Firefox Support Forum

1) When I played a video on Youtube with Firefox via my computer speakers, they worked flawlessly. 2) Then I plugged in my headphones via the headphones jack, there is no sound. 3) I went to Windows settings and checked the volume mixer and tested the sound, the headphones worked. 4) I opened Edge and played a video on Youtube, the headphones work flawlessly. 5) I played a video through my media player, the headphones work flawlessly.

So my conclusion is that it is Firefox that is broken.

I closed Firefox and restarted it and tried steps 1 to 5 above, still got the same results. Firefox did not play any sound over the headphones while all the others worked flawlessly.

I restarted my computer and tried the steps again and still got the same results.

I also deleted Cookies and Site data from Firefox settings and still no luck.

Any suggestions?

bold textwhy has my browser decided that my searches should be done in the address bar. I never do searches from the address bar. please change that or tell me how to go back to searching in the search bar instead of the address bar

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

Firefox should again respect the user's wish expressed by "xpinstall.signatures.required".

The arguments for this are relatively clear and in line with the principles of free and user empowering software original practiced by Mozilla and Firefox.

Users should not be prevented from making their own decisions and customizing the browser or, worse, given an incentive to switch to Chrome due to encroaching opaque motives.

Some sites are showing their usable maps faulty, some maps are rotated other show locations names partly erased. Here is an example:https://gisanddata.maps.arcgis.com/ap.../bda7594740fd40299423467b48e9ecf6

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

Firefox general appearance website zoom level has never saved 80% level when closing. Keeps changing back to 100%. Using latest updates with Windows 11 Pro 64 & Firefox Version 110.0.1 (64-bit)

Hi,

Yesterday I did a stupid thing, I managed to lock myself out of my account in Firefox. I had set up a secondary account, but that was locked out too, once I managed to change my password. (I know, silly me...)

So now I created a new email address to be able to create a new account in Firefox. I would like to set up one of my 2 'regular' email addresses as the secondary account, but they are associated with the original Firefox account. Is there an amount of time after which I would be able to use my previous 2 accounts again, or is that a never?

(I don't feel like creating another new emailaddress especially for this.)

I am sorry for having been so dumb and now wasting your time, but I am looking forward to your answer.

Kind regards, tjar

When viewing certain websites while "Allow pages to choose their own fonts, instead of your selections above" is on (screenshot 1) most of the text is extremely pale to the point of being unreadable (screenshot 2). I've opened an issue (https://github.com/broadinstitute/gatk/issues/8115) for one of such websites in the past before realizing that it seems to be a Firefox problem. I realized that unchecking the option fixes the font color issue (screenshot 3). But in many cases it introduces a new problem where many of the buttons and interactive elements have this weird text rendered on top of them (screenshot 3). This happens for example in Google calendar. https://data.humancellatlas.org/explore/projects is another example.

So in the end neither of the options results in a readable web page.

Any tips on how to go about fixing it?

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it again, browser didn't open it and I gave me message:

Secure Connection Failed

An error occurred during a connection to www.quora.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I've tried to get support from Quora.com how message said, but they told me "this error does not originate from our website". And gave me some suggestions - "The easiest way to fix this secure connection error is to reset the Firefox settings." I've performed "Refresh Firefox", but problem persists. I don't use VPN. Can anyone please help me with this problem?

I have been having trouble after logging in to my bank's website. They use a security feature that logs me out after 15 minutes of inactivity, which is great. About two months ago or longer, after logging in, it would log me out after 10 seconds. Sometimes I can log in and stay logged in after repeated log-ins, but the problem gets worse, until often I cannot stay logged in for more than 10 seconds at a time, no matter how many times I try. I've worked with tech support at my bank, and they have never seen this problem before. They recommended clearing my cookies and cache, but that only seemed to help once. Anyway, I cannot see doing that every time I need to log in to my bank, since I do that several times a day. So, they recommended that I switch browsers. I tried Microsft Edge. Problem solved. I have no problem staying logged in using Edge. I prefer Firefox - I have been a loyal user for decades. Can you help me figure this out? - Terry Mulcahy, Albuquerque.

Hi, on Windows I've remapped Caps Lock key as (left) Ctrl because both of my Ctrl keys are physically broken. This used to solve the problem in all programs, Firefox including, till Firefox stopped respecting Windows Registry entries. On Firefox I mostly have been using Caps Lock + X, Caps Lock + C and Caps Lock + V for text editing. Now these combinations trigger (random?) actions, like Save Page As, switch current active tab, View Bookmarks Sidebar, View Page Source, etc. This is so frustrating, such shortcuts can only be accessed via Virtual Keyboard.

When I export my Firefox Password file to my computer, it saves it as an Excel report. I don't have Excel and can't edit to read the information. How do I get it to export as a PDF or free word document?

Windows 11 x64, Firefox 110.0.1. HTTPS-only mode disables. OCSP enabled. I've tried playing around with these flags, nothing works.

• security.certerrors.mitm.auto_enable_enterprise_roots
• security.certerrors.mitm.priming.enabled
• security.ssl.enable_ocsp_stapling
• security.insecure_field_warning.contextual.enabled
• security.certerrors.permanentOverride
• network.stricttransportsecurity.preloadlist
• security.enterprise_roots.enabled

Do not recommend me to click Advanced -> Accept the Risk and Continue. I want to disable the warning forever for all the hosts. For example, Chrome supports flag --ignore-certificate-errors, I need something like this.

I am somewhat new and ready to leave. Firefox help is very disappointing. That said, does anyone have a clue why the Firefox browser takes literally minutes to execute a search and most times I do search it goes straight a google captcha that I have to do 5-6 times to proceed. I do have a vpn but it is routed through the US. Also, zero problems with Chrome, Edge, and Brave. I am assuming it's a setting or is Firefox just trash?

Help? I rebooted my machine and lost all my open tabs. any attempt to re-acquire them shows just the ones I have open now. It doesn't show any of the ones that were lost. Thanks Monica

My computer crashed and I lost my Firefox browser settings, history, bookmarks, etc. Had to reinstall the the whole thing. I suppose there may have been a way to get everything back, but I didn't have access to that info at the time. I transferred my bookmarks from my other browsers to Firefox, but they just show up in a folder. Is there any way to transfer all of it so that everything shows on one list, without moving each one line by line?

I'm in a situation where a website that I've always been able to access is unavailable in Firefox 110.0.1 (Mac Monterey). It IS available in Chrome. When I go into Firefox troubleshoot mode, I can reach the site. So, supposedly, that's pointing to a problem with an extension, theme, or hardware acceleration. So I disable ALL extensions, use the default theme (which I've always used), and turned off hardware acceleration. After all that, I STILL can't access the website. So troubleshoot mode is doing something else. What might that be? You can try the website yourself - http://fiso.spiritastro.net/test.html. That test site doesn't work, nor do others in that subdomain. Any assistance with this would be much appreciated.

Dear Staff,

I received an email saying my email, passwords, etc. may have been compromised. Info links said I should first change email and passwords.

When I try to connect to google to change my password, it says Mozilla won't allow. Please advise. Mike

When I sign in to my Ancestry Account, I am unable to access my DNA list showing matches and other DNA information I have been without this information for some weeks and have contacted Ancestry twice (on 23/2/23 and 6/3/23), however the service was not working prior to these dates. They report that they are aware of the problem and are in contact with Firefox (who are working on the problem) but do not know when it will be rectified. They stated that Firefox was updating their system and this is the cause of the problem. Ancestry recommended I change to Safari or similar but I do not wish to do this. Can you give me any idea when this problem will be rectified? Regards Anne Sylvestre