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  • Archived

unable to open links to PDFs

Hello. I've recently come back to FF and am really pleased with it. However, I have recently hit a bit of a snag as follows - In a website that has PDF's as links that ca… (read more)

Hello. I've recently come back to FF and am really pleased with it. However, I have recently hit a bit of a snag as follows - In a website that has PDF's as links that can be viewed - ie click on a link saying "View" the document - when I click on it nothing happens. I can right click and open the link in new tab, when I do this the same page opens again, with the same hyperlink - same thing happens when I click on that, ad infinitum. Other browsers (DDG) immediately save the PDF - so the links work on those browsers. Interestingly, some other links on the same website to PDF documents do work in FF. I have noticed that the "openable" links end on .pdf but the links I can't open (as docs) don't. I've tried disabling all add-ons, ensuring FF is up-to-date - version 112.0.1, changing all security settings to their lowest setting, tried changing what to do when FF opens a PDF, but nothing makes a difference. I think the issue is related to opening links and have toggled all the "links" settings but again, no difference. Can you help please? Thanks very much and kind regards, Andy.

Asked by pipandandyiow 1 year ago

Last reply by pipandandyiow 1 year ago

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Firefox takes 15 minutes to load

Ever since the last two updates to Firefox, I can't use the browser without a lot of trouble. It won't launch for 15 minutes; links take several minutes to load; it's jus… (read more)

Ever since the last two updates to Firefox, I can't use the browser without a lot of trouble. It won't launch for 15 minutes; links take several minutes to load; it's just not reliable anymore. The Firefox on my laptop works just fine since I refused to update it. I've tried starting in safe mode; disabling all add-ons; clearing the cache and history; uninstalling and reinstalling. Nothing works. I'm using Firefox 112.0.1 64 bit. Windows 10. How can I get Firefox to work again on my desktop?

Asked by joyce.greer2 1 year ago

Last reply by joyce.greer2 1 year ago

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Bookmarks Toolbar & Graphics Glitches in Latest Version

After upgrading to the latest version (112.0.1) on MacOS 10.15.7, the bookmarks toolbar disappears when I enter fullscreen mode ('Always Show' is selected under Bookmarks… (read more)

After upgrading to the latest version (112.0.1) on MacOS 10.15.7, the bookmarks toolbar disappears when I enter fullscreen mode ('Always Show' is selected under Bookmarks Toolbar in the View menu). When I exit fullscreen mode, the toolbar reappears but a large grey bar then appears at the top of the window (see screenshot). I've read answers in the knowledge base that suggest that the toolbar always disappears in fullscreen mode, but I am 100% sure that this behaviour did not exist before the recent upgrade (perhaps this behaviour has been around for a while in Windows?). Either way the grey bar is clearly a bug and feels related to the toolbar behaviour. Has anyone else experienced this?

Asked by Ciarán O'Rourke 1 year ago

Last reply by cor-el 1 year ago

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The Bible program "Instaverse" will not work with Firefox since the April 2023 downloads and updates. How do I correct this?

"Instaverse" Program lets scriptures appear after a mouse over in Firefox. Why will it not work since the 112 update and download? Worked all right until updates and down… (read more)

"Instaverse" Program lets scriptures appear after a mouse over in Firefox. Why will it not work since the 112 update and download? Worked all right until updates and downloads after March 22, 2023.

Asked by fahill 1 year ago

Last reply by fahill 1 year ago

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  • Archived

firefox crash

Good evening, I've some problem with firefox sometime it don't start (if I restart Ububtu 22 kernel 6.0.0 in use firefox start) and some times when I try to save an image… (read more)

Good evening, I've some problem with firefox sometime it don't start (if I restart Ububtu 22 kernel 6.0.0 in use firefox start) and some times when I try to save an image it crash an close. Here below you can find the crash code error. Thanks a lot for the support

bp-a115d364-564d-44bc-8fae-3f73d0230418 4/18/23, 20:05 bp-95de88f9-6278-488f-a215-f3f950230418 4/18/23, 20:05 bp-4109917c-889d-4438-87ee-c07860230418 4/18/23, 20:05 bp-6005994f-0c7a-4034-a99e-36c6f0230418 4/18/23, 20:05 bp-47c85daa-3424-4180-aa8f-ce92a0230418 4/18/23, 20:05 bp-47cffc61-f4d2-4992-b89b-5040a0230418 4/18/23, 20:05 bp-22722457-a79b-48ec-868a-fb6100230418 4/18/23, 20:05 bp-74f79011-44da-4952-b6a6-171aa0230418 4/18/23, 20:05 bp-7c96feb2-f162-4bcb-8723-7e88f0230418 4/18/23, 20:05 bp-7dc653c2-564c-4b36-a42b-c19730230418 4/18/23, 20:05 bp-13983b22-11e4-405f-9b1c-b88820230418 4/18/23, 20:05 bp-86c4746b-54c4-4cd2-8fce-846f70230418 4/18/23, 20:05 bp-4c9f03dd-507a-4771-ac99-f2b360230418 4/18/23, 20:04 bp-1b7568a9-876d-45c5-97be-4ada30230418 4/18/23, 20:04 bp-3c751aa9-b660-40cb-bacf-facfe0230418 4/18/23, 20:04 bp-ee90d076-861f-4a1a-b3c1-8c6ab0230418 4/18/23, 20:04 bp-03d70e14-d68e-4eae-b887-2cbff0230418 4/18/23, 20:04 bp-792c1414-1978-4bca-8729-301f20230418 4/18/23, 20:04 bp-a3d53dc5-cbf0-4359-a494-9f9680230418 4/18/23, 20:04 bp-f820bb45-6398-4b79-afe6-a72bf0230418 4/18/23, 20:04 bp-34492a94-e8c4-4756-9c98-62b720230418 4/18/23, 20:04 bp-62aabcf9-fb69-4fac-8fe0-5f67a0230418 4/18/23, 20:04 bp-6f3c1adc-3e38-4bec-a37b-6ed390230418 4/18/23, 20:04

Asked by Fabio 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Update of Firefox without Administrator privileges

I have Firefox Browser version 112.0.1 (64-bit). Firefox says that there is a new update. In order to install the new update it is required to have Administrator privileg… (read more)

I have Firefox Browser version 112.0.1 (64-bit). Firefox says that there is a new update. In order to install the new update it is required to have Administrator privileges in the computer. Until now, to update Firefow, Administrator privileges were not required.

Asked by arieltzvicarp 12 months ago

Answered by arieltzvicarp 12 months ago

  • Solved
  • Archived

Lockwise/authenticator issue

Lockwise on My iPhone 13 forgot my login and asked for a password for some reason. As I have turned on 2-step verification it asked for the code from Google Authenticator… (read more)

Lockwise on My iPhone 13 forgot my login and asked for a password for some reason. As I have turned on 2-step verification it asked for the code from Google Authenticator. However this code was not accepted and I had to use one of my recovery codes. Now I am logged in and would love to disable the 2-step verification, as it does not work, but there is no such option in the app.

Asked by dabmv 1 year ago

Answered by dabmv 1 year ago

  • Archived

Fullscreen video issues— occasionally won't let me enter, will never let me exit

Every time I open a video on a website and try and enter fullscreen mode, it never lets me exit fullscreen mode. Then I have to close the entire window. Also, sometimes I… (read more)

Every time I open a video on a website and try and enter fullscreen mode, it never lets me exit fullscreen mode. Then I have to close the entire window. Also, sometimes I have to refresh the page once or twice to even get in to fullscreen mode. Google is only showing me stuff about Firefox fullscreen mode, NOT fullscreen mode for videos, which is the actual problem.

Asked by Kimball 1 year ago

Last reply by qxyz123 1 year ago

  • Archived

Bookmarks toolbar

For the first time, I have got a message 'For quick access, place your bookmarks here on the bookmarks toolbar.' I have always used the bookmarks toolbar. This message ju… (read more)

For the first time, I have got a message 'For quick access, place your bookmarks here on the bookmarks toolbar.' I have always used the bookmarks toolbar. This message just takes up space, so I would like to get rid of it.

Asked by rmbooker 1 year ago

Last reply by cor-el 1 year ago

  • Archived

ENABLED EXTENSIONS MISSING FROM TOOLBAR

Hi, I cant see my enables extensions in my toolbar on my PC. When I sync it does not call in the same settings. The browswer on a different laptop shows my enabled extens… (read more)

Hi, I cant see my enables extensions in my toolbar on my PC. When I sync it does not call in the same settings. The browswer on a different laptop shows my enabled extensions. Whats gone wrong?/ How do i fix this please. Thanks

Asked by mrsteveksmith 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Tab preview only show the top of the page

Currently, my tab preview only show the top of the page, not in the exact position I am currently on in that page! This has made it difficult to track my whereabout! Can… (read more)

Currently, my tab preview only show the top of the page, not in the exact position I am currently on in that page! This has made it difficult to track my whereabout!

Can anything be done about this!

Thank you in advance!

Asked by Mad Dr Mastermind Kats 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Google maps has wrong location in Firefox

In Firefox my google map location shows that I live in Maryland when I live in San Francisco.When I use Chrome this doesn't happen. I have spent the last two day trying … (read more)

In Firefox my google map location shows that I live in Maryland when I live in San Francisco.When I use Chrome this doesn't happen. I have spent the last two day trying all the solution Ive found online. Windows has my location correctly. Ive tried other map programs and they seem to have the correct location. Ive done everything suggested by google to fix my location but it still is incorrect. What am I missing Thanks Mark

Asked by pursuant 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to enable a Real Search Box in the middle of a New Tab Page

In the middle of the FF home page, the search box functions normally, but not on a new tab page. The box is fake and typing automatically goes to the address bar. I chan… (read more)

In the middle of the FF home page, the search box functions normally, but not on a new tab page. The box is fake and typing automatically goes to the address bar. I changed the setting in about:preferences#search to "Add search bar in toolbar." That resulted in adding a 2" search bar to the right of the address bar with a TINY font. VERY difficult to see.

Next in about:config, I switched this to false: "browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar ". But, that didn't fix it.

An article on askvg.com said to do the above, but to do it in FF's NIGHTLY. To get the search box to function in the center of the page, will I have to install Firefox Nightly alongside my normal Firefox Release and fix it there? Then will it sync over to my regular FF and fix it? Or, is there another way?

Asked by xxq107a 11 months ago

Last reply by TyDraniu 11 months ago

  • Solved
  • Archived

SSL ERROR ACCESS DENIED ALERT

I cannot access my Bank Account, the authenticity of the received data could not be verified. I have contacted the Bank, and they are supposed to come back to me. Compu… (read more)

I cannot access my Bank Account, the authenticity of the received data could not be verified.

I have contacted the Bank, and they are supposed to come back to me. Computer has been restarted and debugged and I have reset the router. The certificate is from COMODA RSA! VALID 13.01.23 - 02.02.24.

It has been suggested when I looked on one Site that I nofify yourselves of this matter.

Thanking you in anticipation! (I have to admit I am not cech savvy!) Janice

Asked by white.janice51 1 year ago

Answered by white.janice51 1 year ago

  • Archived

URL BAR

I am using Firefox on a desktop and recently upgraded to 112. I have been trying for the last 6 months to SHORTEN the address bar (NO, I do NOT use Search on Firefox) and… (read more)

I am using Firefox on a desktop and recently upgraded to 112. I have been trying for the last 6 months to SHORTEN the address bar (NO, I do NOT use Search on Firefox) and cannot find an answer anywhere. I am completely exasperated at all controls Firefox has taken away from users the past few years and this is the final straw before I leave you. PLEASE tell me how to REALLY shorten the god-awful length of the url bar so I can see more addons ON the desktop. Thank you very much.

Rob Davis, a loyal user of Firefox since 2009.

Asked by robddavis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot sync my passwords (since login is not possible)

Hi all, I cannot sync ma password to a different system. Firefox states that my account is "disconnected", I cannot change this status even with multiple tries to login. … (read more)

Hi all, I cannot sync ma password to a different system. Firefox states that my account is "disconnected", I cannot change this status even with multiple tries to login. If I go to Sync I can chose to login "again". If I do so nothing changes. Even with muliple tries. Do you have any idea how I can debug this? BTW: There seemes to be some polices in place even if i'm in no organisation.

Asked by Sebastian 1 year ago

Last reply by Sebastian 1 year ago

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YouTube gets stuck on full screen ONLY when already in Mac's full screen window

I've only just recently had this issue: If I'm not already in full screen mode on my MacBook Air (Ventura 13.3.1), then I can enter and exist YouTube's full screen mode j… (read more)

I've only just recently had this issue: If I'm not already in full screen mode on my MacBook Air (Ventura 13.3.1), then I can enter and exist YouTube's full screen mode just fine. But if I'm already in full screen mode with the browser, then after going full screen with a YouTube video I can't exit. I can exit the full screen window, but then the video stays in full screen with no menu bar available etc. Instead I have to close Firefox and open again. See the attached image - I can change the size of the window but only the video screen appears. I can still use shortcuts (ctrl+tab) to navigate tabs etc.

Asked by joshuadblanchard 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I open all tabs at once in Firefox?

My laptop was stolen. In my new laptop I try to open all my sync tabs at once, but I can't. I signed in, I see all the sync tabs under the "sign out", but how can I open … (read more)

My laptop was stolen. In my new laptop I try to open all my sync tabs at once, but I can't. I signed in, I see all the sync tabs under the "sign out", but how can I open them all at once? I read that I should right click the devise name to do that, but I can't right click it.

Asked by freenl 1 year ago

Last reply by jonzn4SUSE 1 year ago