Showing questions tagged: Show all questions

trying to open new window w/o any open tabs

Hello! I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the … (read more)

Hello!

I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the past. I simply want one new window without any previously opened tabs.

I've tried:

  • clearing my entire search history several times
  • shutting down Firefox and reopening (which opens up all those tabs)
  • uninstalling Firefox and reinstalling it
  • initiating the latest Firefox updates
  • restarting my computer
  • turning my computer on and off
  • looking through every single preference in my Firefox settings (I've unchecked anywhere it talks about opening tabs)
  • reading various articles on Firefox's support page and on other support websites to try to figure this out (there's little info on this problem; the support is mostly about how to save previously opened tabs

Please help! I'm tired of having to close down all these tabs every single time I have to restart my computer or have to shut down Firefox. It slows down everything I'm trying to do.

Thank you!

Asked by ortegly_44 3 months ago

Last reply by zeroknight 3 months ago

YouTube says that I downloaded a video. It's shows that on my YouTube Premium (signed in) page. But I can't find it on my iMac.

Hello, So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings ar… (read more)

Hello,

So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings are set up to download to the Desktop. I am running Mac OS Sonoma 14.4.1

Yet the file is not there. I tried searching on the Support page for FF. Lots of articles but no real help. Tons of info about how to tweak the download but Nothing about Where that download ended up. I did give Permission in Settings for youtube.com to download to my iMac, but again, I can't find the file. In the Storage section, it shows 37.5 MB, so it should be on my iMac, right?

How is it possible for youtube.com to show that I downloaded the file but I can't find it?

I am totally at a loss. Never had anything like this happen before. Prior downloads have Always shown up on the Desktop.

Any thoughts? Thanks for your time.

John D

Asked by jdstickledc 4 weeks ago

Last reply by zeroknight 3 weeks ago

download 32 bit 115.04esr browser on 64 bit mac sonoma (14.1.2)

can you help me to get this browser version installed on my mac as my customers are facing some issue which I wanted to test on this particular version only pls help me … (read more)

can you help me to get this browser version installed on my mac as my customers are facing some issue which I wanted to test on this particular version only

pls help me here

Asked by Yogesh Doshi 3 months ago

Last reply by James 3 months ago

AKC.org website

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get… (read more)

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get a blue button with a padlock image that reads "login to AKCAD," the I get sent to microsoft. I made sure my microsoft account was not hacked and it is not, and I logged out of it. I still keeping getting this; I added the succession of what happens in the attached images. Please figure out what the issue is. Thank you!

Asked by mlcalvosa 3 months ago

Last reply by jonzn4SUSE 3 months ago

error message and no access to a site i frequently use

Greetings, all, I get this error messsage: <We are unable to complete your request. Our system is currently unavailable.Please try again later.> when i try to lo… (read more)

Greetings, all,

I get this error messsage:

<We are unable to complete your request. Our system is currently unavailable.Please try again later.>

when i try to log on to my USAA bank accounts.

Tech support at the bank worked with me for an hour. We changed password, cleared the cache for the bank's apps, restarted Firefox, restarted the computer, all to no avail. I declined to try Google, simply because i don't trust it. Tech support person said another bank customer had had same problem and just changed browsers, which i don't want to do.

TIA for any help.

Asked by activist1 4 months ago

Last reply by zeroknight 4 months ago

How to make what's already in search bar delete when i start typing

Whenever I open a new tab, I start typing into the search bar at the top of my screen. The problem is, every time I open a new tab, I am on google (which I have no proble… (read more)

Whenever I open a new tab, I start typing into the search bar at the top of my screen. The problem is, every time I open a new tab, I am on google (which I have no problem with); and when I go to type whatever I need to type into the search bar at the top of my screen, the URL from google stays there. So, for instance, if I open a new tab and try to go to Youtube by typing www.youtube.com into my searchbar and then hitting enter, I end up searching www.youtube.comhttps://www.google.com/ instead of just www.youtube.com. I've tried finding somewhere in settings where I can change this, but I can't find anything.

Asked by Kat Skates 3 months ago

Last reply by zeroknight 3 months ago

Business portal not opening

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g… (read more)

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g. Chrome). Link is here: https://www.mlc.com.au/spa/online/home/index.html

I just get a blank page upon attempting to enter the site, but with no content. Grateful if someone could advise.

Asked by Marion Kilsby 4 months ago

Last reply by jonzn4SUSE 4 months ago

Using mozilla monitor--more than one email address

Greetings, I just saw on line a notice about mozilla monitor and I tried the free scan. I was alarmed. My quesiton is if you have more than one email associated with you… (read more)

Greetings,

I just saw on line a notice about mozilla monitor and I tried the free scan. I was alarmed. My quesiton is if you have more than one email associated with you ID information, does mozilla monitor cover those different email addresses?

Asked by 7pnd4cbgvj 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Primary password not working

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! Wha… (read more)

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! What I am doing wrong? Keeps asking me to re-enter the password, and when I do, it says it's not correct. Is this a widespread known issue?

Asked by JJCPR 5 months ago

Last reply by cor-el 5 months ago

Space bar always affects play/pause on Berklee.com website, even if I'm trying to type something into a space.

Hi, I attend Berklee online and the learning environment has videos as well as empty spaces to write answers and text. Whenever I enter the empty space to write text, ev… (read more)

Hi,

I attend Berklee online and the learning environment has videos as well as empty spaces to write answers and text. Whenever I enter the empty space to write text, every press of the spacebar starts and stops multiple videos on that page.

Their strict advice is to use Chrome, but that is the last thing I want to do.

Asked by richaudio1 3 months ago

Last reply by zeroknight 3 months ago

Firefox unable to open the website

hhaexchange Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all commo… (read more)

hhaexchange

Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all common solutions i could google.

Asked by BMHHC Hazleton 3 months ago

Last reply by zeroknight 3 months ago

`unable to access my bank account online with your Browser!

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser. I continually receive this message:\Secure Connection F… (read more)

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Asked by Janet Newell 5 months ago

Last reply by Paul 5 months ago

Download status bar missing / unavailable

The removal of the download status bar at the bottom of the browser is a major UI failure and this feature needs to be returned. I spent 30 minutes attempting to downloa… (read more)

The removal of the download status bar at the bottom of the browser is a major UI failure and this feature needs to be returned.

I spent 30 minutes attempting to download/extract a settings file from an Addon until I noticed that Firefox was silently downloading it to my Downloads folder without any notification that it had started or completed.

The download bar was a known solution for this; The bar itself did not obscure the current webpage, provided immediate feedback on download initiation, progress, and completion. Provided quick access to open the file(s) or find options about the file(s), and the download bar could be dismissed quickly if the vertical page space was required/desired.

The hidden download tray is a horrible design idea, makes it difficult to see if your downloads have started successfully, when they have completed, and how to access them. Additionally, the introduction of 'hint' popups to support this feature actively obscure the webpage you're viewing, making them dramatically worse than the download bar, which left the page completely usable and only required a few pixels of height at the bottom.

This is a major design flaw.

Asked by nathan 3 months ago

Last reply by zeroknight 3 months ago

Page info - about: home

I am having a problem with my Firefox homepage. There are several things going on like the red, yellow and green dots on the left side of the menu change to light dark. S… (read more)

I am having a problem with my Firefox homepage. There are several things going on like the red, yellow and green dots on the left side of the menu change to light dark. Some of My Bookmarks appears twice and one was added. I did a Refresh and troubleshooting but to see if my home page would go back to normal but it did not. I think I have a bug that is causing these changes on my Mozilla Browser. I need to get the browser back to normal.

Asked by Yolanda 3 months ago

Last reply by cor-el 3 months ago