it still is not working.

The "ask where to save downloads" option does not work. It always downloads to the default folder. When you check the AWTSD box, it DOES NOT grey-out the "save to" folder destination. So I'm not sure where the error is. Is it because the "save to" folder is not greyed-out that it saves to that folder, or is it because the check box for "ask where to save downloads" doesn't actually enable the "save to" pop-up window? Thank you in advance for any and all assistance with this!

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they remain selected, allowing to check in several languages simultaneously. The problem with that is that when a word exists in both languages with a small difference (accent, two letters reversed or something like that), if there is a spelling mistake, it may not appear. In the example below, "defense" should be with an accent: "défense".

Windows 11, FF 104.0.2, 3000x2000 display, 200% Scale in OS.

There seems to be no way to make the font in the menus, bookmarks, search window (basically the UI) readable. See image. The fonts remain tiny, no matter what I do. If I use layout.css.devPixelsPerPx it makes the icons in the toolbar bigger but has minimal effect on the font size. Any suggestions?

Hi- I'd like to have every single tab open as private, whether I open it manually or click on a link that opens in a new tab. How do I do that? I never want any tab to open as anything other than private.

Thanks

WHEN YOU CLICK ON CONTACT.... GIVE CONTACT LINKS...

I AM SO FRUSTRATED RIGHT NOW JUST TO ASK A SIMPLE INQUIRY AFTER 20 MIN... I FINALLY FOUND THIS PLACE TO SEND AN EMAIL AFTER CLICKING ON 'CHAT' AND 'CLICK HERE FOR NUMBER' BS.

NEVER SHOULD TAKE MORE THAN 3 CLICKS..... GET IT TOGETHER.

Cheers!

N. Mc.