Firefox Support Forum

For the past few days, Firefox has been freezing up. By playing around with it, I've found that it's still functioning, but it ceases to update visually. I'm not having the same issues with any other program on my PC, I don't see the icon to update Firefox, and I've restarted my PC a few times along the way.

When this happens, it's not just website contents that freeze, but Firefox's UI as well. Hovering a tab doesn't highlight it. Clicking the hamburger doesn't appear to open the menu. Etc...

If I have a video playing when this happens, I will continue to hear it, but the frame the video is on stays in place.

If I click on another open tab, it will still show me the tab it visually froze on, but if I end Firefox with Windows Task Manager & reopen it, the session saves the tab switch, so it's still taking mouse inputs. I've been able to do similar with keyboard inputs by clicking on the address bar and entering a new URL. I don't see anything as I type it, but after using Task Manager to close and reopen Firefox, the site I entered is there.

I can switch between open Firefox windows when this happens without issue, even on the same monitor, and if I pull up something else in front of Firefox and then switch to Firefox it will still display what was last visible in that Firefox window while the bug is occurring.

I have tried disabling add-ons, and actually found that disabling some of them made it happen *more* frequently, not less. Privacy Badger, Auto Tab Discard, & Ad Nauseum specifically. Switching from Ad Nauseum to AdBlock Plus or uBlock Origin neither increases nor decreases the frequency. My other add-ons, like Duplicate Tabs Closer, haven't had any effects on frequency that I can see. With all of my Add-ons disabled, Task Manager shows double the number of Firefox processes.

I tried to clear my history, but I can only select my last 1 hour of history, as clicking on the dropdown box to select another duration will cause the problem to occur & I can't see the other options in the box to select a longer option. The dropdown to select a topic for this question has the same issue.

These are some actions that risk causing the bug to start, but aren't 100% reproducible, and the list is not exhaustive:

• Trying to click & drag to pull a tab into becoming its own window or to move the tab into another window. (Firefox does not save this movement if it causes the bug, so closing and reopening it will keep the tab in the window it was already in.) This seems to work fine for some sites, but specifically tends to break if it's a YouTube tab.
• Mid-clicking to open a link in a new tab, if done on several links in a row
• Clicking on a UI element, like the hamburger button
• Right clicking on an image and selecting "copy"
• Right clicking within Firefox
• Opening Firefox

I have not seen the bug occur at any time that I was not actively providing some input to the Firefox program.

I am getting notifications with the Mozilla logo or sometimes with McAfee logo saying "5 Viruses found, your computer is unstable" and various other warnings. They all also say "via qltuh.titanicooler.top" I have attached a picture.

I have closed the browser, I tried clearing my cache, I have scanned using both AVG, AVAST, F-Secure Online Scanner, and Microsoft Safet Scanner. I am not quite sure what else I should do.

Thank You

I'd like to be able to open a link in private mode by holding down some modifier key, then clicking on the link. There are many times that I want to open a link in private mode, and a keypress + click would be the quickest way to do it given that one hand typically remains at the keyboard while I use the mouse/trackpad.

I've even added a toolbar button to open a new private browsing window, then dragged and dropped a link onto the button, but that gets a circle with slash icon and nothing more.

Others have asked this question, so, to be clear, none of the following address my question: copying the link then opening the private browsing window & pasting the link, using a customized shortcut/bookmark, opening Firefox in private mode via command line, right-clicking the link then selecting "Open link in new private window".

Thanks for any advice and thank you, Mozilla, for Firefox!

An answer from legit source (longtime moderator or developer) is welcome. I'm sorry if this has been asked before. I couldn't find it and I'd like to make my point.

I didn't like the design of Firefox when they first started this design with so much space wasted for tabs and toolbar. Every time I open Firefox it feels odd with gigantic empty spaces if I come from Chrome/Vivaldi which are thoughtfully compact.

I have 14" laptop and Firefox makes the UX very less intuitive.

As of now, I'm using the workaround for compact mode that was posted in this forum numerous times. It says (not supported) beside compact mode which makes me feel like that this feature is going to be removed completely in the future. That's the tipping point where I will stop using Firefox completely.

So, coming to the question - wait - Subject is the question...

Netflix all of a sudden wont work on firefox after update. still works on edge and my computer in other room which has an update firefox popup that i have not done yet. i reset drm already. it wont even sign in through firefox. i was on the phone with netflix for an hour they said use chrome which i hate or edge which is equally horrible but both work just not firefox. f7111-1957-205002 this code popped once. never had this kind of problem before. i already cleared cash and redownloaded firefox and all that jazz.

• Bulleted list itemI understand! You're asking how to use Mozilla Firefox or Safari. Here are some basic steps to get you started:

Mozilla Firefox:

1. Download and install Firefox from the official website. 2. Open Firefox and set your default search engine and homepage. 3. Use the address bar to enter URLs or search queries. 4. Explore the toolbar for bookmarks, history, and extensions. 5. Customize Firefox with themes, add-ons, and settings.

Safari:

1. Open Safari on your Apple device (it comes pre-installed). 2. Use the address bar to enter URLs or search queries. 3. Explore the toolbar for bookmarks, history, and sharing options. 4. Customize Safari with extensions, settings, and privacy features. 5. Use iCloud to sync bookmarks and history across devices.

If you have specific questions or need further assistance, feel free to ask!

Here's two of the most recent IDs.

bp-c5abd077-4bfa-4dbb-bafc-3cbc40231102 bp-26752e4f-b3f6-436d-9eb3-554200231102

Edit: I have since tried the "Refresh Firefox" feature, which deletes all extensions, and still have the same problem. I have also turned off hardware acceleration, same results.

.... when either trying to open them by clicking "open link in new tab" or by manually opening a new tab, then typing something into the browser-line.

This has been an issue for me now for several versions of firefox ever since like 6 Months ago. It is very annoying, especially after having finished typing a rather long website-adress or search phrase, then hitting enter only to get the new tab closed right into my face without any further comments.

Help would be >MUCH< appreciated!

Cheers~

Only black screen. No any extension.. I tried clear cookies so many times.. allow all things website.. disabled.. none of these helped. Its same also on Chrome.. edge so yeah dont know what happened in one week because it worked last week fine only firefox and now not.. Tried ask here also because CBS support not want help me..

Starting in August 2023, paying my Verizon (landline) bill has been a headache. That month I was unable to even log into verizon.com with Firefox. Curiously, the Opera browser (Blink) fared even worse. Eventually I realized that I could log in and seemingly have full functionality when spoofing as Chrome. I don't know what they f**ked up, but it must have been bad.

Since my September bill, I have been able to log in, but the page style is messed-up nearly to the point of non-functionality. See the images below. The header and footer of the "Payment is Due" page render normally. The middle section with billing information renders normally for a moment, then something happens...I'm assuming it's a JavaScript event...and the styling is lost. Clicking the Make Payment link then causes what should be a DHTML "popup" to instead render at the bottom of the page. The page scrolls down a little, but it's easy to miss the first time around. Knowing this now, I can continue paying my bill, but for non-technical users it's likely a nonstarter. Previously the payment process worked flawlessly for over two years.

I am in touch with their "Executive Customer Service", which tells me Verizon's web developers cannot duplicate this issue...which I think is a lie. I can duplicate the problem in Firefox ESR 115.4.0 (Linux) and the latest/last versions for Windows 7, including Waterfox G6.0, most with a very stock configuration (i.e. no LibreWolf).

Would anybody with a Verizon account please tell me if the bill payment process works normally for you? I assume my service being a landline makes no difference. There are several pages before actually sending a payment, and only the first page is relevant to this post.

I did a little web development years ago, but the current Verizon site is a bloated mess. I think they even track mouse movements, causing uBlock Origin to SCREAM. If this issue doesn't resolve on the Verizon side I will eventually solve it myself. If any non-Verizon customers have troubleshooting suggestions, though, I am open to ideas. So far I installed the Luminous addon JavaScript event troubleshooter, but haven't had time to learn it.

Thanks.

Hello team firefox....I am using your browser since Ages(hehe my father sggested it over edge)

There is feature called Search for text when you start typing Not sure about name AI suggested this name but i want to turn this off....I have attached a image where in the bottom of image you can see a search bar is shown I want to disable it, Now it is really annoys me whenever i start typing or searching for something

I hate 2 factor authentication. I don't want to use it.

But I was sent to https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication because I dared try to make (ok alter) a theme.

Authy sent me a unusable non-windows file, so I tried KeePassXC. It has no place to put a secret key...nor does it even mention one in its guide.

I downloaded KeePassXC just for this, not that I wanted to, so how do I fix this draconian policy need? This program gave me a 16 digit code, but nowhere to enter or use it.

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix account. (attached) I already have a Netflix account and can watch streaming movies with no problems on other browsers, but not using Firefox, which is my Default browser.

Need a little help with About:Profiles page

have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir shows you profiles on Firefox you get a box to open the file which should open Thunar (file manager) to show files, but mine opens Sublime text ????

See https://i.imgur.com/EErkzo6.png here I am on Arch Linux with Xfce & DWM combo spoke to other XFCE & DWM users they have weird issues like nothing happens or a text editor opens on theirs ?

So just wondered if it was a FF issue

I simply want to use a password to open Firefox. I don't want to set up Firefox sync. How can I set up a simple password as permission to open Firefox without accessing sync?

Hi,

Firefox Developer Edition 126.0b7 (64-bit) shows a perpetual "Loading" screen when trying to access my internal Logitec Media Server at 127.0.0.1:9001.

Other browsers like Waterfox Classic have no trouble, so LMS is working fine.

I tried cleaning the cookies, disabling the firewall (Windows 10), that did not help/

Any idea how to solve this?

Thanks.

I am tired of this [removed] browser quitting, even when I don't have it open...I am going to uninstall it and NEVER install it again...I tried a full uninstall to see if it would fix whatever the [removed] issue with it was, but it is doing the same [removed] again!...I don't have this problem with any other browser I use on my system (Chrome, Brave, Opera and Tor)...I am tired of dealing with this [removed], so you can just take your [removed] and shove it!!!

How the hell does a browser crash when it isn't even being used???!!!

No need to respond and ask for any logs or other [removed], because it will all be gone!!!

The story is when I accidentally clicked on a sick video, YouTube start to recommend me similar sick videos.

So my question is how does YouTube get my identity?

I'm not logged in. my profile is actually a snapshot, so when I restart Firefox, it go back to the snapshot. I even restarted my ISP router to get a new IP address. This did not work.

Only when I create a new profile with "firefox -P" does YouTube start to see me as a new person.

So how does YouTube identify my Firefox profile? I don't think it's in the https request headers. Weird.

I get black and or white rectangles on web pages as I scroll or move the cursor. Some times they obscure what is on the page, sometimes a ghost of what is underneath shows through, sometimes they are like a layer between page components. I've attached a couple of screenshots to show some of the problems. I've reset Firefox but it made no difference. Any suggestions? Rhanks Tony

PC Acer Spin SP513-55N OS Windows 11 22H2 Firefox 119 build 20231019122658