Firefox Support Forum

I'm getting this message:

Secure Connection Failed

An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

when I try to connect to my Xfinity email. Can't imagine what happened to the authenticity.

How do I change the Home Page and New Window. The methods shown on a search to not match the menu structure that show on my version (should be up to date) of FireFox. I select "open application menu" top right corner. The selected settings, then Home. Home page and new windows drop down box is clicked and new custom URL is entered. There is option to save the new Home Page. If you exit and restart it defaults back to FireFox home page. How is the change saved.

Using Google search all the various sources of help either describe or show a different set of screens to my version of FireFox.

DIRECTLY after 114.0.1 update, I get a CONSTANT UNENDING PROMPT telling me all about firefox , ON EACH AND EVERY SEARCH, I am here to find out how to remove this intentionally annoying, "thing" from MY PC(of course Mozilla couldn't be bothered to tell us they were installing a continuous advertisement for google, and FORCE installing it as search engine). I want this endless advertisement removed, post haste.

All my history, passwords and bookmarks got deleted on my local when I deleted my firefox account. This was not the intention and now I am unable to recover any of that? The logins.json file seem to be modified after this episode and I can't find a previous version. How to recover my passwords and history?

Good Morning. Would someone from Mozilla please tell me why I get the following message "Your browser is being managed by your organization" Who is my "organization"? Have I been hacked?

Thank you.

I have tried updating Firefox a number of times to 115.0.3 and each time I have had to roll my PC back to a pre-update state because I get a warning from MS Defender that I have a Trojan. What do I do in order to update the program without this very disconcerting warning?

Thanks in advance.

I was trying to watch a video but it says "no video with supported format and MIME type Found" But I had just watched a video there 10 mins before. Is there a extention for extra file/format types or a way to fix it?

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

How do I uninstall Firefox Relay? I don't know how it works and I am now not receiving emails. I would like to completely uninstall it and try againg to properly configure it so it does not block my emails.

os Arch Linux host x86_64 kernel 6.3.9-zen1-1-zen wm xmonad graphics-server X Mozilla Firefox 114.0.2 20230620210812 20230620210812

Hello,

after porting my SSD Arch installation from my old Laptop to a desktop PC, i have a really long startup time (about 30s-45s) for the first time after booting my PC. This problem doesn't occur with any other programs. The subsequent openings of firefox happen instant.

Have tried using "refresh" functionality to clean up firefox so my about:config is as clean as it gets, didn't help. Have tried starting it with "firefox --no-remote", didn't help. Have tried starting it with "firefox --safe-mode", didn't help. Have tried starting it with a completely fresh profile, didn't help. Tried purging it from the system and reinstalling it, didn't help. Same problem when I start it normally via dmenu/rofi.

I don't get any stdout log on any of these methods of starting.

I also don't know where to look for helpful log files.

Any help or hints on where to trace this fault are much appreciated.

Have a nice day :)

Hello, I have used Firefox since it's inception and love it! However, with version 114 I have noticed two issues with Facebook. 1.) When trying to open messages in Facebook I get "Couldn't load chats" (see attached screen shot) 2.) When trying to do a "Search Facebook" on any of my friends in Facebook I get "This page isn't available right now" but if I search on some place I haven't been before like a company, new outlet etc etc it brings up their info just fine. These two issues DO NOT happen with using Safari or Chrome. Hope someone can help as I want to keep using Firefox and Facebook. Thank you, Alan

My email was hacked and AT&T suspended my account and I can no longer access my old [email1]@att.net email. My new email is [email2]@att.net. Your system will not let me change my information since I cannot access the old email account. Do I just delete the entire account and if so will I loose all my Firefox information I have saved and get a new account?

Wilton King

I want to change my Firefox account primary email address from

to

When I enter @yyyy.com as the secondary email address in the page https://accounts.firefox.com/settings/emails the red notice "Account already exists" pops up.

How can I ensure that the yyyyy.com email address is used as the primary email address and the xxxxx.net address becomes the secondary address?

Thank you

Please help. I have a serious problem with my email set-up. The account I am signed up with here no longer has a working email access. I tried to follow the instructions at https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts but the account wont let me add a secondary email address because it is sending confirmation requests to the DEAD email address.

Can anyone help?

Ciao, Kaelkitty.