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  • Archived

One website in particular won't load properly.

Firefox is my browser of choice. For the most part, it works great. In fact, the only issue I've ever had with it is one website in particular not loading. Unfortunately,… (read more)

Firefox is my browser of choice. For the most part, it works great. In fact, the only issue I've ever had with it is one website in particular not loading. Unfortunately, that website is the site that I use to check my schedule for work, so it not working is kind of a big deal to me. On occasion, it simply will not load. Frankly, that is not a big deal. I can always check back later, when it might work. However, on Firefox, even when the site does load, certain elements do not load. For example, there is a built in tool that includes company updates, scheduling info, et cetera. While it consistently loads perfectly in Microsoft Edge or Google Chrome, it appears only as a white box in Firefox that occupies the same space but cannot be interacted with. I have tried easing up privacy settings for that website to no avail. I looked to see if there was a javascript option I could toggle, but I could not find it and I am not sure that is the issue anyway. The site is feed.kroger.com, although the authentication page occupies a different URL. Other Kroger family websites have worked without trouble; this is the only one that acts buggy.

Asked by jakerobbins560 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Unable to access to Gemini log in page.

Hi, I was unable to access the Gemini log in page, https://exchange.gemini.com/signin via firefox browser. But i was able to access using Chrome and Edge. Please advise.… (read more)

Hi,

I was unable to access the Gemini log in page, https://exchange.gemini.com/signin via firefox browser. But i was able to access using Chrome and Edge. Please advise. thanks.

Asked by send2len 7 months ago

Last reply by FredMcD 7 months ago

  • Solved
  • Archived

When trying to close a single tab, all tabs disappear. Clicking on the Firefox, all tabs appear even the one I was try to close,

Give me a fix to Firefox, if one exists. I noted the same problem was listed in 2014. I have deleted Firefox from my Mac. Downloaded it again and installed it. The sa… (read more)

Give me a fix to Firefox, if one exists. I noted the same problem was listed in 2014. I have deleted Firefox from my Mac. Downloaded it again and installed it. The same set of tabs appear. Help!! Using Mac OS Catalina, 10.15.7,

Asked by Jerry 7 months ago

Answered by cor-el 7 months ago

  • Archived

Absolutely no audio

I've cleared cache disabled extensions (I only have 2) disabled hardware acceleration No audio from Firefox while every other application works fine. 99.0.1 W10 Pro … (read more)

I've cleared cache disabled extensions (I only have 2) disabled hardware acceleration

No audio from Firefox while every other application works fine.

99.0.1 W10 Pro

Asked by atlas_designs 7 months ago

Last reply by atlas_designs 7 months ago

  • Archived

(Some) pages of several news outlets are not displayed properly

Since a short while Firefox seems to stop displaying certain pages on news outlets like e.g. BBC, CNN or FAZ (German newspaper). When the link is clicked the page is disp… (read more)

Since a short while Firefox seems to stop displaying certain pages on news outlets like e.g. BBC, CNN or FAZ (German newspaper). When the link is clicked the page is displayed first for a short moment then the screen turns blank. On a refresh the page is shown again for a moment only to disappear again. It does not pertain to all pages on the sites, only to specific ones. Odd is too that sometimes third party adds are shown but not the main content of the page itself. It is also noteworthy that this is only happening with news related websites others seem to work normal. This is relatively new. I cannot pin it exactly on a certain time but just about less than 4 weeks ago that problem was not there. Could the issue be related to a recent Firefox update? Do I need to change something in the settings? I would be thankful for feedback. Thank you. JM

Asked by vp2 7 months ago

Last reply by Zian 7 months ago

  • Archived

Firefox youtube error when opening videos in new tab

Hello there. I've had this problem on 98, 99 and now 99.0.1 Whenever I am on youtube and click on a video, the video will play just fine. However, if I open a video in a … (read more)

Hello there. I've had this problem on 98, 99 and now 99.0.1

Whenever I am on youtube and click on a video, the video will play just fine. However, if I open a video in a new tab or I open a video from something like reddit or discord into a new tab, I get "a playback error occurred. Please try again later. I can recreate the problem very easily. For example, I just went to the homepage and clicked on a random video.

It played just fine, but if I open a video from the suggested videos into a new tab, I get the error. If I click on the same video in the original tab, it plays just fine. Only if I open it in a new tab does it get angry.

Now the interesting thing is, this happens randomly. it does not happen with all videos. If I didn't already watch a video on youtube and open a video from discord or reddit etc, the video is hit or miss whether it will work or not.

Restarting Firefox doesn't help as I can recreate the problem and the problem also occurs in Firefox Safe mode. I don't remember having this problem before version 98.

Thank you.

Asked by Dr.Strange 7 months ago

Last reply by Dropa 7 months ago

  • Archived

When sharing a specific window in Google Meet, *ALL* popups from extensions will show on Google Meet

When using Google Meet, you are given the option to share your screen — either the entire screen, or a specific Firefox window. I've noticed, however, that no matter what… (read more)

When using Google Meet, you are given the option to share your screen — either the entire screen, or a specific Firefox window.

I've noticed, however, that no matter what Firefox window is used, if you access an extension that creates a pop-up dialog, such as the Container selection button from Conex, the uBlock origin settings popup for each webpage, or a password manager pop-up such as Bitwarden, those popups will appear on the shared window, even if you decide to do this from another Firefox window altogether.

This is a major security concern for me, as I've had circumstances where the password entry window for Bitwarden will appear on any window, even if I open the extension pop-up from a window not being shared to Google Meet. I'm not sure where to submit this issue, so I'm starting from the Mozilla support page and going from there. Would appreciate anyone's help on getting this issue resolved. Thank you.

Asked by Tariq Kamal 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

ff default mail keeps asking

I recently bought a new computer will W11. I've set FF as the default browser and email provider- at least, I thought so. Let me explain. Whenever I get an attachment It … (read more)

I recently bought a new computer will W11. I've set FF as the default browser and email provider- at least, I thought so. Let me explain. Whenever I get an attachment It keeps asking me what do I want to use to open it. You will see from the screen shot FF is the default provider. I also checked W11 default apps and FF is set as the default mail provider. So I'm confused as to why it keeps asking me what provider I should use. I would appreciate anyone's comments. Thanks

Asked by arejfour 7 months ago

Last reply by cor-el 7 months ago

  • Solved
  • Archived

Firefox after update claims to be manager by my organisation (updated by avira virus product)

After avira virus product have updated firefox on my Windows 10 pc firefox now claims to be managed by my organisation. I have made the attached clip of screens to illust… (read more)

After avira virus product have updated firefox on my Windows 10 pc firefox now claims to be managed by my organisation. I have made the attached clip of screens to illustrate the current situation. The pc stand alone pc on a local network. My question is: How do I remove the restriction? (note: I find no adequate solution i about:config)

Asked by john608 7 months ago

Answered by FredMcD 7 months ago

  • Archived

connection to the internet

Since 10 days Firefox regularly does not connect to the internet while internet connection is fine. "Try now" sentence does not help. I have to close and reopen Firefox … (read more)

Since 10 days Firefox regularly does not connect to the internet while internet connection is fine. "Try now" sentence does not help. I have to close and reopen Firefox to be connected again. What is wrong? I never this problem before.

Asked by Jan 7 months ago

Last reply by FredMcD 7 months ago

  • Solved
  • Archived

Restoring all firefox data after password reset. will it work?

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or … (read more)

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or will the reset prevent anything? Will it work?

I want to be able to sync my data and know my password for this account.

I am aware that there is a guide for restoring profile data, but I dont know what happens after I reset the password and still try to restore the profile.

Asked by slashslash 7 months ago

Answered by cor-el 7 months ago

  • Archived

Drag and drop files from folder to open email in firefox

Since about a month ago I can't drag a file from a folder to an open email in Firefox. Was always able to, but it stopped a few weeks ago. I read that the new 99.01 versi… (read more)

Since about a month ago I can't drag a file from a folder to an open email in Firefox. Was always able to, but it stopped a few weeks ago. I read that the new 99.01 version would fix this, I installed it today and the problem persists. What am I missing? Thank you to anyone who reads, cares and replies with solution.

Asked by epixjob 7 months ago

Last reply by epixjob 7 months ago

  • Archived

not able to sign in on my account or track packages on FEDEX website.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried… (read more)

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Asked by leggettandassoc 7 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Archived

Emails return as Failed Delivery

Please allow for my Emails to be delivered. Many for the last few days are returning as Failed Delivery! I use PoBox ([edited email from public] @pobox.com) to stop Hacke… (read more)

Please allow for my Emails to be delivered. Many for the last few days are returning as Failed Delivery! I use PoBox ([edited email from public] @pobox.com) to stop Hackers. That email address then send my emails to my [edited email from public] @gmail.com Why has this become a problem? Whoever changed this in my Gmail needs to be Fired !!

Asked by jemezglen 7 months ago

Last reply by Paul 7 months ago

  • Archived

Constantly losing application/file-type connections after update with no ability to fix

I download csv files and can't get excell to open them automatically as it usually does, after updating Firefox. I can't fix in "Applications" under General Settings. … (read more)

I download csv files and can't get excell to open them automatically as it usually does, after updating Firefox. I can't fix in "Applications" under General Settings.

Asked by rcocco 7 months ago

Last reply by AliceWyman 7 months ago