Firefox Support Forum

Hi. I need help. I was work in company Zanzarra. I haved corporated email '[edited] @zanzarra.com'. Today i not work in Zanzarra, and access to account not found. [edited] @zanzarra.com - this primary email, [edited] @gmail.com - this second email.

Please change primary email to [edited] @gmail.com . I used account to brouser data (Bookmarks, history). Thanks.

Last October my sessions were gone after a Firefox Update. I asked for help here: https://support.mozilla.org/sv/questions/1394685 and eventually got kind help from @cor-el (that unfortunately wasn't skilled enough to understand) and from @RayGibson57. But by then, my life was in a flurry and I didn't have time to try the advice. And so, after a while I had, with some effort, gathered many of the old tabs back again, and built up new sessions.

This Monday I was trying to internet while having high fever (something people should never do :o ). I left three blank windows open when I shut down the computer, and next morning those three were the only ones Firefox wanted to remember.

(I still find this change frustrating, bordering on infuriating: what happened to "Choose how many old sessions you want Firefox to remember", I think the maximum was ten?)

Now the fevers left and I went to those answers to try. That Q/A was archived though, so I'm starting again here, from as far as I got following King Rays instructions. They were:

1. Open the application menu (3 horizontal lines) next to the address bar.
2. Click on Help -> More troubleshooting information.
3. With that page open, find Profile Folder and click on Open Folder. That's how you get to the folder with backup files in it.
4. Set computer up to see all the extensions & system files. By default, the extensions don't show up (.jsonlz4 is an extension).
5. I found an older file in that sessionstore-backups folder and copied it one level back to the main profile folder.
6. Renamed the sessionstore.jsonlz4 to sessionstore.jsonlz4.old and the file I copied, I renamed to sessionstore.jsonlz4.
7. Opened Firefox and that missing window was in the history so I could open it.
8. Don't make any typos here, because Firefox won't find the files it needs to open.

I got as far as finding the Profile folder and the sessionstore-backups folder.

But I cant find any jsonlz4 file called "sessionstore". Only a "sessionsCheckpoints" and that one is a json file, and the date modified is today.

See screenshots please!

Can anyone talk me trough this like Im a grandmother from Sweden with extremely limited coding & tech skills (which is what I am)?

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue.

However over the past month or so, when using the Linux system, it's become impossible to download any video from YouTube, without an error popping up after a couple of seconds.This occurs whatever choice of aspect for a video is available, be it in mp4 or mkv format. I should emphasize that this issue only seems to occur on YouTube. Other unrelated sites that host video-sharing still work with Linux.

In Windows 10, Video DownloadHelper with YouTube still seems to be working as normal. So any ideas why I can no longer use this extension with Linux and YouTube?

Regards,

Hi everyone,

I have permitted a website to access my location, but Firefox is not retaining the settings. While I am on the web site I keep getting the "Allow www to access your location" popup several times in a row and the website still reports that I need to enable the option. This is happening to all websites, not only this specific one.

What I have done thus far:

Restarted Firefox Refreshed Firefox Rebooted my computer Cleared Firefox cache and cookies Confirmed under Settings/Privacy & Security/Location that the site www status is "Allow" Removed my ad block settings from my router as I don't use a local add on

I am using Firefox 116.0.2 (64bit)

Thank you!

I have always had this option with Chrome and other browsers. But I can't find this feature in the latest version of FF.

I want to disable images on specific websites, not all websites. I examined my address bar and there's no option there at all when I'm the specific site I want to block images and/or media.

This just started happening today When I try to sign in to my comcast email account from my desktop shortcut I get Peer's Certification has been revoked Error Code sec_error_revoked_certificate if I go to my bookmarks I can sign on????? My wife has a seperate sign in on windows 10 and the same thing is now happening to her, never happened before today

I had a FireFox installed on my Windows 10that I had several important tabs open and now after installing a Manjaro linux, I've lost my access to the Windows. It happened around 6 months ago. Now I wanna reinstall a new Windows OS but wanna save my open tabs list somewhere so that I can restore them after reinstallation. Where are they strored/saved?

My setup:

Firefox Version 116.0.2 (64-bit) Firefox for Manjaro Linux

Whenever a tab is playing sound, there's an icon on the taskbar icon that disables or re-enables audio in Firefox. Is there a way to deactivate/remove that button in the "about:config"-menu?

I am trying to remove my login details on firefox for my microsft account. Everytime I try i go to www.office.com or portal.office.com to log into my account the username for the account is always displayed.

I have gone on the the privacy and setting and removed all cached data, removed history and cache when closing firefox.

But everytime I go to the website to log onto my microsoft account the account user name remains. Is there a way of removing this information. I ahve also cleared auto.fill and disabled this within the about:config.

Could anyone advise me how this can be done as I cannot seem to find anyother settings that I may have to change for this to be done!

Thanks!

I am unable to download files from links sent to me from various sources. I always get the message that the download failed. I use macOS Ventura 13.5, and ad blocking and antivirus software. I've reviewed previous suggestions on Firefox's website, but those suggestions I understand haven't corrected the problem. Any suggestions?

Hi,

In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/

In Chrome, I can see the menu and make the relevant cookies choice and then access the site, but in firefox the whole page is effectively greyed out. As it isn't a popup I can't whitelist the site for popups (well I can but it doesn't change anything).

Any ideas how I can make this work without having to use the site in a different browser?

Thanks

It is absolutely unacceptable that Firefox does not offer the option of saving a file in its original file format. I well understand the advantages of WEBP and AVIF formats for bandwidth conservation, but the fact is that these files are not supported by many software packages, so I want the original file formats.

Setting "image.webp.enabled" to "false" breaks many websites, YouTube most prominently.

Being forced to download a potentially risky extension to the browser in order to do something the browser should support natively (and actually does, because it has to, even if it's disabled by the developers with no way for users to re-enable it) is not an acceptable solution, especially when that means the extension isn't actually saving the original file, be re-converting it back to the original format, which is most often potentially a triply lossy conversion. The original JPEG is a lossy conversion, the server converting it to WEBP on the fly can also be a lossy conversion, and then the extension reconverting it to JPEG is yet another lossy conversion. Just give me the original JPEG.

I'm fine with viewing WEBP images, but if I'm saving an image, I don't want WEBP, I want the original. Why is this issue being forced by the Firefox developers? What deal have they made with the Google devil that they are preventing users from having access to original files?

It can be extremely difficult to figure out what is the latest information on this subject, so I'd appreciate recommendations current to 2023-08 as to the best way to handle this problem.

Don't know what happened but previously when I wanted to bookmark a page I would get the option of selecting a final destination from within my "Favorites" folder. Now I just get the option to send it to my "Favorites" without a final destination.