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How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 3 weeks ago

Last reply by cor-el 3 weeks ago

Clearing Cache/cookies

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with t… (read more)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

Asked by 57ws2qwr9w 5 months ago

Last reply by cor-el 5 months ago

Picture in picture not working

Whenever I use the picture in picture feature, it always opens up in a bigger tab instead of the floating PiP. I am unable to adjust the sizing whatsoever. Is there a way… (read more)

Whenever I use the picture in picture feature, it always opens up in a bigger tab instead of the floating PiP. I am unable to adjust the sizing whatsoever. Is there a way to get around that?

Asked by Raymond Boheme 1 month ago

Last reply by allgoodbuddy 1 week ago

Video download helper icon does not appear on Firefox toolbar

I am setting up a new mac computer (Mac book Air M3 with Sonoma 14.3). I have installed Video Download Helper. The icon appears in the Applications folder and the Dock, b… (read more)

I am setting up a new mac computer (Mac book Air M3 with Sonoma 14.3). I have installed Video Download Helper. The icon appears in the Applications folder and the Dock, but not in the Firefox toolbar. How can I get the icon back? Many thanks.

Asked by Ron Vernon 3 months ago

Last reply by zeroknight 3 months ago

Firefox not showing/displaying Yahoo! Comments

This current version of Firefox (126.0) is preventing Yahoo! Comments from showing/displaying in ANY Yahoo! article. After I finished reading a Yahoo! article, the Yahoo!… (read more)

This current version of Firefox (126.0) is preventing Yahoo! Comments from showing/displaying in ANY Yahoo! article. After I finished reading a Yahoo! article, the Yahoo! Comments is viewed but upon clicking on Comments, it just disappeared. It happens in any Yahoo! article with Comments. I used Safari to see if I experience similar issue but Safari is able to show/display Yahoo! Comments upon clicking on them. I have no other browser plug-in or app in Firefox preventing Yahoo! Comments from showing, it seems to be a Firefox JavaScript issue.

Asked by Rob 1 month ago

Last reply by Agent virtuel 1 month ago

Tabs bar is scrolling

I can't find a way to disable tabs scrolling. This is highly confusing, I have to always look for my tabs and do extra clicks and scrolling. This is very distracting. Als… (read more)

I can't find a way to disable tabs scrolling. This is highly confusing, I have to always look for my tabs and do extra clicks and scrolling. This is very distracting. Also those two buttons - "<" & ">" - they occupy extra space. The left one is especially annoying because I expect a "+ new tab" button to be there. I don' want to test/use this new experimental feature, how can I turn this off? Thank you.

Asked by Arseniy Fomchenko 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Primary Password

As of January 2024, I am constantly being asked for a Primary Password when I use the Firefox browser. I do not believe I ever set a Primary Password or Master Passwor… (read more)

As of January 2024, I am constantly being asked for a Primary Password when I use the Firefox browser. I do not believe I ever set a Primary Password or Master Password with Firefox, and I have been using Firefox for many years. When I go to the Settings page, it says to confirm my current Primary Password in order to change it. But I need to know my current password to do that. I also unchecked Primary Password, and got a pop-up that said if I remove my Primary Password my information will not be protected if my computer is compromised. Obviously, I don't want that to happen. Is it possible I am being asked for a Primary Password because I am using a VPN? Please advise on how to resolve this problem. I can't change my password, and I can't confirm ever setting one so I am concerned. Thank you.

Asked by Bonniebc 5 months ago

Last reply by cor-el 5 months ago

'Allow' button doesn't appear when I try to add a website microphone permission

I'm trying to give permission to a website to use my microphone, but if I copy in the web address, the "Allow" button doesn't appear & so when I hit "save changes" no… (read more)

I'm trying to give permission to a website to use my microphone, but if I copy in the web address, the "Allow" button doesn't appear & so when I hit "save changes" nothing happens.

Asked by rjdowson 5 months ago

Last reply by cor-el 5 months ago

firefox 122 (mac) - tab crush

just downloaded Firefox 122. opened firefox and tried to open facebook (with only one other tab open)...got error message "Gah. Your tab just crashed." see attached me… (read more)

just downloaded Firefox 122.

opened firefox and tried to open facebook (with only one other tab open)...got error message "Gah. Your tab just crashed." see attached message.

tried "restore tab", cleose tab. opened another tab....same error....BUT ONLY FOR FACEBOOK!!! (not shouting, emphasizing). other sites open just fine. And FB opens in other browsers.

tried deletring all cookies and data, too

thanks for your help

Asked by akatako 5 months ago

Last reply by zeroknight 5 months ago

No history or bookmarks

Firefox has stopped saving history and I am unable to save any bookmarks. This seems to have happened recently for no reason I can understand. I haven't made any change… (read more)

Firefox has stopped saving history and I am unable to save any bookmarks. This seems to have happened recently for no reason I can understand. I haven't made any changes. I use a VPN but was doing so before this happened. I have checked all the settings and also deleted the places.sqlite file. When I click <bookmark current tab> nothing happens and history shows as empty.

Asked by sambain 5 months ago

Last reply by cor-el 5 months ago

BAD REQUEST

About a month ago Firefox started giving me BAD REQUEST for URLs generated by the MLS system all of us realtors use. This URL works fine in Safari, but not in Firefox … (read more)

About a month ago Firefox started giving me BAD REQUEST for URLs generated by the MLS system all of us realtors use.

This URL works fine in Safari, but not in Firefox any longer. What has happened and how/when will this be resolved? JPaul

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Asked by jpmflorida 5 months ago

Last reply by cor-el 5 months ago

Turn off translator popup but keep option to translate

I turned off the translator popup via about:config and browser.translations.automaticallyPopup to false. Now translation is gone. How can I keep the option to quickly tra… (read more)

I turned off the translator popup via about:config and browser.translations.automaticallyPopup to false. Now translation is gone. How can I keep the option to quickly translate a page in the address bar without having the popup jump in my face each time I open a new tab, forcing me to click it to make it go away? This would be a nice option but an extremely distracting presentation. thanks.

Asked by nopinkdragons 5 months ago

Last reply by zeroknight 5 months ago

Account Names

My account names to all of my email masks have disappeared. Why did this happen? How do i get them back? Now I have not idea which email masks are for which accounts. … (read more)

My account names to all of my email masks have disappeared. Why did this happen? How do i get them back? Now I have not idea which email masks are for which accounts.

Asked by danzehr1 5 months ago

Last reply by Figure8565 5 months ago

Account disconnect after installation of NordVPN on MacBook. Error: "Your browser is being managed by your organization"

Since installing NordVPN I am unable to login. FireFox will not accept my password. However, it works on my android phone. I have installed the NordPass extension but the… (read more)

Since installing NordVPN I am unable to login. FireFox will not accept my password. However, it works on my android phone. I have installed the NordPass extension but the problem persists. How do I fix this issue. I want Bitwarden to manage my passwords.

Asked by Jay 5 months ago

Last reply by cor-el 5 months ago