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Profiles & Sync Not Working!

Once again Firefox has decided to take over and change all my settings! I had finally managed to prevent it updating, as each and every time I had to reinstall all my set… (read more)

Once again Firefox has decided to take over and change all my settings! I had finally managed to prevent it updating, as each and every time I had to reinstall all my setting and extentions from scratch. Today, it decided to clear all my preferences and change itself to its own default settings. OK, so I can change my profile option, except all three are using the same defaults: I appear to have lost all my settings and extensions entirely. OK, I'll copy from my backup, but once again the three backup profiles are being overwritten with the defaults. Even my third backup of last March overwrites to the defaults! How and why is Firefox managing to keep overwriting my defaults to its own preferred settings? How do I stop it doing this and regain my own preferences?

I also tried Sync and now I am getting bookmarks from over five years ago! And once again my settings are changing to the defaults. Surely a Sync should overwrite with the current bookmarks and settings not just keep adding more and more. I am now in a right mess again. Back to losing everything with updates. I am a great believer in the 'if it ain't broke don't fix it' mentality, but Firefox has broken itself and is refusing to allow me to change to how it used to be! How do I restore my own preferences and prevent Firefox from changing them to what it wants.

Asked by Les 1 week ago

  • Archived

Can NOT download .zip archives from usual spot on my iMac, I CAN download the images

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning abo… (read more)

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning about the website. This website is larger than Creative Market. I purchased the ability to download in a subscription there, my payments are all made on time.

Even then, I am trying to download free "daily gifts" (fonts & graphics), and this is the first time I have tried on my iMac, but FireFox does nothing, and I cannot download the .zip archive, even though I can download the image files.

I have been downloading from elsewhere across the internet just fine. I usually use FireFox because I like it better than Safari (and a lot more than Chrome or Chrome Edge), until this issue.

So, what's the deal?

I heard about restarting in safe mode, but have no idea how, I always have such an issue getting FireFox to restart for updates, already (and why doesn't it offer the button to do just that?).

Asked by Doug 1 year ago

Last reply by cor-el 1 year ago

  • Archived

scanning a document

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I ca… (read more)

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I can attach from my scans file.

Asked by buddyh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to get back password firefox didn't save

I made a new weibo account that needed an password. I used firefox's auto gen password and selected save password. But firefox is not saving this password, nor is it auto… (read more)

I made a new weibo account that needed an password. I used firefox's auto gen password and selected save password. But firefox is not saving this password, nor is it autofilling or in the saved login section in the settings. I always had this problem. Now i need this password because weibo requires me to use my username instead of my number to get my account back. But I didn't even make an username yet because I can't log in after I made an account. I just need to get this password back.

Asked by sabrinajia12345 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox won't load SCORM modules

As a Teacher I load SCORM modules into Canvas. Up to last May they all worked just fine. School just started and I'm now finding my SCORM modules will not open with Fir… (read more)

As a Teacher I load SCORM modules into Canvas. Up to last May they all worked just fine. School just started and I'm now finding my SCORM modules will not open with Firefox. If I use Chrome they work just fine. I have refreshed Firefox and also gone into troubleshooting mode. They still won't load. They do load when played directly from my hard drive. I can't help that some security feature in a newer version of Firefox is blocking this.

Asked by Tom-Brox 1 year ago

Answered by Tom-Brox 1 year ago

  • Archived

Unable to get online on Firefox

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help i… (read more)

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help improve their product and I also accepted a Bing addition to Firefox which I later removed.

I just want it to work again, but I don't know what to change or what to do.

Asked by robeauchamp 1 year ago

Last reply by RachelGomez161999 1 year ago

  • Archived

recovery key

I have no idea what my recovery key is nor where it would be. I do not remeber my password since I am always on the same laptop. I have several issues with firefox for a … (read more)

I have no idea what my recovery key is nor where it would be. I do not remeber my password since I am always on the same laptop. I have several issues with firefox for a while now and need to either restore or remove and download new. I cn afford to lose many of my bookmarks

Asked by keath 1 year ago

Last reply by cor-el 1 year ago

  • Archived

some youtube videos are not playing

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem. I've alread… (read more)

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem.

I've already cleaned the cookies and updated Mozilla to the last version as some might recommend it to do, however problem persists. Any idea of what could be the problem?

(I use Pocket tube from a while ago, but I am starting to think it might be that the problem even though this is a recent problem)

Asked by pokechristo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

CAMA and mirophone

Face book messenger says Couldn't connect to your camera or microphone Your camera or microphone are either not connected or not supported. For troubleshooting suggestion… (read more)

Face book messenger says Couldn't connect to your camera or microphone Your camera or microphone are either not connected or not supported. For troubleshooting suggestions, and information on supported browsers, visit our Help can not get answers rather talk to person

Asked by fpowers51 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox does not play videos for francetvinfo.fr although other browsers do

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet … (read more)

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet

Asked by oconnormj137 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

A thin yellow border line around the Firefox window! How to get rid of that?

Hi, Since a few days I have a concern : The Firefox window is surrounded by a thin golden yellow line. In full screen mode or not, that's always visible. I searche… (read more)

Hi, Since a few days I have a concern : The Firefox window is surrounded by a thin golden yellow line. In full screen mode or not, that's always visible. I searched the web but couldn't find any conclusive solution. If you know please tell me :) It really annoys me :) Thank you.

Asked by Pascal in France 1 year ago

Answered by Pascal in France 1 year ago

  • Archived

when firefox will fix the translation with arabic

im tired of firefox alot of times i quit because of awful translation when i sign in to google account it suggest me my email to enter it for me but in the buttom of segu… (read more)

im tired of firefox alot of times i quit because of awful translation when i sign in to google account it suggest me my email to enter it for me but in the buttom of segustion it says from this website (in arabic) wtf email is a website

also i try to change langauage it says search for other lanuages i dont even see any seach buttom there are languages and i select from them and alot and alot more


if someone know when they will work on it please tell me when

Asked by gshinopy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I enable "Never check for updates"? I can't find that choice. Mac

Wasted a whole bunch of time when Firefox decided to install an update (I had previously downloaded) automatically. I did not touch my machine. A dialog came up and befor… (read more)

Wasted a whole bunch of time when Firefox decided to install an update (I had previously downloaded) automatically. I did not touch my machine. A dialog came up and before I could read it and choose to cancel, the installation began. Took at least 16 minutes. I had checked "check for updates but let me choose to install", but it didn't give me a chance to decline. According to the web, the suggestion is choose "Never check for updates", but that choice is not there. I don't want ANY kind of auto update or auto install. Please don't suggest I program anything, thanks.

Asked by larryfj2 1 year ago

Last reply by TechHorse 1 year ago

  • Solved
  • Archived

fake "update available" for firefox

Every time I launch Firefox a message appears on the top right corner asking to update with the following text: "Update available Download the latest version of Firefox" … (read more)

Every time I launch Firefox a message appears on the top right corner asking to update with the following text: "Update available Download the latest version of Firefox"

I have never followed this message for I've suspected fake, but it keeps appearing, and every time more and more often along the day (at the beginning it was only once per launch). This keeps occurring in spite of updating to the latest Firefox update (103.0.2) through the "About Firefox" top left menu on my Mac.

Please advise how to get rid of this annoying message. Is this a potential hack or virus attack?

MacBook Pro 15", Late 2013 on Mac Os 10.15.7 "Catalina"

Asked by raul.films 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Stop AltGr + F from opening Firefox

When I have Firefox open, even if I'm using another program, when I press AltGr + F Firefox opens. This prevents me from using open square brackets. How can I stop this f… (read more)

When I have Firefox open, even if I'm using another program, when I press AltGr + F Firefox opens. This prevents me from using open square brackets. How can I stop this from happening?

Using Windows 10.

Asked by Demagoh 1 year ago

Answered by Demagoh 1 year ago