Firefox Support Forum

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

For the love of God, can someone explain who thought it was a good idea to remove the option to sort bookmarks menus by name? Please do not suggest users to open the All bookmarks and using the View > Sort option because it's not permanent, such useless option only applies temporarily while that window is open.

What version must I downgrade to in order to recover the bookmarks sort by name? Because of course the option won't be recovered. Kindly explain who, and why did you decide it was very useful for the end user to delete this option.

Hello, I am unable, for the past 2 days, to load my webmail from Outlook.com (outlook.live.com/mail) and my outlook calendar online (outlook.live.com/calendar), but have no problem to access OneDrive and my other MS apps. I get in both cases a "failed to load Javascript" error messages, failing to load the "chunk 5016797" in mail, and the "chunk 917352" in calendar. Refreshing the tabs, restarting FF, restarting the computer, restarting FF in troubleshooting mode (no extensions) as suggested in an existing thread on this topic, updating FF and updating Windows (still Win8.1, though), didn't help. I access normally both mail and calendar in Chrome, but want to keep and use FF as my main browser. Can you help fixing this JS issue ? Many thanks

Since yesterday whenever I put a video on youtube or any other site to full screen it does not goto fullscreen, the photo shows what I mean I have already tried doing this and it didn't work Go to about:config and make sure full-screen-api.enabled is true and reset the other full-screen-api settings to default while you are there.

Videos also do goto full screen on Chrome so it must be an issue with Firefix not my laptop

¡Hola! El problema empezó el 10 de mayo, al querer continuar viendo una serie (en streaming), al ponerlo en pantalla completa aparece un marco alrededor del video, pero es un marco parcial, y no se quita con nada. Me pase a otra plataforma de streaming y también sucede lo mismo al ponerlo en pantalla completa, probé con una tercera y se repite el mismo problema. Estuve revisando y hubo una actualización ese día durante la madrugada y creo que ahí radica el problema.

Espero me ayuden con el problema y si es un error de la actualización, ojalá sea corregido pronto.

Saludos.

bold text i must get into my online bank account with bank of america using my yahoo.com sonce you are blocking it. & i cannot change it

I checked cookies and data recently and noticed this cookie listed about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla and I cannot seem to delete it I think it appeared when I accidentally clicked reader view what is it? I tried searching and found a similar question https://support.mozilla.org/bm/questions/1372671 and google search seems to mention tor for some reason any help please?

Hello,

Recently, I discovered an issue with accessing my location. There are no problems indicated in the Event Viewer.

A program accessed information from a location sensor or default location

FriendlyName=Firefox; ImagePath=C:\Program Files\Mozilla Firefox\firefox.exe; PID=9460;

But it didn't.

What could cause the problem?

Kind Regards!

For a number of days now my Firefox Browser has been stopping/freezing whatever you want to call it, mostly accompanied with banner at top of screen stating that "Mozilla Firefox Unresponsive". It has been happening constantly (every few minutes for a few days now), but unlike in the past I have NOT gotten any of the "Mozilla Crash Report" boxes to send. First, whats happening with Firefox that it keeps crashing so much? Second, why have I not been receiving any Mozilla Crash Reports to send?

I would appreciate a reply soon as it's come to the point I may have to switch to another browser to stop the constant disruptions while using my computer.

Thanking you in Advance Patti Tray

Firefox blocks out some posts with an 'OBJ' box as follows: Eagle lady (Jean Keene) sign from the Homer spit. This is one of my favorite signs in my collection. I’m pretty sure that she was the only person ever to be allowed to feed eagles and probably the last. She started feeding them in the 70s for about 20 years until she passed away. She was a tough, unique woman. She started off as a rodeo daredevil in the 50’s and worked for the Red River Rodeo as a trick rider.  Jean worked with many celebrities, including the likes of Gene Autry also known as the “singing cowboy.” She eventually had to retire from the rodeo, because she got hurt on a horse. She drove semi trucks and opened a dog and cat grooming business before eventually moving to Homer Alaska.

        If anybody else has any peninsula signs from the past, and would like to share please do so, we would love to see them.

WHY? WHY? WHY?