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How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 5 days ago

Answered by AlatorreInWA 4 days ago

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Firefox 82 Crashes on Startup in Windows 10

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the la… (read more)

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the latest patches. I tried restarting the computer, installing Firefox 82 32-bit and 64-bit versions, uninstall + reinstall, and safe mode, but none of these work. (This is on a corporate laptop so I have a limited ability to change internal system settings.) The Windows error from the event log is:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.17763.1432, time stamp: 0x80224f6f Exception code: 0xc0000409 Fault offset: 0x00000000000a4740 Faulting process id: 0x2998 Faulting application start time: 0x01d6a816d74b6186 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 5ed88218-3f48-47be-8c6c-aa5af98c902b Faulting package full name: Faulting package-relative application ID:

I installed Firefox 81 and that works fine, but it constantly tries to updated and every time I restart it crashes again. It also seems like I can't access my saved logins/passwords in this older Firefox version because it's using a different profile. I'm trying to avoid updating Firefox on my other Windows 10 computer in case it fails in the same way.

Please let me know if you need any more information. Thank you.

Asked by fgennari 5 days ago

Answered by fgennari 4 days ago

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Logins and passwords still not saved

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are au… (read more)

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

Asked by steenwinther 1 week ago

Answered by cor-el 1 day ago

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Suggestion (meta): Bug in navigation of this forum

Sorry if this is the wrong place to post, but I have a little suggestion about this forum. I love helping people and often browse the page https://support.mozilla.org/en-… (read more)

Sorry if this is the wrong place to post, but I have a little suggestion about this forum. I love helping people and often browse the page https://support.mozilla.org/en-US/questions/firefox?show=all&owner=mine to check if anyone has replied to discussions that I took part in. However, when I then click the link ## questions in the last 24 hours have no reply. Help solve them!, I am redirected to https://support.mozilla.org/en-US/questions/firefox?show=all&owner=mine&filter=recently-unanswered, which is always an empty list. Basically, the &owner=mine parameter is still present, but it should have been overriden by &owner=all. On mouse-over, I see that the link does include &owner=all but this does not seem forced as I still end up on a page where owner=mine.

While I think that this question is somewhat irrelevant to Firefox, contributors here should have experience with the site and therefore could help with meta issues.

Asked by Václav Trpišovský 14 hours ago

Answered by jscher2000 14 hours ago

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Problem with the Flashgot Media Icon

When I updated to Firefox 25.0.1 all my add-ons were gone so I downloaded some of them again. My problem is with Flashgot when I downloaded it I can add the Flashgot (th… (read more)

When I updated to Firefox 25.0.1 all my add-ons were gone so I downloaded some of them again. My problem is with Flashgot when I downloaded it I can add the Flashgot (thunderbolt) sign to the toolbar, but the Flashgot media icon (which looks like a cinema reel) is not visible.

So basically when I try to add add-ons I right click on the Firefox toolbar which gives me the option to "remove or add items" by dragging them. So I dragged Flashgot media (called FG Media) (which is not visible in the menu by the way) and predictably was not visible on the Firefox add-ons toolbar

Anyone know what's up?

Asked by h_alhad 6 years ago

Answered by guigs 6 years ago

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I have Avira version 14 and have removed/added Firefox to allowed sites but still not working!

When I run Firefox it just churns away and expires. Sometimes, if I just leave it, after ten/twenty minutes it will run v, v slowly. I have uninstalled and installed Fi… (read more)

When I run Firefox it just churns away and expires. Sometimes, if I just leave it, after ten/twenty minutes it will run v, v slowly. I have uninstalled and installed Firefox. I have the most recent version of Avira [14] and have removed Firefox and added to permitted applications, still no joy. Am writing this from another Browser. Also if I close Firefox and then try to restart I keep getting the Firefox is running... Getting seriously annoying now. I can only assume that Firefox is not quite up-to-date with Avira's version yet. The other browser runs without problem.

Asked by AMc123 6 years ago

Answered by AMc123 6 years ago

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reported web forgery. Has info gone anywhere prior to this screen popping up?

I received an email from AppleID@customers.appstore.36.ca asking me to update my account info. As my cc expiry date had just changed so I thought oh damn I forgot. I pu… (read more)

I received an email from AppleID@customers.appstore.36.ca asking me to update my account info. As my cc expiry date had just changed so I thought oh damn I forgot. I put in my updated info, then when I hit submit, at least I think that was what was on the bottom, don't honestly remember, any way a screen for "Reported Web Forgery" popped up. I got out of there I did not go any farther but did my information go anywhere? Looking closer at the email, there it DHgate.com web address at the bottom. Please put my mind at ease! Thank you. I just need to know if my info went any where.

Asked by SMB13 6 years ago

Answered by guigs 6 years ago

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troublesome updates

Why do I constantly have to worry about one of your updates ruining something I want to use. I am beginning to hate software developers at Microsoft, Adobe, Java, and now… (read more)

Why do I constantly have to worry about one of your updates ruining something I want to use.

I am beginning to hate software developers at Microsoft, Adobe, Java, and now Mozilla.

And please explain why incompatible extensions cannot be removed? I want to hear this one.


_________________ you ________________________'s

Brian K Mcclung

Asked by bkmtech 6 years ago

Last reply by guigs 6 years ago

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Since updating to Firefox 26.0, whenever I start Firefox it opens to a blank tab instead of my homepage.

My Firefox preferences are set to: When Firefox starts: Show my homepage Home page: http://www.foxnews.com/ If I change my homepage, Firefox still opens to a blank tab. … (read more)

My Firefox preferences are set to: When Firefox starts: Show my homepage Home page: http://www.foxnews.com/

If I change my homepage, Firefox still opens to a blank tab.

Asked by corvairkid64 6 years ago

Answered by corvairkid64 6 years ago

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Why can't graphics display for me on ANY website

I was running Firefox just fine until today, when I noticed that NO websites I went to would display any graphics at all. Not even the homepage of firefox where the downl… (read more)

I was running Firefox just fine until today, when I noticed that NO websites I went to would display any graphics at all. Not even the homepage of firefox where the download link is, the firefox logo that normally is there does not display. Cannot see the google logo in google either for that matter. I never changed any settings at all. I was just watching a YouTube video, and then, loaded another site, the graphics never displayed (at first I thought it was just a problem with the website so I ignored it, but then I went to about 7 other websites and each and every single one of the gave me the same problem. Like I said, I never changed any settings, nor did I download any plugins. Im actually typing this on another browser because it's annoying me.

Asked by swibbo1 6 years ago

Answered by swibbo1 6 years ago

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Roboform 7.9.2.5 toolbar no longer loads in Firefox 25.0.1

Today Roboform 7.9.2.5 toolbar, the latest version, no longer loads in Firefox 25.0.1. It is listed in the Firefox addons and worked fine previously (i.e. yesterday), bu… (read more)

Today Roboform 7.9.2.5 toolbar, the latest version, no longer loads in Firefox 25.0.1. It is listed in the Firefox addons and worked fine previously (i.e. yesterday), but for unknown reasons won't load today. I have closed and reopened both programs, but it continues to be unavailable. Roboform does load appropriately in my other browsers.

Asked by dbldwarf 6 years ago

Answered by dbldwarf 6 years ago

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Windows 8.1 upgrade and YouTube Error

I've upgraded to Win 8.1, Firefox v26, Shockwave, Flash, and the newest Java JRE's. YouTube videos result in an error message and to try again later. The interesting feat… (read more)

I've upgraded to Win 8.1, Firefox v26, Shockwave, Flash, and the newest Java JRE's. YouTube videos result in an error message and to try again later. The interesting feature is that IE v11 will show the videos with no error. The Win 8.1 upgrade took away my sound, and I've read the other problems that seem to be related to YouTube and sound. But, IE plays the videos with no sound, so that's not sound related.

Asked by bOb 6 years ago

Answered by Margret Minette 6 years ago

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In FF 25 on XP there was a star to left of navigation toolbar to open bookmarks sidebar, now it's on the right, but does not open the sidebar - what's up?

I want that little star back that opens the bookmarks sidebar. It's just to the left of the address field on XP in FP 25. But on Windows 8 in FP 25.0.1 it's not there. In… (read more)

I want that little star back that opens the bookmarks sidebar. It's just to the left of the address field on XP in FP 25. But on Windows 8 in FP 25.0.1 it's not there. Instead there's a star that sometimes appears on the right of the address bar. But the star on the right does not open the bookmarks sidebar. It only displays a list of bookmarks and options, which do not include opening the sidebar. Has this option been removed and replaced with Ctrl B?

Asked by Kansachusetts 6 years ago

Answered by Kansachusetts 6 years ago

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Why am I unable to open new tabs from my toolbar like I normally do?

I have google as my homepage, I have my email and my facebook as a pin in the toolbar and I have for quite some time opened other tabs to check school email and things on… (read more)

I have google as my homepage, I have my email and my facebook as a pin in the toolbar and I have for quite some time opened other tabs to check school email and things on my online learning page for school. I was able to do this as recently as 4 hours ago, now I cannot open new tabs. Not sure what happened, I disabled add-ons like the post suggested and nothing.

Asked by aprillthompson 6 years ago

Answered by patrickmc 6 years ago

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how do i change "newtab.url"?

when I click for a new tab in the browser, it loads 'search.conduit.com'. This is in the variable 'newtab.url'. I would like to get rid of search.conduit. I have read … (read more)

when I click for a new tab in the browser, it loads 'search.conduit.com'. This is in the variable 'newtab.url'. I would like to get rid of search.conduit. I have read to existing help material but still don't understand how to change newtab.url.

Asked by hornetmo 6 years ago

Answered by hornetmo 6 years ago

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When Mozilla opens it tries to open a site which Mozilla regards as suspicious - see http://www.domain=http:%2F%2Fstatic.austral

Sometimes (not always) when I turn on my computer it opens Firefox without being asked, and attempts to open a site which Site Advisor regards as suspicious and blocks. … (read more)

Sometimes (not always) when I turn on my computer it opens Firefox without being asked, and attempts to open a site which Site Advisor regards as suspicious and blocks. Suspicious site address is contained within the Site Advisor warning address as below:: http://www.siteadvisor.com/restricted.html?domain=http:%2F%2Fstatic.australianbrewingcompany.com%2Fng%2F%3Fz=1%26ilmernzkvtaztus=D43D7EA9024755BC%26pu=%26s=D-firefox%26nm=ilmernzkvtaztus%26t=&originalURL=-1492158024&pip=false&premium=false&client_uid=1978693972&client_ver=3.6.3.549&client_type=IEPlugin&suite=true&aff_id=691&locale=en_gb&ui=1&os_ver=6.1.1.0

I have searched for and removed cookies containing refs to 'australianbrewingcompany' but it returns. I think that the first time this happened was after in course of a Google search I was directed to a web page which looked like a genuine Microsoft Windows page offering driver updates. Something - I cannot remember what! - about the site address made me think it was not a genuine Microsoft site, and I closed it without further action, and the australianbrewing site immediately appeared. It continues to do so. Any ideas on how to scrub it once and for all? Thanks!

Asked by royalastair 6 years ago

Answered by royalastair 6 years ago

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Why doesn't firefox 26.0 doesn't show download window/box!

Why doesn't Firefox 26.0 doesn't show my downloads anymore!!!! In the last version of firefox 25.0.1 still showed the download window when using downloadhelper, now in ve… (read more)

Why doesn't Firefox 26.0 doesn't show my downloads anymore!!!!

In the last version of firefox 25.0.1 still showed the download window when using downloadhelper, now in version 26.0 I no longer see the download box. When I go to about:config my setting are as they were in version 25.0.1 but there is still no download box opening. Will this issue be fixed and or will I need will downgrade to version 25.0.1.????

Asked by lapetite66 6 years ago

Last reply by Moses 6 years ago