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I am trying to remove Nattly Defender but I am unable to do so. It says I need permission. How can I remove it?

I accidentally added nattly as my homepage as well as this nattly defender. When I change the homepage back to Firefox, the next day, nattly shows up again. Help! … (read more)

I accidentally added nattly as my homepage as well as this nattly defender. When I change the homepage back to Firefox, the next day, nattly shows up again. Help!

Asked by sharkeyd 8 years ago

Answered by baudrunner 7 years ago

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Profiles are stored in two locations (local & roaming) but none of the articles I have read specify which to use OR both.

Reference: https://support.mozilla.org/en-US/questions/1174885 The final answer was 'roaming' which was all that ragnajoe and myself wanted to know. The other articles… (read more)

Reference: https://support.mozilla.org/en-US/questions/1174885 The final answer was 'roaming' which was all that ragnajoe and myself wanted to know. The other articles about profiles, backups, recovery, '2017-10-13-12-36-19-82d39f.png',etc., ASSUMEs everyone has the same knowledge background. The problem could have been answered by referring us to: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox.

 Please use a more non-assuming tech editor next time.

Asked by LFCF_v52-v61 3 years ago

Answered by cor-el 3 years ago

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Norton AV reports xpatlcom.dll as suspicious - problem??

Running Norton Internet Security & Firefox 6.0.2 when Norton reported file xpatlcom.dll as suspicious. Not doing anything unusaual with Firefox (I was on Amazon, I th… (read more)

Running Norton Internet Security & Firefox 6.0.2 when Norton reported file xpatlcom.dll as suspicious. Not doing anything unusaual with Firefox (I was on Amazon, I think).

Asked by lutton21 10 years ago

Answered by the-edmeister 9 years ago

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Copy and Paste of Images NOT working.

When I right click on an image and choose 'copy image' and then try to paste it into my editing software, all i get is a string of text that is the location of the image … (read more)

When I right click on an image and choose 'copy image' and then try to paste it into my editing software, all i get is a string of text that is the location of the image as if I had chosen 'copy image location' instead. what gives?

Asked by i_am_brucelee 9 years ago

Answered by jscher2000 9 years ago

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Firefox keeps asking to update, I'm running version 26??

I've downloaded Firefox Setup Stub 26.0 and installed three times, each time it restarts I see a message saying there is a newer version of Firefox available, when I clic… (read more)

I've downloaded Firefox Setup Stub 26.0 and installed three times, each time it restarts I see a message saying there is a newer version of Firefox available, when I click on the link it asks me to download the same file again??? I'm running with windows vista with Firefox as my default browser, hope you can help as it's getting quite annoying with the constant popup telling me to update, thanks, John.

Asked by Starky 7 years ago

Answered by jscher2000 7 years ago

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How can I restore passwords from a computer backup?

I recently backup up my entire computer than did a factory reset. When I restored everything it did not return the mozilla saved bookmarks or passwords. I was able to fin… (read more)

I recently backup up my entire computer than did a factory reset. When I restored everything it did not return the mozilla saved bookmarks or passwords. I was able to find and restore the bookmarks but have not been able to restore the passwords. I am looking for a solution to finding and storing, copying, or printing out the list of passwords in the back up copy.

Thank you

Asked by bcarson51 8 years ago

Answered by cor-el 8 years ago

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How do I get my exit icon back? I can't close out websites or Firefox.

Several odd things happened. First my color tabs switched on their own from below the toolbar to on top. Then, the exit icon on the upper far right disappeared. Also, … (read more)

Several odd things happened. First my color tabs switched on their own from below the toolbar to on top. Then, the exit icon on the upper far right disappeared. Also, although I could exit multiple sites that were open, the last one open would lose its exit icon. Now, the bar underneath the whole page is gone and I can't switch to other programs like Word or Microsoft Outlook and there's no icon for exiting the entire program.

Asked by Revmabear 11 years ago

Answered by jscher2000 11 years ago

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Certain websites do not work properly in normal browsing mode but work in private browsing perfectly.

Hi. I'm using Firefox 14.0.1, and recently developed an issue that is extremely frustrating. Two particular websites which I visit often are behaving irregularly. In the … (read more)

Hi. I'm using Firefox 14.0.1, and recently developed an issue that is extremely frustrating. Two particular websites which I visit often are behaving irregularly. In the first case, on Facebook, when I login and my main page loads, the icons in the top left (friends, messages, and notifications) are not "clickable," that is to say that clicking on them no longer brings up the windowpane that corresponds with them. On another website, Battlelog.com, certain images do not load and instead are replaced with oversized text. I have tried clearing my cache and history in Firefox, turning on and off extensions one by one, running in safe mode, etc. but none of these solutions have helped.

I finally tried running Firefox in private browsing mode. These websites now work perfectly. I cannot explain it, as the URLs for each are identical. If there is anyone who could offer advice on settings or changes I could make so that Firefox will work properly with these sites in default browsing mode, it would be most greatly appreciated.

Asked by Double-J 9 years ago

Answered by jscher2000 9 years ago

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Mediafire does not show download link

It's been about a week since I last manage to download from Mediafire. When I click on a Mediafire link, the download link does not show although the page has finish load… (read more)

It's been about a week since I last manage to download from Mediafire. When I click on a Mediafire link, the download link does not show although the page has finish loading. Refreshing the page repeatedly does not help and I've tried the solution to delete all cookies as stated on a similar thread (http://support.mozilla.com/en-US/forum/1/673873) but it doesn't work either. After deleting all the cookies, clicking on the Myfiles link brings me to Mediafire's main webpage instead. Are there any ways to solve this? =( Please help!

URL of affected sites

http://www.mediafire.com/

Asked by AnonymousUser 11 years ago

Answered by Morbus 11 years ago

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Is it possible to save a whole winidow of tabs for a later date (not just for next time)?

I love how firefox will save tabs from a previous session and I've found out how to enable these settings thanks to your useful support site. But I was just wondering if … (read more)

I love how firefox will save tabs from a previous session and I've found out how to enable these settings thanks to your useful support site. But I was just wondering if it were possible to not simply restore tabs from a previous session but to save a whole window of tabs for later occaisions other than the next time firefox is used? I would rather not bookmark the whole lot because there's simply too many to keep it organised so i could flick back to the page i wanted. Thanks!

Asked by RobJay 8 years ago

Answered by the-edmeister 8 years ago

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How can I setup the printer's preferences & not just margins, etc.

The default setting for my printer is A5 (about 8.5X5.5", and each time when printing a page (document) from Firefox I must set the printers preferences to Letter size an… (read more)

The default setting for my printer is A5 (about 8.5X5.5", and each time when printing a page (document) from Firefox I must set the printers preferences to Letter size and which tray to print in. Is there a way for me have Firefox do that for me?

Thanks, Uncle Dewey

Asked by Uncle Dewey 8 years ago

Answered by the-edmeister 8 years ago

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sites like yahoo, google, facebook show https and the padlock, but sites like amazon, ebay where I need to input my credit card details show the gray globe?

I've recently noticed that some sites like yahoo, google, facebook, bing still show the https and the padlock which indicates a secure connection/site. However, sites li… (read more)

I've recently noticed that some sites like yahoo, google, facebook, bing still show the https and the padlock which indicates a secure connection/site. However, sites like amazon, ebay where I need to input personal and financial info shows the gray globe, which I understand is not secure. How do I fix this? I've read related posts about this, but none of the suggestions solve my problem. Thanks!

Asked by lisa14 7 years ago

Answered by jscher2000 7 years ago

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An external source changing the page shown when a new tab is opened.

I recently downloaded some freeware and, without permission, it installed some malware by the name of My Start by Incredibar that hijacked the home page, new tab page, de… (read more)

I recently downloaded some freeware and, without permission, it installed some malware by the name of My Start by Incredibar that hijacked the home page, new tab page, default search engine, and other functions in Firefox.

The removal of the program itself was a simple task, as was disabling and uninstalling the addon it had installed in Firefox. I thought everything was back to normal, but when I went to open a new tab the My Start site appeared instead of the default blank page.

Will a reinstall without deleting user data solve this problem? I would rather not have to pull a full clean reinstall as I have a lot of addons with custom settings and logins.

Asked by wolfblade 8 years ago

Answered by TheOldFox 8 years ago

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why are web pages very slow to load regardless of the amount of content on the page?.

this problem happens almost all the time. I have latest version of Firefox but it has been happening for quite awhile. sometimes pages load fairly fast but more often tha… (read more)

this problem happens almost all the time. I have latest version of Firefox but it has been happening for quite awhile. sometimes pages load fairly fast but more often than not i have to right click on the tab to reload the tab. it doesnt seem to matter how much content there is on a webpage or the number of tabs i have open.

 i have DISabled my norton security suite version 6.3.0.14 firewall and antivirus but it did not make any difference.  pages still loaded slowly

Asked by luigey 9 years ago

Answered by user633449 9 years ago

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I keep getting redirected to https://www.google.co.uk/ads/user-lists/... whenever I try buying anything online from any site. How do I stop this.

When I click on the view basket option to checkout, the correct screen is briefly displayed, but then I am redirected to https://www.google.co.uk/ads/user-lists/....... a… (read more)

When I click on the view basket option to checkout, the correct screen is briefly displayed, but then I am redirected to https://www.google.co.uk/ads/user-lists/....... and the screen goes blank. I have been onto a couple of sites to try and purchase items and had the same problems with both. I changed my search tool to bing but it hasn't stopped the problem.

Asked by frustratedshopper 7 years ago

Answered by cor-el 7 years ago

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I'm unable use the search bar on google, but I can get results if I use internet explore w/google or use address bar.

Today, I was unable to get results when I put any topic in the google search bar. However, if I use the address bar It will work and I later switched to internet explore … (read more)

Today, I was unable to get results when I put any topic in the google search bar. However, if I use the address bar It will work and I later switched to internet explore and was able get results in the google search bar.

Asked by louanddu 8 years ago

Answered by cor-el 8 years ago

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With several tabs I can't close the one I'm on. The "x" doesn't work

I can only close a tab that isn't my current tab. If I am reading several articles I have to switch to a new one before closing the one I was reading before. Hardly the e… (read more)

I can only close a tab that isn't my current tab. If I am reading several articles I have to switch to a new one before closing the one I was reading before. Hardly the end of the world, I know, but irritating.

Asked by srbauhaus 7 years ago

Answered by Nellus 7 years ago