Firefox Support Forum

I have had this issue before and uninstalling and reinstalling has fixed it in the past. Today when I opened firefox it prompted me to update , which I did without thinking. Subsequently, it stopped working. I have tried: restarting my PC, running in troubleshooting mode( it wouldn't even open when I tried this), uninstalling and reinstalling using the internet installer, uninstalling and reinstalling using the offline installer ( tried on multiple hard drives, so I don't think hardware failure is the issue), installing an older version of fire fox, and installing the 32 bit version instead of the 64 bit version. The attached images show what displays upon trying to launch firefox. nothing loads, not typing an address into the search bar, not clicking on a bookmark, the only UI element that will display is the 3 horizontal line setting menu.

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

The browser's interface language, including links, menus, ads etc., changes without warning into languages I don't know. Sometimes the whole screen is in one language, at other times, several languages are on the same page. Even after re-selecting the preferred language, the problem persists.

There has been a legitimate issue with the bookmarks since the 92.0 update. This applies only to Windows 7 users. The list is very lazy and will actually freeze up. It takes forever to highlight the bookmark you want and the favicons are delayed in populating. Refreshing Firefox doesn't work. Renaming favicons.sqlite and places.sqlite, and those with the -shm and -wal extensions, if existing, doesn't work either. I don't need help from contributors. The following message is to the developers &/or whoever bastardized Firefox since the 92.0 update...

As I stated, this is a Windows 7 issue. The developers should fix this problem for us Windows 7 users. It was them who caused this issue since the 92.0 update. Everything worked perfect until then. Here’s a bright idea for the developers. How about getting this matter fixed, so that us Windows 7 users can have the same functionality as everyone else. Stop screwing around with a million and one updates every year. You people are doing more harm than good. The people running Chrome are a hell of a lot more intelligent. No issues whatsoever with Windows 7! Try that on for size.

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox without WebEx there was addon which allowed to manipulate forms to prepare proper autocompletion data. This addon is not supported with WebEx anymore due to lack of proper functions. Instead Firefox Dev Team claims that mechanism built in current Firefox is enough for such tasks and mentioned addons are not needed. Seems it is wrong thinking.

I tried different approaches to save username for mentioned site but without success.

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached

https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Sorry, I suspect this is an often asked question, but after endless searching on this site, and trying many old solutions, I still can not create, save, and use a User Profile. [See uploaded photo]

First, when I explore my C:\Users\Bud Parker\AppData\Roaming\Mozilla\Firefox\Profiles folder I find empty folders named for the many times I have attempted to recreate a usable Firefox profile. There is no JSON File or anything else in any of the folders. Hence, it appears I cannot save a created profile. Of course, if it isn't saved in the appropriate location - I'm dead in the water.

I tried saving one on my Desktop and using it, all to no avail. In past, I've run some aggressive maintenance programs cleaning up Windows, but I could always enter Firefox. Of course, that does not mean it didn't finally occur...

By the way, I can use a Portable version of Firefox, just not an installed version. I completely uninstalled Firefox and reinstalled it with the current version. Still nothing.

So, now I ask the Mozilla Brain Trust for assistance. Let me say in advance that I appreciate you reading and thinking about this,

Bud

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm

Click on any of the links embedded in the text, such as _United Press International, TCM Net, Wireless Guide_. No response.…

EDGE and Chrome have no issue with these links.

French expat in Asia I noticed that since the launch of this free website, Firefox 93.0 running with macOS Big Sur 11.6 is unable to connect properly with the French TV5MONDEplus website. Access to the site is entirely possible but the connection seems to stop as soon as you try to view the programs offered… This problem doesn't arise by using Chrome.

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. I deleted all extensions, and I reset Firefox. Any ideas?

bp-78bbf7fb-3f18-46e1-94de-d905c0211101 10/31/21, 9:41 PM View bp-5cb5b831-449e-4322-9a9e-710180211031 10/31/21, 2:25 PM View bp-3ebfce66-105b-4e4b-83ec-7c8ff0211031 10/31/21, 2:25 PM View bp-8bdc92ef-03bf-49ad-945d-5afe50211031 10/31/21, 2:25 PM View bp-45918706-804f-4603-9671-97c4a0211031 10/31/21, 2:25 PM View bp-09f0ab0d-e132-4ada-bb22-7dd640211031 10/31/21, 2:25 PM View bp-8cc2a647-4aac-4b06-8747-a181f0211031 10/31/21, 2:25 PM View bp-07df9cae-d45a-4ce2-944c-c123e0211031 10/31/21, 2:25 PM View bp-9cca543f-1c82-4fe9-979b-56a5f0211031 10/31/21, 2:25 PM View bp-0b0f8e3f-6592-4ea4-9d23-179040211031 10/31/21, 2:25 PM View bp-1175d7ce-ab80-4b6e-8dad-90cc50211031 10/31/21, 2:25 PM View bp-c5f88f0d-0419-44da-b058-fc7580211031 10/31/21, 2:24 PM View bp-73f726b5-cc90-474e-b7ac-e44df0211031 10/31/21, 12:20 AM View bp-deaea811-9e7a-409c-9eda-aa9600211030 10/30/21, 9:51 AM View bp-d045b5e5-b53d-43a7-8e06-1592c0201127

Firefox 94.0 crashes on startup, see for ex bp-3c45baeb-9cc8-4b9b-aedc-0a5030211105. It starts with -safe-mode but not if I disable all extensions. Ubuntu 20.04 on 10 year old Dell T3400.

My Firefox bookmark menus are often taller than my screen.

When I select a bookmark well down in the current menu by typing a letter, for example "T", the menu display scrolls down to the first matching choice, but that choice can be mostly covered by the down-caret indicating more choices further down. I can see the top of the highlight for the current choice, but I can't read the text of the choice.

Not a big deal, but I'm hoping it's an easy fix. Thank you!

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do that and also check your "Do this automatically" option. Every time I try to open a pdf after that I still have to go through all the same Browse steps. I also set up Flexipdf 2022 in the Applications section of General Settings (Portable Document Format (PDF) (application/pdf)) and it is just deleted or never saved. The next time I look or try to use it, it’s gone. This is obviously a bug in your system, please correct. Thank You.

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I use workspace by go daddy for my online email. I click on compose and the expected window pops to create the email message. When I get to the subject line. every time i use a space bar after typing in a word, the cursor automatically moves to the beginning of the line. This happens each time I type a new word in the subject line. NO other issue in to, cc, bcc, or main message body. This only happens at the end of the subject line. If i type in the middle with characters already on either side, the space bar does not reset.

Go Daddy tech support says it sounds like a browser problem

Thank you, Dr Steve

I really do like the new colors and I switch between them often. What is motivating you to remove them starting with Firefox 96? Do I really have to turn off auto update to make sure I have my favorite Colorway enabled before the update?

You've adopted two common phrases and tried to apply them to Colorways:

1 - "limited time only" - This usually means you just have to acquire it during a limited time window; you don't lose it after the time window has passed.

2 - "limited edition" - This usually means a limited number of people can acquire it.

Based on my understanding, neither phrase applies to your Colorways offering.

Would you please reconsider? Mozilla is one of my year-end charitable contributions; does that give me any more clout? :)

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500

The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands

I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

I have been attempting to use Firefox Private browsing default installation out of the box on netflix, and messages.google.com/web and in netflix's case videos do not play, and google messages page is a blank white page, and also any website that uses facebook comments, that section is not loaded. What is this setting that is causing these behaviors in the private browsing mode, is there a article somewhere that explains in detail how firefox's private browsing mode works?