Firefox Support Forum

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface only shows an 'Upgrade' option instead of the 'Refer a Friend' feature, which suggests that my subscription isn't being recognized properly. Additionally, whenever I try to send a message in the chat, I receive an error stating, 'Our systems have detected unusual activity from your system. Please try again later.' I haven't encountered these issues on other browsers. Could you please provide assistance or guidance on how to resolve these problems with Firefox?"

I have tried to clear the cache, and relogin, does not work...

I am wondering if this is an issue of Firefox or ChatGPT, any resolution on this?

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

I have a work and personal profile. On my work profile, when I go to amazon, I see the pricetag icon in the URL bar and it works as expected. However, on my personal profile, it's not showing up at all; no icon, no prompt, it's like it doesn't exist for that profile. I've restarted both profiles, and it still isn't showing up.

I'd prefer to do my shopping on my personal profile, and not my work profile. Any ideas why it's not working on one?

There is one domain that I get a "server not found" error for even after doing many things to fix it including everything here, https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can#firefox:win10:fx119, checking blocked URLs in the registry, running malware checks, safe mode, reinstalling FF after removing all FF folders from my system.

Before I did a completely clean reinstall, disabling the Open H264 codec (see attached screenshot) would allow me to access the site. But thinking it was needed, I did the clean reinstall. Now disabling it does not allow access to the site.

So far, I have not found any other websites with this problem. It's a .edu domain which happens to be the one I work for! What else can I do?

I tried to watch a youtube livestream today and it failed to play. Non-live videos on youtube are playing, even the same videos watched as VODs after the stream ends, but the livestreams are providing "Your browser can't play this video" errors.

Simultaneously, I'm noticing that some videos on Reddit (such as embedded tiktok videos) are stuck with a circling ring and won't play. At least some of the same videos will play on Tiktok (when I can find them).

ALSO, when I try to watch videos on my Nebula subscription, I'm getting a "This video could not be loaded: 4" error code. ANY video on Nebula.

What the heck gives?!

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossible to choose Firefox.

How can I make Firefox the default browser. This situation occurred after recent update (October 2023).

Any help would be appreciated. -- JGS

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

On both my old laptop and a new one (so a new installation of Firefox), I'm unable to load Frontier Airlines' website (www.flyfrontier.com) and get a time-out message:

The connection has timed out

The server at flyfrontier.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

This happens even with all of my extensions disabled, with enhanced tracking protection turned off for that site and with HTTPS-only mode and DNS over HTTPS disabled. It also happens when using Firefox in safe mode. Safari loads the same website very quickly and with no problems. Does anyone know what might be going wrong? Thanks.

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this behaviour. Now I have caught two web pages.

https://linuxhandbook.com/sort-top-command/ 

and https://www.tutorialspoint.com/how-to-find-number-of-ram-slots-in-linux The first page quickly takes up 1-2GB and continues to drain memory. The maximum usage was 7 GB on a laptop with 16 GB of memory. This behaviour is the same in Firefox and Chrome. The second page quickly takes up 2GB, which is very noticeable on 8GB laptops. Why do these pages take up so much memory? Most importantly, how can you protect yourself from such an unexpected memory consumption?

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I havent previously visited?

I am using MacOS Monterey 12.7.1 with the latest Firefox version. When in full screen mode, if I want to refresh the screen I move the mouse pointer to the top of the page to get the tools to display but when I move it down the the refresh button, it quickly hides again before I can refresh the page. Does anyone know of a solution to this or a keyboard shortcut I can use to do a page refresh while in full screen mode?

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app

when in browser i cannot click on the "Open the file browser" icon that appears on websites. Also i cannot open the Downloads folder within the Menu bar from firefox I tried entering into safe-mode and still couldn't open I also tried using another User Profile under "Right click Firefox -> firefox profile manager" to try to see if it was something from my user profile that was causing the issue but i also couldnt open in another profile.

I also tried on a different browser to see if it was my device problem but i could open it. i tried on Brave and Chrome and it worked.

i dont know what to do, this was working normally last week and now it doesnt work, Even in another profile with no configuration done no extension and not logged in the "Open file" button doesnt work

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times.

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all cookies for a dozen times, disabled all extensions, started ff in that problem mode or whatever it's called and I still can't login to certain websites.

I type my login credentials, press "continue" and nothing happens.

I hate how much information Google gathers from their users but I used Chrome for five or more years and I never had this issue with their browser. Not once. Even now I constantly have to go back using Chrome because with it I have no issues logging in to the sites while on FF I just can't.

What is going on?

Hi, so here's the issue I have: Lets say you have 20 tabs open where the "tab scroller" becomes active and tab#17 has a video, if you enter & exit fullscreen on that tab then tabs #18-20 will slide to the right and go out of sight. This is quite annoying as I'd prefer all tabs on the right to be visible until I manually scroll to the left.

I tried googling for about:config or userChrome.css solutions but couldn't find anything, does anyone have any ideas on how to change this? Thanks.

Help, I do not know how I got stuck with this but every time I go to twitter I get this tab pop up window and cannot get rid of it. I am not versed enough to get rid of it. Please, please help get rid of it. https://twitter-com.translate.goog/home?_x_tr_sl=en&_x_tr_tl=en&_x_tr_hl=en-US