Firefox Support Forum

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue goes away when I close Firefox and re-open, but after clicking on 3 or four links, it locks up again. MS Edge does not have this problem with the same websites. I did notice in Task Manager that Firefox is opening up 10 processes. Can anyone give some suggestions?

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         "description": "Compositing",
         "status": "blocked",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "blocked",
             "message": "Acceleration blocked by safe-mode"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Direct2D requires Direct3D 11 compositing"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "D3D11 compositing is disabled"
           },
           {
             "type": "env",
             "status": "disabled",
             "message": "D3D11 compositing is disabled"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "blocked",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "blocked",
             "message": "Safe-mode is enabled"
           }
         ]
       },
       {
         "name": "WEBRENDER",
         "description": "WebRender",
         "status": "unavailable-in-safe-mode",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable-in-safe-mode",
             "message": "Safe-mode is enabled"
           }
         ]
       },
       {
         "name": "WEBRENDER_QUALIFIED",
         "description": "WebRender qualified",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "WEBRENDER_COMPOSITOR",
         "description": "WebRender native compositor",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "No DirectComposition usage"
           }
         ]
       },
       {
         "name": "WEBRENDER_PARTIAL",
         "description": "WebRender partial present",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "WEBRENDER_SHADER_CACHE",
         "description": "WebRender shader disk cache",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "WebRender disabled"
           }
         ]
       },
       {
         "name": "WEBRENDER_OPTIMIZED_SHADERS",
         "description": "WebRender optimized shaders",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "WebRender disabled"
           }
         ]
       },
       {
         "name": "WEBRENDER_ANGLE",
         "description": "WebRender ANGLE",
         "status": "unavailable-no-angle",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable-no-angle",
             "message": "ANGLE is disabled"
           }
         ]
       },
       {
         "name": "WEBRENDER_DCOMP_PRESENT",
         "description": "WebRender DirectComposition",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "Requires ANGLE"
           }
         ]
       },
       {
         "name": "WEBRENDER_SOFTWARE",
         "description": "WebRender software fallback",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "WEBGPU",
         "description": "WebGPU",
         "status": "blocked",
         "log": [
           {
             "type": "default",
             "status": "disabled",
             "message": "Disabled by default"
           },
           {
             "type": "runtime",
             "status": "blocked",
             "message": "WebGPU can only be enabled in nightly"
           }
         ]
       },
       {
         "name": "WINDOW_OCCLUSION",
         "description": "WINDOW_OCCLUSION",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       }
     ],
     "fallbacks": []
   },
   "crashGuards": []
 },
 "experimentalFeatures": [
   [
     "experimental-features-abouthome-startup-cache",
     "browser.startup.homepage.abouthome_cache.enabled",
     false
   ],
   [
     "experimental-features-cookie-samesite-lax-by-default2",
     "network.cookie.sameSite.laxByDefault",
     false
   ],
   [
     "experimental-features-cookie-samesite-none-requires-secure2",
     "network.cookie.sameSite.noneRequiresSecure",
     false
   ],
   [
     "experimental-features-cookie-samesite-schemeful",
     "network.cookie.sameSite.schemeful",
     false
   ],
   [
     "experimental-features-css-constructable-stylesheets",
     "layout.css.constructable-stylesheets.enabled",
     false
   ],
   [
     "experimental-features-css-masonry2",
     "layout.css.grid-template-masonry-value.enabled",
     false
   ],
   [
     "experimental-features-devtools-compatibility-panel",
     "devtools.inspector.compatibility.enabled",
     true
   ],
   [
     "experimental-features-devtools-serviceworker-debugger-support",
     "devtools.debugger.features.windowless-service-workers",
     false
   ],
   [
     "experimental-features-firefox-100",
     "general.useragent.forceVersion100",
     false
   ],
   [
     "experimental-features-media-jxl",
     "image.jxl.enabled",
     false
   ],
   [
     "experimental-features-ime-search",
     "browser.urlbar.keepPanelOpenDuringImeComposition",
     false
   ],
   [
     "experimental-features-web-gpu2",
     "dom.webgpu.enabled",
     false
   ],
   [
     "experimental-features-webrtc-global-mute-toggles",
     "privacy.webrtc.globalMuteToggles",
     false
   ]
 ],
 "addons": [
   {
     "name": "Add-ons Search Detection",
     "type": "extension",
     "version": "2.0.0",
     "isActive": true,
     "id": "addons-search-detection@mozilla.com"
   },
   {
     "name": "Amazon.com",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "amazondotcom@search.mozilla.org"
   },
   {
     "name": "Bing",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "bing@search.mozilla.org"
   },
   {
     "name": "DuckDuckGo",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "ddg@search.mozilla.org"
   },
   {
     "name": "eBay",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "ebay@search.mozilla.org"
   },
   {
     "name": "Google",
     "type": "extension",
     "version": "1.2",
     "isActive": true,
     "id": "google@search.mozilla.org"
   },
   {
     "name": "Wikipedia (en)",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "wikipedia@search.mozilla.org"
   },
   {
     "name": "Amazon Assistant",
     "type": "extension",
     "version": "10.2103.25.10303",
     "isActive": false,
     "id": "abb@amazon.com"
   },
   {
     "name": "Capital One Shopping: Online Coupon Tool",
     "type": "extension",
     "version": "0.1.1043",
     "isActive": false,
     "id": "{aff8af88-06a9-4eee-b383-3af08c47b8c8}"
   },
   {
     "name": "Dashlane",
     "type": "extension",
     "version": "6.2148.3",
     "isActive": false,
     "id": "jetpack-extension@dashlane.com"
   },
   {
     "name": "DuckDuckGo Privacy Essentials",
     "type": "extension",
     "version": "2022.4.26",
     "isActive": false,
     "id": "jid1-ZAdIEUB7XOzOJw@jetpack"
   },
   {
     "name": "Firefox Private Network",
     "type": "extension",
     "version": "24",
     "isActive": false,
     "id": "secure-proxy@mozilla.com"
   },
   {
     "name": "Firefox Relay",
     "type": "extension",
     "version": "2.3.4",
     "isActive": false,
     "id": "private-relay@firefox.com"
   },
   {
     "name": "Grammarly for Firefox",
     "type": "extension",
     "version": "8.897.0",
     "isActive": false,
     "id": "87677a2c52b84ad3a151a4a72f5bd3c4@jetpack"
   },
   {
     "name": "Pulse SMS Extension",
     "type": "extension",
     "version": "2.1.4",
     "isActive": false,
     "id": "{085bef48-0484-467c-9112-5689bfc33b83}"
   },
   {
     "name": "Translate Web Pages",
     "type": "extension",
     "version": "9.4.2",
     "isActive": false,
     "id": "{036a55b4-5e72-4d05-a06c-cba2dfcc134a}"
   }
 ],
 "features": [
   {
     "name": "DoH Roll-Out",
     "version": "2.0.0",
     "id": "doh-rollout@mozilla.org"
   },
   {
     "name": "Firefox Screenshots",
     "version": "39.0.1",
     "id": "screenshots@mozilla.org"
   },
   {
     "name": "Form Autofill",
     "version": "1.0.1",
     "id": "formautofill@mozilla.org"
   },
   {
     "name": "Picture-In-Picture",
     "version": "1.0.0",
     "id": "pictureinpicture@mozilla.org"
   },
   {
     "name": "Web Compatibility Interventions",
     "version": "31.0.0",
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "WebCompat Reporter",
     "version": "1.4.2",
     "id": "webcompat-reporter@mozilla.org"
   }
 ],
 "application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 10.0 22000",
   "version": "99.0.1",
   "buildID": "20220411174855",
   "distributionID": "",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0",
   "safeMode": true,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/99.0.1/WINNT/en-US/",
   "osTheme": "",
   "numTotalWindows": 1,
   "numFissionWindows": 0,
   "numRemoteWindows": 1,
   "launcherProcessState": 0,
   "fissionAutoStart": false,
   "fissionDecisionStatus": "disabledBySafeMode",
   "remoteAutoStart": true,
   "policiesStatus": 0,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": true
 },
 "normandy": {
   "addonStudies": [],
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   "prefStudies": [],
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   "nimbusRollouts": []
 }

}

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Over the past few days FireFox v. 99.0.1 had been non-responsive on a tab.

Got to the point I had to close FF and tried to use cCleaner to clear cache/history etc.

However cCleaner could not proceed as it claimed FF was still open.

Using Windows Task Manager I found FireFox was "Suspended" (screenshot 1)

I then terminated the task - so cCleaner could proceed.

Then FF appeared to work OK. Until the next time....

It just happened a few minutes ago closing FF - using cCleaner - once again FF was "suspended" and had to be terminated in Task Manager.

On FF help it said Update to version 100 which I did BUT the update got stuck on the FF Update - for several minutes (definitely over 10 mins) so I had to terminate the FF Updater using Windows Task Manager (screenshots 2 & 3) again used Task Manager to terminate that.

FF appeared to open OK even showed the version 100 What's new tab.

BUT when I used FF help to check version I got Restart FF to update to version 100 (screen shot 4) Perhaps the last might temporary due to terminating the what appeared to be stuck Updater, but it was worth mentioning.

PC details: OS Name Microsoft Windows 10 Home Version 10.0.19044 Build 19044 System Model HP Pavilion 590-p0097c Desktop PC System Type x64-based PC Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s) Installed Physical Memory (RAM) 8.00 GB

Any help appreciated.

Thanks,

Vincent

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action this. First attempt was 05th May. Another, today. I am still waiting and have checked all folders in the said email to use by yourselves.

Ever since Firefox updated to the new version I've been having constant crashes. I've tried restarting in Safe Mood which doesn't help. Pretty much Firefox will open, say it's not responding, and then by the time it looks like it's about to restore my tabs it crashes. I had to do a refresh and transferred the backup files from an older session which worked, but then it eventually crashed again. I uninstalled and reinstalled Firefox and tried opening my older profile but it keeps happening. I really need to restore my previous session. There's nothing with my computer that seems to be causing it. I did have 2 windows open with about 8,000 tabs total which I'm sure could be part of the reason, but it never really had trouble before and only just started crashing since the update. Is there any way to fix this without starting over? I read that this is a bug that others have dealt with previously.

Some additional information. I'm on a 64-bit Windows 10 PC.

Startup Crash False Process Type parent MOZ_CRASH Reason (Sanitized) Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ffb8c0f5135

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

Until the most recent update of Firefox, I was able to access atrribute data of a GIS map feature on the GIS Open Data, State of Michigan website:

https://gis-michigan.opendata.arcgis.com/datasets/2020-voting-precincts/explore?location=44.909859%2C-86.310800%2C6.97

Now, I can not click on any feature. I can do this, however, using Chrome. What is the issue, here?

How to delete key3.db in https://kb.mozillazine.org/Profile_folder_-_Firefox#Files ?? I don't know how to delete files pls answer...I want to delete master password...

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

Here is my code:

<html>
 <head>
  <meta charset="utf-8">
  <style>
   .fullCard,
   .lowerHalfCard,
   .upperHalfCard,
   .fullCard-after,
   .lowerHalfCard-after,
   .upperHalfCard-after {
     background-color: inherit;
     border-radius: 10px;
     height: 100%;
     width: 100%;
     position: absolute;
     
     align-items: center;
     display: flex;
     justify-content: center;
     vertical-align:middle;
   }
  
   .fullCard-after::after,
   .upperHalfCard-after::after{
     content: "";
     display: block;
     position: absolute;
     height: 4px;
     background-color: inherit;
     width: 100%;
     top: calc(50% - 2px);
   }
   .lowerHalfCard-after::after{
     content: "";
     display: block;
     position: absolute;
     height: 4px;
     background-color: inherit;
     width: 100%;
     top: calc(50% - 2px);
   }
   .lowerHalfCard,
   .lowerHalfCard-after{
    clip-path: polygon(0% 50%, 100% 50%, 100% 100%, 0% 100%);
   }
   .upperHalfCard,
   .upperHalfCard-after{
     clip-path: polygon(0% 0%, 100% 0%, 100% 50%, 0% 50%);
   }

   .splitFlap {
     background-color:black;
     box-sizing: border-box;
     border-radius: 10px;    
     width: 100px;
     height: 150px;
     position: relative;    
   }

   .rotate0to90 {
     animation-name: r0to90;
   }

   .rotate90to0 {
     animation-name: r90to0;
   }

   .rotate0to_90 {
     animation-name: r0to_90;
   }

   .rotate_90to0 {
     animation-name: r_90to0;
   }

   .rotate0to90,
   .rotate90to0,
   .rotate0to_90,
   .rotate_90to0 {
     animation-duration: 0.3s;
     animation-fill-mode: forwards;
   }

   @keyframes r0to90 {
     from {
    transform:rotateX(0deg);
     }

     to {
    transform: rotateX(90deg);
     }
   }

   @keyframes r90to0 {
     from {
    transform: rotateX(90deg);
     }

     to {
    transform: rotateX(0deg);
     }
   }

   @keyframes r0to_90 {
     from {
    transform: rotateX(0deg);
     }

     to {
    transform: rotateX(-90deg);
     }
   }

   @keyframes r_90to0 {
     from {
    transform: rotateX(-90deg);
     }

     to {
    transform: rotateX(0deg);
     }
   }

   .transform0to_90 {
     transform: rotateX(-90deg);
   }

   .transform0to90 {
     transform: rotateX(90deg);
   }
   .hide{
    display:none
   }
   .zIndex2 {
     z-index: 2;
   }

   .zIndex4 {
     z-index: 4;
   }

   .zIndex10 {
     z-index: 10;
   }
   .blue{
      background-color: blue
   }
   .green{
      background-color: green
   }
   .red{
      background-color: red
   }
   .orange{
     background-color: orange
   }
  </style>
  <script>
   let baseDiv,lowerDiv,middleDiv,upperDiv;
   document.addEventListener("DOMContentLoaded",()=>{
    baseDiv=document.getElementById("base");
    lowerDiv=document.getElementById("lower");
    middleDiv=document.getElementById("middle");
    upperDiv=document.getElementById("upper");
   });
   let backward=()=>{
       middleDiv.innerHTML=baseDiv.innerHTML;
    lowerDiv.classList.add("rotate0to90");
    middleDiv.className="upperHalfCard-after transform0to_90 zIndex4";
   }
   let forward=()=>{
    middleDiv.innerHTML=baseDiv.innerHTML;
    upperDiv.classList.add("rotate0to_90");
    middleDiv.className="lowerHalfCard-after transform0to90 zIndex4";
   }
   
   let upperHandler=()=>{
    middleDiv.classList.add("rotate90to0");
    upperDiv.classList.replace("zIndex4","zIndex2");    
   }
   let lowerHandler=()=>{
    lowerDiv.classList.replace("zIndex4","zIndex2");
    middleDiv.classList.add("rotate_90to0");    
   }
   let middleHandler=()=>{
    upperDiv.innerHTML=baseDiv.innerHTML;
    lowerDiv.innerHTML=baseDiv.innerHTML;
    middleDiv.className="hide";
    upperDiv.className="upperHalfCard-after zIndex4";
    lowerDiv.className="lowerHalfCard-after zIndex2";
   }
  </script>
 </head>
 <body>
  <div class="splitFlap">
   <div 
    id="base" 
    class="fullCard-after zIndex2">
    <img src="img/1_100.png">
   </div>
   <div 
    class="upperHalfCard-after zIndex4"
    id="upper"
    onAnimationEnd="upperHandler()">
    <img src="img/0_100.png">
   </div>
   <div 
    id="middle"
    class="hide"
    onAnimationEnd="middleHandler()">
   </div>
   <div
    class="lowerHalfCard-after zIndex2" 
    id="lower"
    onAnimationEnd="lowerHandler()">
    <img src="img/0_100.png">
   </div>
  </div>
  <p>
   <button onClick="forward()">
     +
   </button>
   <button onClick="backward()">
    -
   </button>
   <button onClick="setHinge()">Set Hinge</button>
  </p>
 </body>
</html> 

I am creating a split-flap. It works fine in Chrome, but in firefox, during the second rotation period, it is not smooth as in chrome. How can I fix it?

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Hi,

I'm trying to access my Apple ID (appleid.apple.com). When I select "Sign In" the page hangs and never displays the fields to enter my user name and password. The message I get is "This action could not be completed because of an error. Try again or check back later."

Under Settings > General > Network Settings I selected No proxy and I disabled DNS over HTTPS. But neither of these actions made a difference.

Eventually, I had to use Microsoft Edge to access my account.

Any ideas?

Thanks!