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  • Solved

Why is Walmart.com suddenly using huge amounts of CPU, memory and disk resources?

When I open Firefox with a dozen tabs showing, Task Manager typically shows Firefox to be using 1.3% CPU, 715 MB Memory and 0.1 MB/s Disk. However, as soon as I open www.… (read more)

When I open Firefox with a dozen tabs showing, Task Manager typically shows Firefox to be using 1.3% CPU, 715 MB Memory and 0.1 MB/s Disk. However, as soon as I open www.walmart.com in a new tab, Firefox CPU goes up to between 34% to 52%, Memory to 13,900 MB and Disk to 50 to 200 MB/s. If I reboot, it is repeatable. I have an AMD Ryzen 5 3600 with 16 GB. What's going on?

Asked by j.erbes 2 weeks ago

Answered by j.erbes 2 weeks ago

  • Solved

i click on the download folder in firebox and doesn't open

i click on the download folder in firebox and doesn't open as its used to. i already did the "refresh" and didnt word if someone has a idea how to fix this, thanks … (read more)

i click on the download folder in firebox and doesn't open as its used to.

i already did the "refresh" and didnt word

if someone has a idea how to fix this, thanks

Asked by the.spectre 2 weeks ago

Answered by the.spectre 2 weeks ago

  • Solved

MP4 files won't work in Firefox

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work i… (read more)

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work in my preferred browser. Everything is up to date, and I have all the codecs I could ever need installed, as well as the Windows N Media Feature Pack. The browser has been tested several times in troubleshooting mode, and I've even gone as far as running Windows in safe mode with networking to try to isolate the issue. I cannot get it to work at all. This is the 2nd device I've had this issue on, and it's driving me up a wall.

Any help or advice would be greatly appreciated.

Firefox 103.0 (64-bit) Windows 10 Pro N 21H2 19044.1865

Asked by natas.hastings 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

big crash after UI changes

Hi! Yesterday i updated my firefox to last version and i got my UI way too big, so today i looked online for some fix on that. I found a fix saying if you add a line in a… (read more)

Hi! Yesterday i updated my firefox to last version and i got my UI way too big, so today i looked online for some fix on that. I found a fix saying if you add a line in about:config site with the parameter "ui.textScaleFactor" with a value of 100 it will be fixed. but by mistake i changed it to 10 insted of 100 so when i open firefox i have a super big black screen

most of my problems are i can't reinstall firefox because it made the same weird big ui problem. There is any way to fix it?

thanks in advance

Asked by martinrizzi7 2 weeks ago

Answered by Terry 2 weeks ago

  • Solved

1 Site will not load and having trouble fixing it. All others work

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the excepti… (read more)

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you


Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.cdc.gov.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by cjr50 2 weeks ago

Answered by cjr50 2 weeks ago

  • Solved

Firefox Bugs since i updated firefox today !

Hello I have just updated firefox 103.0 64bits on my pc windows 10. And bigs bugs : all web pages became huge zoomed at around 150 - 160% ! I managed to fix the huge zo… (read more)

Hello

I have just updated firefox 103.0 64bits on my pc windows 10. And bigs bugs : all web pages became huge zoomed at around 150 - 160% !

I managed to fix the huge zoom problem by installing this firefox extension : https://addons.mozilla.org/fr/firefox/addon/zoom-page-we/?utm_content=addons-manager-reviews-link&utm_medium=firefox-browser&utm_source=firefox-browser

and setting all web pages to 90% zoom with it. But this is not a solution because firefox has to fix this bug since this update! :(


And the toolbar has become much higher, which decreases my screen height, it was better before! :( See my screenshot where i circled in red the height of the toolbar which has become higher! :(

even the tab bar has become higher! :( i managed to reduce it a little in height thanks to a code that i inserted in the file userChrome.css ,but the result is not beautiful : the texts are too flush with the line ( see my screenshot where i circled in blue the tab bar that i reduced with code in userChrome.css )

Asked by sykranx 3 weeks ago

Answered by Terry 3 weeks ago

  • Solved

Firefox will not load any pages after refresh and completely reinstalling

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet… (read more)

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet Security and Malwarebytes installed and have been using them with Firefox for years.

A few days ago Firefox just stopped loading any pages. If I go to a secure site (https) I get "secure connection failed". If I go to a non-secure site (http) I get "The connection was reset". Microsoft Edge and Google Chrome work on this machine with no problem. Oddly enough Mozilla Thunderbird also stopped working today. Only Mozilla products seem to be having problems.

Firefox works fine on other Windows 7 computers in my household.

I tried clearing the cache. I tried disabling extensions. I tried running it in Troubleshoot mode. I tried the "Refresh Firefox" option. I tried completely uninstalling and reinstalling Firefox.

None of these worked. Even a clean virgin install will not load any pages. It seems to be something specific to this machine that's preventing Firefox from working. What can I do to get Firefox working again?

Asked by mailalan 3 weeks ago

Answered by mailalan 2 weeks ago

  • Solved

YouTube videos refuse to play now

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in t… (read more)

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in the middle around a youtube button, or sometimes just a black screen.

I have tried clearing Cookies & Cache, tried in safe mode, tried with a new profile, disabled hardware acceleration, I even uninstalled and re-installed Firefox.

Still for some reason I am unable to watch videos and only on Firefox, it works fine in Chrome and Edge browsers.

I am at a loss on how to fix this, and I really don't want to have to use two browsers for watching videos and navigating the internet.

Any Ideas?

Also my Internet is not the problem, I have Gigabit Fiber.

Asked by omglulzfunny 3 weeks ago

Answered by omglulzfunny 3 weeks ago

  • Solved

Firefox is too big (have already tried scroll wheel zoom, layout.css.devPixelsPerPx, compact mode and many, many more)

Every time Firefox updates itself, all of the text and images and page layouts become huge. I have tried every single fix that is usually suggested for this issue: Zoom o… (read more)

Every time Firefox updates itself, all of the text and images and page layouts become huge. I have tried every single fix that is usually suggested for this issue:

Zoom out with scroll wheel: Makes text smaller (and images, if I disable zoom text only) but does not fix page layouts (ex. Google search still has a horizontal scroll bar, even in full screen.)

layout.css.devPixelsPerPx: No effect at all. Can be made bigger at values over 1.0, but not smaller.

Compact mode: Sizes down the toolbar, but nothing in the webpages themselves.

Refresh Firefox: Still huge.

Safe Mode: Still huge.

Disabled all extensions: Still huge.

Complete uninstall with all leftover system files removed with RevoUninstaller, then reinstall: Still huge.

Other browsers: Display correctly. Absolutely no issues with size, including Firefox forks like Librewolf. (See attached image for direct comparison between the two browsers.)

I can temporarily alleviate the issue by using a restore point on my computer from about a week ago but when I opened Firefox this morning, it bumped me to an update page, and everything was huge again.

I was previously using a non-native screen resolution while I was recovering from surgery in bed and the screen was too far to see at 1920x1080. But I did not have this problem for two months of recovery. It started just a couple days ago. Returning the screen to its native resolution has not resolved the issue. Firefox, and only Firefox, is still enormous.

Asked by pooklet 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

July 26 FF uprade turned my lighted keyboard off. I want it back.

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows he… (read more)

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows help files are non-existant. I have unpluged the keyboard and reconnected it and I did a cold reboot of the computer-no joy. Disabling the keyboard and trying to reinstall it by plugging it in again might work, but doing that is marked "advanced" by windows, so I am afraid to do it without advice. I am running windows 10 and use a Logitech keyboard. I am not a computer techi, so I need advice in baby-talk. VO1TV>

Asked by tturner125 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Latest Firefox Version Totally Broken!

Firefox has worked fine on my WinX systems for years. Yesterday it downloaded a new version (103.0 64-bit) that totally destroyed the experience! Everything I see now is … (read more)

Firefox has worked fine on my WinX systems for years. Yesterday it downloaded a new version (103.0 64-bit) that totally destroyed the experience!

Everything I see now is GIANT SIZED compared to the rest of my desktop and to the old Firefox. I've looked for any relevant setting and I've tried the "Refresh" button with no help.

I want to go back to the previous version!

Asked by Anan 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

passwords gone after firefox refresh

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all … (read more)

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all my saved passwords are gone!! please explain why it happened and how to resolve this issue and restore my passwords

Asked by database1111 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

CANNOT CONNECT TO KNOWN SITE, PR_END_OF_FILE_ERROR, APPEARS

Web site: https://www.resortcams.com/webcams/king-street-boone/ On cell phones, web site is: www.resortcams.com/webcams/king-street-boone/ Error only happens on Foxfire … (read more)

Web site: https://www.resortcams.com/webcams/king-street-boone/ On cell phones, web site is: www.resortcams.com/webcams/king-street-boone/


Error only happens on Foxfire Windows 11. Only began to happen recently. Bitdefender Total Security installed. Removed VPN because it was blocking valid secure sites. Bitdefender is installed on iPhone and Android cell phones. Cell phones are not a problem going to site.

On Windows, "https://" is added to the beginning of web address, but not on cell phones.

Tried removing security site, but does not load and "https://" is added back on the Windows page with error message above. Used to be able to go from one resortcams site to another, but error message appears after about 30 seconds.

Asked by Michael RILEY 3 weeks ago

Answered by Terry 3 weeks ago

  • Solved

Right click "Copy Image" followed by pasting in Firefox creates a copy with a blue tint

I had originally posted my issue on /r/firefox (https://www.reddit.com/r/firefox/comments/w4jwy8/right_click_copy_image_in_windows_11_pastes_with/) and was recommended th… (read more)

I had originally posted my issue on /r/firefox (https://www.reddit.com/r/firefox/comments/w4jwy8/right_click_copy_image_in_windows_11_pastes_with/) and was recommended that I post it here:

Hey everyone. I am running Windows 11 Home on my PC and have Firefox completely updated. Lately, when I use the Windows "Copy image" function, then paste that image in Firefox, the image comes out with a blue tint.

For example, I wanted to share this funny image from r/minnesota https://www.reddit.com/r/minnesota/comments/w4iaun/it_was_bring_anything_on_a_leash_day_at_the_st/ But when I paste the image (Attachment is how the image looks after pasting back into Firefox), the image is blue tinted.

I tested to see if this was just a Windows issue, but there is no blue tint if I paste the image into Word, Paint, or any other tool besides Firefox.

In firefox, protection settings are "custom" but map very closely to Strict. I am running the following addons:

Bitwarden uBlock Origin NoScript Facebook Container

Troubleshooting steps:

1. Restarted Windows, no change. 2. Copied image to a program outside of Firefox from Firefox, no blue tint 3. Created a new user profile in about:profiles, blue tint persists when copying into Firefox

Asked by shark0807 4 weeks ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

Firefox slow to boot [Arch Linux]

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistent… (read more)

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistently takes just over 26 seconds to launch. After it's open everything works fine besides that. Also when I launch Firefox from the terminal I get this message "ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Missing chrome or resource URL: resource://gre/modules/UpdateListener.jsm Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs" I have been looking at some help threads but I can't make sense of what they are talking about. Hopefully this makes some amount of sense to you.

Asked by ashley92508 4 weeks ago

Answered by ashley92508 4 weeks ago

  • Solved

Videos are not loading and Reddit is sometimes slow

Hey, Twitch dosnt work for me (error #4000) and neither do Reddit videos. Pictures and Youtube works and I could not find a solution online. Thank you for providing this … (read more)

Hey, Twitch dosnt work for me (error #4000) and neither do Reddit videos. Pictures and Youtube works and I could not find a solution online. Thank you for providing this awsome browser. please keep fighting for privacy.

Asked by Franz3 1 month ago

Answered by James 1 month ago

  • Solved

login issues

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not t… (read more)

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Asked by robertshill 1 month ago

Answered by Terry 4 weeks ago

  • Solved

Firefox won't open

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) a… (read more)

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) and then it crashes. I've tried everything, from reinstalling, rebooting, making exceptions in the firewall and even manually installing Firefox, but nothing. Before anyone asks, i do not have AVG, Avast or Commodo, and the Firewall is the basic Windows one. The issue is very similar to this one:https://support.mozilla.org/en-US/questions/970099. I also tried what they said, but unfortunately nothing woks for me.

Asked by Legend_ 1 month ago

Answered by thiendt2001 1 month ago

  • Solved

Youtube Suttering

The video's play fine, but when I click off the browser into another app, the video begins to lag and stutter. I've tried to mess with the Performance settings to no ava… (read more)

The video's play fine, but when I click off the browser into another app, the video begins to lag and stutter.

I've tried to mess with the Performance settings to no avail - also disabled extensions with the same result.

Asked by jazz 1 month ago

Answered by jazz 1 month ago